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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff. Many highlight the helpfulness and politeness of the engineers, noting their efficiency and respectful conduct, such as removing shoes when entering homes. People appreciate the clear communication, timely arrivals, and the thoroughness of the work performed, whether it's for new installations or annual services. However, a small portion of people felt dissatisfied with specific instances of service. These customers mentioned issues such as engineers not testing completed work, a lack of provided paperwork or reports after a visit, and a general sense of incompetence in those particular situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

BRB were a fantastic company who installed a full heating system in my mum’s home. They kept us well informed of every step of the job. Heating system appears to be excellent, no issues noted at this... See more

Company replied

Rated 5 out of 5 stars

Have been a customer of BRB for over 7 years. They put in a completely new central heating system and have serviced it every year. Their engineers are always prompt, professional and I know I can rel... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Electrical installation service
  3. Heating equipment supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

285 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Heating installation

Recently had a new boiler and tank installed by BRB Heating and cannot recommend them highly enough! Communication was excellent and job carried out in a clean and professional manner.Engineers were polite, friendly and completed job as advised. Can't rate them highly enough and wouldvl totally recommend them. Well done everyone involved and thank you - heating system working perfectly.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

A Company you can 100% depend on

I am a long term customer and this is because everything is so well organised from booking an appointment to getting the work completed. Regular updates are very helpful and the engineer arrived as expected. Graham carried out the service inspection and was pleasant and happy to answer my questions. BRB do a fantastic job!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Got text at 7:40 saying Mo would be…

Got text at 7:40 saying Mo would be there at 8:10 and he arrived on the button.
Very cheery and courteous young man.
Completed the job without any fuss.
Explained what he had done and answered questions I had

1st class service

7 April 2026
Unprompted review
Rated 5 out of 5 stars

1st class service 👌

Gas engineer arrived 8am on the button and was very friendly. Both the gas and electrical engineer were friendly and cleaned any mess. Wouldn't hesitate to use BRB heating in the future, very highly recommend.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Service…

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained everything to us that he was doing so all in all very happy with service provided

3 March 2026
Unprompted review
Rated 5 out of 5 stars

5 stars plus

The gas engineer came here was plesent and very helpful helpful. Checked everything nothing was a problem and explained everything clearly.

27 February 2026
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the positive feedback

Rated 5 out of 5 stars

Absolutely fantastic experience with…

Absolutely fantastic experience with this company. Had a new boiler and central heating system fitted. The guys fitted it in a day and absolutely no mess. From start to finish we are absolutely delighted with the professionalism and expertise shown by the engineers. Best company I have ever had to deal with and I thoroughly recommend them to anybody. Well done to BRB and all their staff both on the front line and in the office as they went above and beyond

26 February 2026
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the positive feedback

Rated 4 out of 5 stars

1st class installation team

1st class installation team, friendly and helpful. 1st class communication throughout the process. Turned up promptly as scheduled and left the house clean and tidy
Only downside is that the replacement radiators that were fitted had no side panels or top grill covers which left them looking decisively industrial. Hoping to get them fitted retrospectively from BRB and my review will be 5 stars as outwith that they cannot be faulted and will recommend them to anyone

24 February 2026
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you very much for your kind review and for highlighting the professionalism, communication, and workmanship of our installation team. We’re delighted to hear that you were happy with the overall service and that the team left your home clean and tidy.

With regard to the radiator covers, we completely understand your comments on their appearance. As part of the government-funded scheme, all radiators and materials are specified and supplied by the main client, and we install the equipment in line with their programme requirements and specification. Unfortunately, this means we’re unable to retrospectively add side panels or top grills where these are not included within the approved specification.

We truly appreciate your feedback and your recommendation, and we’re very pleased that your experience with our team was a positive one. If there is anything further we can assist you with, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Excellent Service

Always kept updated regarding installation date. Workmen arrived on time and completed the work to a high standard. They cleaned up after themselves therefore no mess left behind and made contact when work was complete. Fiona the Project Administrator was really helpful and always willing to assist. Thank you BRB Ltd for making this an easy process replacing a full heating system for my elderly mother.

23 February 2026
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the positive feedback

Rated 5 out of 5 stars

Annual Service

Young lad carried out an annual service today. Was professional, polite and thorough. I’ll be happy to stay with BRB for another year 👍

4 February 2026
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Excellent service, highly recommended

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protective covers on wooden floors and on worktops. Very impressed.

3 February 2026
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

New boiler and heating

The guys fitted a new boiler and central heating system in our house and the quality of the work was outstanding. We had 16 radiators to change and the team worked methodically and were well organised. Great job!

14 January 2026
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the positive feedback

Rated 5 out of 5 stars

All tradesmen who installed my new…

All tradesmen who installed my new central heating were professional and tidy up after couldn’t ask for anything more Thank you

12 January 2026
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the positive feedback

Rated 5 out of 5 stars

Completely satisfied with the service

The engineer notified us when he was coming, arrived on time, and completed the annual inspection with complete thoroughness. Highly satisfied with the service overall and would strongly recommend BRB.

7 January 2026
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the positive feedback

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