BRAIDWOOD MOTOR COMPANY LIMITED Reviews 

Mark was very helpful and explained everything to me in great detail

Bought a Mercedes GLB from Mark. We received excellent customer service. Very attentive and great at communicating back and forth without feeling pressured. The car was in pristine condition when collecting and even went the extra mile to add the personal little touches that big dealers don’t care or do! Couldn’t recommend BRAIDWOOD motors anymore and definitely will be back.

First time I've used Braidwood Motors but certainly won't be the last. Tremendous service from Mark with no sales bull#hit just good honest service both when dealing with my trade in and when buying my new car.

Recently completed purchase from Braidwood Motors. Neil made the whole experience as stress free as possible. I received a very satisfactory price for my trade-in, my new vehicle was beautifully prepared, and they provided a couple of great extras after the deal was concluded.

My family have bought numerous cars from braidwood and have had excellent customer service thanks for my new range rover my wife loves it

Just bought my second car from this company I wouldn’t go anywhere else my experience has been excellent and thanks to Mark for being so helpful. For a stress free trade in and purchase this company will always be my go to now. I love my new car

Bought a car from this company was really helpful and easy to deal with definitely will be back and would highly recommend wouldn’t go anywhere else now

Third car ive bought from braidwood - great service and after care from these guys. All round really pleased with my experience here and will definetly be back for my next purchase. Plenty high spec cars for great prices here best garage in the area by a mile.

Went down to see a car on Sunday. Signed off the finance with their approved broker same day.
Very pleased with the offer for my trade-in. They have some nice higher spec cars.
Car was washed n valeted again for collection (not that it needed it).
Well done Mark n team. Very pleased with my purchase.

Great experience, was allowed to test drive by myself and had the car ready to go the next day. Easy experience car was taxed and registered in the office.

Want be recommending this lot anytime soon.!!
There salesman “mark” is a “liar” and an arrogant fool which doesn’t come at an extra cost with him.
We recently purchased an suv from this dealer it was back with them within 30days not fit for our purpose due to engine management light issues. Dpf issues.
Mark likes you to hear what he wants you to here. I’d suggest Never to ask for a call back as it never happens. In fact when he croaks it the inscription on his stone will say “I’ll call you back sir”
They are basing there business on Selling high end cars with low mileage bought at auction most but not all have engine management faults
look at other reviews to clarify this
i’d also suggest you google search the directors and the business name before buying anything.very disappointing indeed.

Awful - Go to an established dealer instead. I'm not sure if Braidwood check the vehicles at all...
Bought a Jaguar i-pace 29th Nov 2023 for £25,490.
1) Dealer agreed part exchange price for my car (they had seen my trade-in and had the reg plate). On the day I went to collect my car they renegotiated and halved my part exchange price from £500 to £250 (I should have backed out then).
2) Driving home from the dealer I realised the cruse control didn't work. And I had no floor mats! They collected the car and arranged a repair. I got it back the next day with some floor mats (But I had to beg for those).
3) The car had a slow puncture. I knew there was no point in contacting the dealer so I replaced the tyre (£300).
4) In May (Scotland's first hot day of the year) I realised the aircon wasn't working). The dealer said I'd better get it topped up and that was my responsibility (£140).
5) Topped up the aircon (20th May) and it worked for 4-5 days. Called the dealer who said it might be broken and I should talk to the warranty provider.
6) Put the car into the manufacture and it's (£2800) to fix the aircon issue.
7) By that point I had missed the warranty date (My Bad). 6 mth warranty had expired.
I messed up. But I do feel if Braidwood did any real checks on their cars I wouldn't be in this mess and so out of pocket.
Altogether and awful experience.

*** AVOID AVOID AVOID ***

PLEASE READ!

Bought a Range Rover Velar from these back in February 2024 and what a mistake that was.

I specifically asked about the timing chain issue before purchasing the car as its a common and expensive problem and was told by Mark that he didn't know anything about this problem, never had an issues with any velar's that he's sold and it will have full warranty any way.

So we flew up from the south west to Edinburgh, was collected by someone who was extremely annoyed and rude and was told 5 mins into the drive that he didn't know he had to collect us until that morning and he had other plans so was pissed off.

When we arrived he said hello gave me the key and went off with someone else. No more than 10 minutes looking around the car and Mark says 'I don't mean to rush u but I have alot of people due in today, so are u happy with the car?' Seemed quite forward considering we just flew from one end of the country to the other.

Before we even got home we had problems with the car, I tried to call Mark and was ignored. I messaged him and got a brief reply later but at this point we was on our way home. 7.5 hour journey.

Just over 2 months later, a light came on the dash. It went to a specialist landrover mechanic who plugged it in to find 14 fault codes...

Main issue was... to do with the timing chain.... other faults were EGR valve, split hose on air con (being winter we didn't realise it wasn't working) and various other codes which have all been forward to the dealer.

I called Mark before any work had started and he said 'get the work done, what ever the warranty company doesn't pay he will sort out with them as they should cover it all' and he can argue it as he uses this company all the time.

£3,800 in garage bills later, 4 weeks without a car and the work is done. Since then Mark has ignored all my emails and messages.

Warranty company only paid £1650 and I chose to have £800 of stuff done at my own choice so there's around £1,350 that was fault codes which we have had to pay and no response from this cow boy dealer.

I've now taken out legal action and have a solicitor who is dealing with this and we are going for full compensation for hassle and stress, repair costs and time loss dealing with this over 5 weeks now.

Mark sells dodgy cars, tells you what you want to hear and then ignores you. Just to clarify... I had this work carried out under Marks' instruction, and now he has ignored all contact.

*** AVOID AVOID AVOID ***

Fantastic customer service from Mark. Through out the whole process he was professional and made the whole experience a pleasure. Would recommend Braidwood to anyone interested in buying a car.

Second time buying from Braidwood Motors and I will be back in future for my third. Mark makes the whole process easy and stress free. Highly recommend

Just bought a car from Braidwood Motors and was pleased with the service I received. Car was immaculate inside and out and came with about half a tank of fuel in it which is a pleasant change from the vapours that you usually get. Would recommend.

This will be my third car from Braidwood, I have had fantastic service from all the staff especially Mark, not only have they made sure my car was ready when I wanted it but they also did all the paperwork to transfer my private plate and even helped me on a separate occasion with a number plate transfer outwith purchasing a car. The experience of purchasing from Braidwood is in my opinion , relaxing, professional and a pleasure from start to finish .

First time iv used Braidwood motors and iam delighted with the service I received. Mark made the whole experience so much better with his knowledge and advice. Iam delighted with my new car and would definitely recommend anyone looking for a new car to give them a try. I will definitely be back in the future.

Excellent service in my last 3 car purchases. The service & care given by Mark was second to none. I will return for my next car purchase as nothing was too much trouble. Delighted with all 3 cars & the service received.

Recently traded in my car for a Range Rover. Process from start to finish was seemless with no pressure at all. Mark provided the price we wanted on the trade in and also serviced the Range Rover before handover. Would recommend this company to family & friends.