While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff. Many highlight the helpfulness and politeness of the engineers, noting their efficiency and respectful conduct, such as removing shoes when entering homes. People appreciate the clear communication, timely arrivals, and the thoroughness of the work performed, whether it's for new installations or annual services. However, a small portion of people felt dissatisfied with specific instances of service. These customers mentioned issues such as engineers not testing completed work, a lack of provided paperwork or reports after a visit, and a general sense of incompetence in those particular situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

BRB were a fantastic company who installed a full heating system in my mum’s home. They kept us well informed of every step of the job. Heating system appears to be excellent, no issues noted at this... See more

Company replied

Rated 5 out of 5 stars

Have been a customer of BRB for over 7 years. They put in a completely new central heating system and have serviced it every year. Their engineers are always prompt, professional and I know I can rel... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Electrical installation service
  3. Heating equipment supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Been with BRB for years cant fault them.
They arrange a date and time that's suits you.
Send you reminders when your due a boiler service,on the day of arrival they send you a message time of arrival
Receptionists on phone are so lovely.
Engineers even ask if you want them to remove their shoes.
All in all a great company
Keep up the good work

21 May 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback and lovely words for the team

Rated 5 out of 5 stars

Great service as usual

Engineer was professional, prompt and answered my general questions regarding servicing of gas central heating systems

I have used BRB for a few years now and would highly recommend them.

12 May 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Stephen

Rated 5 out of 5 stars

Top Marks for service

Efficient professional service, Engineer very informative and polite, more than happy

9 May 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Tony

Rated 5 out of 5 stars

No hassle service visit

I phoned late last week to organise service visit which was arranged for the following Tuesday which suited us. I was also impressed with the efficiency of the engineer, he took his shoes off as he came into the house and once I showed him where the boiler and meter was he completed the job without needing our help with anything, no hassle.

6 May 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Daniel

Rated 5 out of 5 stars

Excellent work

I could not fault anything when the guys supplied a full gas central system. They arrived on time, did an excellent job in good time and left my house with no rubbish for me to dispose of. They were patient with any questions I had due to poor eyesight.

30 April 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Ms Lafferty

Rated 5 out of 5 stars

Had a young man attend my council house…

Had a young man attend my council house safety check he was on time got down to work after getting to know my dog, He was professional explained everything even some of my stupid questions. Tidied up as he went and replaced everything he had taken off for the check I sat in my living room, and he asked I turn computers down/off, which I did. This young man is a credit to his trade, very polite and when he needed to tell me something always knocked before entering the room.

23 April 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Ritchie

Rated 5 out of 5 stars

I was very pleased with the whole…

I was very pleased with the whole installation. The team arrived on time and did an impeccable and tidy job of installing the boiler, flushing the system, and fitting new radiator valves. I would highly recommend this company

15 April 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback John

Rated 5 out of 5 stars

Very Professional and Efficient

As a council tenant I was informed by my landlord that my house was selected for another "Electrical Installation Safety Check" as it's refered to, I've had one previously done by the same company BRB Heating Ltd a couple of years ago so I knew what to expect.
The electrician operatives that run the check on both occasions have been very polite and professional, efficient at carrying out the procedure and always keep me well informed about the work they're carrying out

11 April 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback Sharrel

Rated 1 out of 5 stars

Avoid ⚠️

Terrible company they installed a new gas boiler and radiators in my house and they left some mess. As soon as they came in they where trying to get me to go out for the day when i was unwell. They left holes all over my wall in the kitchen the out pipe hole is to big there's a huge draft now and in the livingroom they put a radiator where the door was I can now no longer close my livingroom door the floorboards are all a mess in the livingroom and hall some are in bits with the apprentices slaming them down in a rush trying to finish the job. The system they installed has had nothing but problems from day one.

28 November 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your feedback, and we're sorry to hear about the issues you've experienced.

Unfortunately, we’ve been unable to identify your details from the information provided in your review. We take all customer concerns seriously and are committed to resolving any problems as quickly and thoroughly as possible.

We would encourage you to get in touch with our Customer Care team at admin@brbltd.com so we can look into this matter further and work with you to find a resolution.

Thank you,
BRB

Rated 5 out of 5 stars

Annual Service

Prompt, courteous, patient and efficient visit from Mo, heating engineer, to carry out annual service.

27 February 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Great job guys

Great job guys. Went above and beyond. Kept informed throughout the process.

24 February 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

The men made such a good job

The men made such a good job, left no mess and kept in touch the whole time. I couldn’t fault a thing they have been great.

17 February 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

Rated 5 out of 5 stars

Definitely the team to do the job

The contact on times to start and finish the work was always exact and they kept me well informed. The house was left remarkably clean, you wouldn’t have known work men had been in. The quality was excellent and the guys were professional, friendly and helpful. Great job. I’d definitely recommend them.

12 February 2025
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look