Breeztel Reviews 93

Friendly yet professional help David gave to me today. He made it so simple for me to help in fixing the problem. Thanks David

Initially a very good service when setting up...but have not solved an issue with my router location being in Germany for a month and a half meaning I cannot access BBC IPlayer or Sky TV on demand services. Technical team said this may take 4 weeks and it has been well over that. Problems have persisted and my request for a refund or discount was completely ignored. Very disappointing!

Breezetel and their staff are a breath of fresh air compared to the large players. Excellent service and support and one I would certainly recommend

Unfortunately we would not recommend Breeztel. Very slow broadband. Technical team seem to have little knowledge on fixing the issues. Received a very rude and unhelpful email from management suggesting I should leave and source my internet elsewhere.

*I can confirm we did not misunderstand. We have not re installed any device. I phoned yesterday for help and was told would be called back as he didn’t know how to fix the problem...I am still waiting for that phone call.

Took several days to have the problem solved. Well, I did it myself as I was sent a new router, so I followed the attached instructions.
For 5 days, we were without internet connection, so we were not able to use Breeztel... any consideration for a discount?

If I could rate lower I would. Worst customer service I have ever come across, absolutely no communication skills amongst the team what so ever. Had on going issues right from the start with false activation dates, false information on technical issues and still got charged for the service when they hadn’t even activated our internet. No refunds or anything even though we were in the right. Then was told to go to the complaints team by a senior member of staff but he said it would be pointless as the complaints just go to him anyway. Absolute shambles of a company.

By far the worst internet provider I had in uk so far. Join them and it cant get worse. Low speeds, loss of connectivity at least 10 times a day. Does not worth the money. Worst part is that im located in a building that I dont have any other choice apart from them

Fantastic service from the moment the young lady answered the phone polite courteous and extremely knowledgeable helped us in every way possible good old fashioned customer service.

Very happy with the service I received.
Very helpful staff
My router came in 2 days and was up and running straight away.
WiFi is very quick!
Highly recommended

Great service. Have been with Breezetel for 2 years and the service is reliable with good customer service!

W talked me Thru it as speed was a bit slow. Got it up and running fine.

Great service however i would prefer chat instead of email

Everything as promised and extremely helpful. I placed an order on Tuesday evening and being in a new build the router was delivered but denied by the building site.

Collected router from local Post Office and contacted technical help to get sorted and Jamie was very helpful in getting it set up.

I wish i could give them a 0 star which is not possible. Worst customer service ever. Signed up with them in August 2019 and still waiting for the correct router.
They sent us a wrong router and have called them and email them several times and ever time we are told some one should get back to us in 48 hours.
Those 48 hours never come.
Sick and tired of the rubbish service. Waiting for the 12 months to finish so I can cancel and go somewhere else.
Please avoid using this company if possible.

The reply to the review was quick. The email u attached is the email from first communication. After that we did contact you numerous times and over the phone that the router is not working properly please send us the correct one. And no one did. The speed is rubbish we pay for 60mb but hardly getting 13mb or sometimes nothing..

I did not know that I can get connected to Fibre internet so quickly. Breeztel was good to it’s words and I received my free router on time and got connected within 48 hours. The technical support people are super. They took their time to assist me connect my router and answered my queries in a nice customer ship manner. The internet’s speed is also good. Nice Company, I’m
happy. Thankyou Joe

Absolutely fantastic. Works perfect for us.
Been with them now for over a year and their support is great.
Able to attend to my request every time I called.

Internet has been down for several days and cannot get hold of anyone to come and fix it, worst company ever! One of their numbers doesn't work at all the other I found says someone will answer shortly then says no one is available considering their office hours are until 7pm its says to leave a message, then says their voice mail box is full, seems like their happy to take your money but there after do not want to be contacted. I would take your money else where if I was you and want to be able to use what your paying for. They will not be receiving anymore payments from us as internet cannot be used and dosent look as if it will be fixed any time soon!!!!

Even though i ordered late, they sent out my router on time well before my proposed activation date. Eager to get online, i called them and they were very helpful in bringing forward my activation date.
and made my move a lot more pleasant than i thought it'll be. I will recommend if you need a flexible provider.

We just bought our house and thought everything was ready when we moved in. When we contacted Breeztel, they took their time to explain to us that it will take a while for the installations to be completed as there are about 3 parties involved in the process before they could supply us with fibre internet. Coming from a house where everything was ready, this was hard too understand but they guided us through the process, contacted all the parties and stayed in touch with us through the process. It was a difficult period, as we needed internet for our business and other things but they were very helpful.
Now we have everything installed and gained a friend in the process. I will recommend them but you have to be willing to understand how the process work so they can support you in the right way.