We are currently (and have been for the last couple of months) been dealing with slow internet which drops out regularly. We have emailed, and rung the company multiple times and cannot sign into our... See more
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See what reviewers are saying
Initially a very good service when setting up...but have not solved an issue with my router location being in Germany for a month and a half meaning I cannot access BBC IPlayer or Sky TV on demand ser... See more
Company replied
Even though i ordered late, they sent out my router on time well before my proposed activation date. Eager to get online, i called them and they were very helpful in bringing forward my activation da... See more
Company replied
I have recently gone full fibre and was connected quite quickly. Very tidy and neat work. Problem has come in that the main Hub the router is connected to is Swedish it seems and means some sites wit... See more
Company replied
Company details
- Internet Service Provider
- Mobile network operator
- Phone and internet services
- Telecommunications service provider
Written by the company
We are driven by technology intricacies and eager to reflect in all our offerings the vogue in technology. We only work with network partners who are true to their words and statements. Our Breeze-SIM although runs behind 02 network has features not found or offered by any other operator or provider. Stay with us and we assure you always of quality services.
Contact info
Olympic House, 28-42 Clements road, Ilford, , IG1 1BA, London, United Kingdom
- 02030111223
- admin@breeztel.com
- breeztel.com
1.8
Poor
93 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm giving them one star
I'm giving them one star because just moved into a new build and they are the only good ones well that's what I thought till they tried to get more money out of what the sales guy said would be paying Here is the emails they sent me
Hello Andrew,
I am sorry to hear you felt that way. It is not our intention to upset you.
The sales personnel is quite right that your bill calculated pro-rata for January is round about £20.
It will actually be £19.34. This amount will have to be paid by 28th January 2019.
The only challenge with that arrangement is, your bills are to be paid monthly in advance, it means your February 2020 bill (for the full amount of £38.97) will be due for payment between the 1st to 7th day of February 2020.
If you are quite happy to make your February 2020 payment between the 1st and 7th February 2020 then please advise on your exact preferred date between 1st to 7th day of February and we will set your direct debit up accordingly.
Our intention is to find the solution that works best for you and Breeztel.
We look forward to your response.
Sincerely,
Jemila Walters.
the sales guy told me this months bill would be £20 this month on the 28th because I only joined them on the 17th of this month then my bill for 28th next month bill would be £38.97
now they are changing their story and trying to get me to change my billing date when I don't get paid till the 14th of every month if you have to join this company very care full because they tell you one story when you first sign up then when they have you sign up change it again thinking you will be ok with it well I'm not and nobody told me that my bills where paid in advance at all on the sales team so don't use these company wish I could leave
22 January 2020
Unprompted review
Reply from Breeztel
Dear Andrew,
We are grateful for your review though we felt it was a bit hasty as it was written while we were trying to find the solution that works best for you and us.
Just as was noted in our response, posted above, we did eventual reach an accommodation you confirmed you were fine with.
We understand there might have been miscommunication on our part or misunderstanding of what was said on your part which is why we always go the extra mile to ensure we iron out whatever misconception there might be.
For that reason, we see reviews as a way to help better our service delivery to you and not as a tool for coercion as you indicated in your email to us below.
"No it does not when I placed this order I asked about my first bill he told me that it would be £20 this month and then February would be the normal price so I have only saved £20 because that's what I was told now you are telling me its not that I'm not happy I will be giving you a bad review on this"
Be that as it may, we are glad we found a solution that works for you and us which is our utmost priority.
Breeztel
Avoid at all costs
They are terrible at resolving issues, the timescale for getting an engineer out is ridiculous and their customer service is non existent - the way I was spoken to on the phone is shocking! They also do not reply to formal complaints made!
17 January 2020
Unprompted review
Reply from Breeztel
Dear Vicky,
We quite understand how you feel, especially in this review statement.
It is also true that your expected time lines for getting the fault (major fault of cable damage on the streets) fixed were not met.
In this instance, we believed we worked with your estate infrastructure providers to get the best time available at time.
We can only stress, like we did in our various communication to you, when third parties are involved, it is our responsibilities to make you understand we have very little control.
We will just like to note that we did offer you temporary measures like sending you a dongle, while the work was ongoing, but you were having none of it.
We are glad the street cabling problems have now been resolved and your internet is up and running.
Breeztel.
Irresponsive, ignorant and arrogant after sale service
It is very difficult to explain in words how bad Breeztel's after sale service is. The customer service is irresponsive, ignorant and arrogant.
I was sent an out of warranty >10 year old router with single band. After calling the customer service team multiple times, I was given a copy paste answer from the FAQ which was not even applicable to the legacy router I had. Also, I was given a foolish explanation for the low speed, that the total speed gets divided everytime a new device gets connected to the WiFi (e.g. if I have a 30MBPS connection and I use only 1 device then will get the full 30MBPS speed. However, if 9 other friends come for a party, then the max. speed my phone will ever get will be 3MBPS (i.e. 1/10th of the original speed) even if no other device is connected to the router at that point. I have never heard anything stupider than this.
After we checked the details of the router with Linksys and shared the same with Breeztel, they stopped responding to our emails. When I called them, their representative told me that they don't respond if they don't think that the query is worth responding. They must be kidding themselves. I am not even sure how the company is even surviving in the industry.
Definitely not recommended!
3 January 2020
Unprompted review
Bad customer service
Bad customer service. Chased for a call back a handful of times for a couple of weeks with no response. Sales people on the phone are not able to provide any help. It seems they just can't be bothered, no wonder everyone is going for Seethelight
17 December 2019
Unprompted review
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