Brello Health Reviews 

4,127
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 2,658 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product, noting its effectiveness in achieving health goals and providing positive results with minimal side effects. Many appreciate the quality of the product and the support received, which has been life-changing for some. Reviewers also frequently praise the customer service for being helpful, professional, and responsive, making the overall experience smooth and stress-free. However, some people mentioned issues with response times, occasionally needing to speak with multiple agents or experiencing delays in getting clear information. There were also instances where delivery services faced problems, such as delayed shipments, products arriving unusable due to temperature issues, or billing discrepancies. A few customers expressed dissatisfaction with customer service interactions, describing them as rude or dismissive, and noted difficulties with the patient portal.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with its... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Response time

Users describe ambiguous interactions with response time, with many reviewers praising the company's... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and reliable shipping,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues. Some customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been with Brello for awhile. Their packaging and tracking is great. You receive everything you need to be successful on your health journey. I will say since the company has grown conversatio... See more

Company replied

Rated 4 out of 5 stars

Just into my 3rd week, no side effects to speak of yet. Hoping it remains. Recommended by a good friend. What stinks is my insurance company required a higher BMI than I have to cover some of the... See more

Company replied

Rated 5 out of 5 stars

The Facebook community is unmatched! The price is definitely great but with other companies offering products around the same, Brello stands out for its community and bonus features like the app!! I’m... See more

Company replied

Rated 5 out of 5 stars

The process from start to finish was easy and legitimate. Due care was taken to ensure medical necessity, and the time frames from start to finish was fast. Delivery was prompt and with professionally... See more

Company replied


Company details

  1. Wellness Programme

Written by the company

Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.


Contact info

4.1

Great

TrustScore 4 out of 5

4k reviews

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4.1

All reviews

(4,127)

2,334 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth and easy

It was a smooth experience from chatting with a doctor to getting my GLP-1 prescription in the mail. Delivery was fast and the price was highly competitive (I did a lot of research leading me to this company.) I appreciated the tracking for shipping since it’s shipped in a cooled box. I’ve lost a significant amount of weight on the meds, too!

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience!

We're delighted to hear that your journey, from consulting with a doctor to receiving your prescription, has been so smooth. It's wonderful that the delivery was fast and that you found our pricing competitive after your research. We're also glad the tracking for your cooled shipment was helpful.

Most importantly, we're thrilled to hear about your significant weight loss progress. We appreciate you taking the time to leave such a positive review!

Rated 5 out of 5 stars

Brello has changed my life

Brello has changed my life! With two knee replacements I really needed to get the weight off. I tried many things but Brello was my savior! 45 lbs gone! Goals meet!!!

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We are so incredibly happy to hear about your success with us! Achieving such a significant milestone is truly inspiring, and we are thrilled to have been a part of your journey. We wish you continued well-being!

Rated 2 out of 5 stars

No longer services my state

I chose Brello because of their pricing and customer service. Then, out of the blue, they quit servicing my state. They knew that and still took my money. They did eventually refund the money without fail. Not sure why they quit servicing my state, but it doesn’t seem like they plan to come back based on the lengthy delays. Once again, big pharma wins I guess.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We appreciate you sharing your experience and are truly sorry to hear about the unexpected change in service availability for your state. We understand how frustrating it must have been to learn about this after choosing us for our pricing and customer service, and we apologize for any inconvenience this caused.

We're glad to hear that your refund was processed without issue. We understand your concerns about the delays and the lack of clarity regarding our service in your state. Your feedback is valuable as we continuously work to improve our communication and service delivery.

Rated 5 out of 5 stars

The Compunded Tirzepatide works great

The Compunded Tirzepatide works great! It quiets my food noise. I am able to focus on the important things in life and not worry what I am having for my next meal. The Brello App and Brello Rise Exercise and Wellness Videos set you up for success. All you need to do is show up and put in the work. The community is so supportive and makes everyone feel welcome!

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your positive experience! We're thrilled to hear that the compounded Tirzepatide is working so well for you, helping to quiet food noise and allow you to focus on what matters most. It's wonderful to know that our Brello App and Brello Rise Exercise and Wellness Videos are setting you up for success, and that you feel supported and welcome within our community. We truly appreciate you putting in the work and being part of it all!

Rated 5 out of 5 stars

This company has been very responsive…

This company has been very responsive with any request I’ve had. It is a quality product. Also I’ve not had any bad side effects from it.
Simply amazing how it’s changed my life

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your wonderful experience! We're absolutely thrilled to hear how responsive our team has been to your requests and that you're so happy with the quality of our product. It's truly amazing to know that it has positively changed your life and that you haven't experienced any negative side effects. We appreciate your kind words!

Rated 5 out of 5 stars

It works !!

I highly recommend this company ! The price is affordable and it works !!! I have lost nearly 50 pounds, they have increased dose but price never changed. I will say they need to improve their customer service response time and how we can how to get ahold of them. That needs some work !

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for your wonderful review! We're thrilled to hear about your significant progress and that our pricing has remained consistent for you. We truly appreciate your honest feedback regarding customer service response times and accessibility, and we are actively working to improve in those areas.

Rated 5 out of 5 stars

Nothing but positive experiences with…

Nothing but positive experiences with Brello. I need an affordable pharmacy as my insurance stopped covering my medicine. After researching, Brello was the clear winner. I have recommended so many people to them. Excellent service. Excellent product that works. I have lost 60lbs with their compound tirz.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your positive experience! We're truly delighted to hear that Brello has been an affordable and effective solution for you, especially after your insurance changes. It's wonderful to know you've seen such great results and have felt confident recommending us to others. We appreciate your trust and support!

Rated 5 out of 5 stars

Kind, easy and supportive

I think that Brello was the easiest and most effective way to answer my needs. I feel like there is a real community in which the practioners and support people within Brello genuinely understand the need for ease, lack of judgment and need for understanding as to why people seek a place like out to begin with.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your experience! We're so glad to hear that Brello has been an effective and easy way to meet your needs. We truly strive to create a supportive community where our practitioners and support team understand the importance of ease, a lack of judgment, and genuine understanding. Your feedback means a lot to us.

Rated 5 out of 5 stars

I started May of 2025 and ha e lost…

I started May of 2025 and ha e lost 80lbs. Brello has been amazing and I would recommend them to anyone who would like to loose serious weight loss. I am still loosing weight and will continue my journey with Brello.

5 July 2025
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for sharing your incredible success story! We are so thrilled to hear about your amazing progress and that you've found Brello to be such a positive and effective part of your weight loss journey. We're honored to continue supporting you.

Rated 5 out of 5 stars

Slow Steady Weight Loss

I have been using Brello Semiglutide for four months and have lost 20 lbs. Brello was suggested by two of my doctors and I have been pleased with the customer service. My side effects have been minimal. I feel confident that if I have any issues Brello will respond.

5 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience! 💜

We're really glad to hear about your progress and that you've been pleased with our customer service. It's wonderful to know that your side effects have been minimal and that you feel confident in our support. We appreciate you being part of the Brello community!

Rated 5 out of 5 stars

Brello has helped me in so many ways

Brello has helped me in so many ways. not only am I losing weight, but it also helps with my chronic inflammation. The price is the same throughout the duration you use the glp1s. No price increases when your dose goes up. Excellent customer service. Easy sign up process.

4 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience. We're truly happy to hear about the positive impact Brello has had on your health, both with weight loss and chronic inflammation. It's also wonderful to know that our consistent pricing and customer service have contributed to a smooth and easy experience for you. We appreciate your kind words and are grateful to be part of your journey.

Rated 5 out of 5 stars

Everything went extremely smooth from…

Everything went extremely smooth from ordering to meds being delivered. Can’t beat the price. I am so glad I found out about Brello!

1 May 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for sharing your experience! We’re truly delighted to hear that everything, from ordering to delivery, went smoothly and that you're happy with the value. We're so glad you found us!

Rated 4 out of 5 stars

Happy with service most of the time

Brello as a company is great. They were the best company I found when researching on affordable pricing. However the website/app and customer service is very difficult to get in touch with. In the past I’ve tried chat and email before I finally get some help. Please do better on customer service other than that happy with Brello.

3 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

We're so glad to hear that you find our company great and our pricing affordable! We truly appreciate you recognizing that.

We're genuinely sorry to hear about the difficulties you've experienced getting in touch with our customer service team through chat and email. That's certainly not the experience we want for our customers, and we understand how frustrating that can be. Please know that we are actively working on improving our response times and accessibility across all our support channels to ensure a smoother experience for everyone.

Thank you for bringing this to our attention; your feedback is incredibly valuable as we strive to do better. We're happy to know that despite these challenges, you're still satisfied with us overall.

Rated 2 out of 5 stars

I am 1000.00 dollars in to the program…

I am 1000.00 dollars in to the program and have only lost 10 lbs. I follow the diet and do the workouts. Not sure if it's their meds or just me? Customer service is fine and delivery is on time.

1 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Brandy, we really appreciate you being open about your experience—it’s completely valid to feel frustrated when things don’t seem to be progressing the way you hoped.
Everyone’s journey is different, and results may vary depending on a number of individual factors. Licensed providers use the information you share with them to determine what may be appropriate for you.
We’d really like to take a closer look at your experience and make sure everything was handled appropriately. To protect your privacy & discuss the specifics of your account securely, a member of our team will be reaching out to you directly via the contact information on file. Because your health information is sensitive, we want to ensure this matter is handled through our secure internal channels rather than a public forum.

Rated 5 out of 5 stars

Loving Brello

I am new to Brello and I had trouble getting signed into the app. I reached out to customer service and they were very quick to respond and helped me with my issue. I am very pleased with this company. Also, my order came very quickly just within a few days. I loved all the updates while it was in transit. I highly recommend using Brello.

29 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Cindy,

Thank you so much for sharing your experience 💛

We’re delighted to hear that your introduction to Brello Health has been such a positive one. We’re glad the customer service team was able to quickly assist with your app issue and get everything resolved for you.

It’s also wonderful to hear that your order arrived quickly and that the shipping updates helped make the process easy and reassuring. We truly appreciate your recommendation and thank you for taking the time to share your feedback 😊💜

Rated 5 out of 5 stars

They are so easy to work with

They are so easy to work with. Medication works. Easy to contact for assistance with anything at anytime!!!! customer service, orders and deliver all perfect. been with them since 10/2025.

1 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Nannette,

Thank you so much for sharing your experience 💛

We’re thrilled to hear that your journey with Brello Health has been such a positive one. It’s wonderful to know that you’ve found the process easy, support readily available when needed, and your experiences with customer service, ordering, and delivery smooth and reliable.

We truly appreciate your continued support and thank you for taking the time to share your feedback 😊💜

Rated 5 out of 5 stars

I'm so glad I now get my GLP-1 from Brello!

I have been extremely pleased with Brello! I have had great success with the compound semaglutide without any bad side effects. Also, the customer service has been great. I live in Texas and the medication arrives very quickly. I have needed to reach out to them for a couple of requests (to delay a shipment and to help change my method of payment), and they responded very quickly and later followed up. Brello is so easy to work with and so convenient, I prefer to get my medication from them instead of the compounding pharmacy near me.

17 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Suzann,

Thank you so much for sharing your experience 💛

We’re delighted to hear that your journey with Brello Health has been such a positive one. It’s wonderful to know that you’ve been happy with your experience, the responsiveness of the support team, and the convenience of managing your care and deliveries.

We’re also glad to hear that requests like shipment adjustments and payment updates were handled smoothly and followed through with care. Thank you for your trust and for taking the time to share your feedback 😊💜

Rated 5 out of 5 stars

Brello service and GLP1 are great!

I have used Brello 2 different times. Both times had great service. Customer service and the Doctor service has always been professional and clear on their medications and financial questions. I have tried to use another company for their GLP1. I wasn't loosing weight so I came back to Brello. Only reason I left was for a One month cheaper medication. The other company was horrible with their service, medication delivery and the price jumped once you used it for a month. I came back to Brello and appreciate how smooth it was to re join. Thank you!

1 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Lisa,

Thank you for sharing your experience and for choosing Brello again. We’re truly grateful for your continued trust and support.

It means a lot to hear that both your experiences with us have been smooth and positive. We’re glad our customer support and overall service have helped make your journey clear and seamless. We also appreciate your honesty and are happy to know that returning to Brello felt easy and reassuring.

Thank you for allowing us to be part of your wellness journey. We’re honored to support you and look forward to continuing to provide you with the care and service you deserve.

Rated 5 out of 5 stars

Customer service responded to a…

Customer service responded to a question I had. The product is affordable and effective.

1 July 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Michelle,

Thank you so much for sharing your feedback 💛

We’re delighted to hear that your experience with Brello Health has been positive and that your question was addressed promptly.

We truly appreciate you taking the time to share your experience 😊💜

Rated 4 out of 5 stars

Good customer service

The Brello Customer Service team was very responsive when I emailed them with a question about their compounding pharmacy. They connected me with a representative from the pharmacy who didn't answer all my questions but did provide some information and helpful suggestion for getting more. The Customer Service team was quick to respond and checked back to make sure I had received an answer to my question.

25 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Teri,

Thank you for taking the time to share your feedback 💛

We’re happy to hear that your experience with Brello Health customer service was responsive and supportive. We’re glad the team was able to connect you with additional resources and continued following up to make sure your concerns were addressed.

We also appreciate your honest feedback that not all of your questions were fully answered. Feedback like this helps identify opportunities to improve the overall experience and support process.

Thank you again for sharing your experience 😊💜

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