Brello Health Reviews 

4,127
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 2,658 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product, noting its effectiveness in achieving health goals and providing positive results with minimal side effects. Many appreciate the quality of the product and the support received, which has been life-changing for some. Reviewers also frequently praise the customer service for being helpful, professional, and responsive, making the overall experience smooth and stress-free. However, some people mentioned issues with response times, occasionally needing to speak with multiple agents or experiencing delays in getting clear information. There were also instances where delivery services faced problems, such as delayed shipments, products arriving unusable due to temperature issues, or billing discrepancies. A few customers expressed dissatisfaction with customer service interactions, describing them as rude or dismissive, and noted difficulties with the patient portal.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with its... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Response time

Users describe ambiguous interactions with response time, with many reviewers praising the company's... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and reliable shipping,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues. Some customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been with Brello for awhile. Their packaging and tracking is great. You receive everything you need to be successful on your health journey. I will say since the company has grown conversatio... See more

Company replied

Rated 4 out of 5 stars

Just into my 3rd week, no side effects to speak of yet. Hoping it remains. Recommended by a good friend. What stinks is my insurance company required a higher BMI than I have to cover some of the... See more

Company replied

Rated 5 out of 5 stars

The Facebook community is unmatched! The price is definitely great but with other companies offering products around the same, Brello stands out for its community and bonus features like the app!! I’m... See more

Company replied

Rated 5 out of 5 stars

The process from start to finish was easy and legitimate. Due care was taken to ensure medical necessity, and the time frames from start to finish was fast. Delivery was prompt and with professionally... See more

Company replied


Company details

  1. Wellness Programme

Written by the company

Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.


Contact info

4.1

Great

TrustScore 4 out of 5

4k reviews

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4.1

All reviews

(4,127)

2,334 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It’s disappointing not to get answer…

It’s disappointing not to get answer about my last delivery that was delivered late and broke the cold chain. I still don’t know if I can use my treatment…

30 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Julien,

We apologize for the delays and difficulty reaching our team—that’s not the experience we want for you.

We understand how important timely communication is, especially when you have questions about the process or next steps. Your feedback helps us identify where we need to improve.

We’d really like to take a closer look at your experience and make sure everything was handled appropriately. To protect your privacy and discuss the specifics of your account securely, a member of our team will be reaching out to you directly via the contact information on file.

Because your health information is sensitive, we want to ensure this matter is handled through our secure internal channels rather than a public forum.

Rated 5 out of 5 stars

The Facebook community is unmatched

The Facebook community is unmatched! The price is definitely great but with other companies offering products around the same, Brello stands out for its community and bonus features like the app!! I’m almost at my one year mark since first joining and I couldn’t be happier with my experience!

29 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Imani,

Thank you so much for sharing your experience 💛

We’re thrilled to hear that your journey with Brello Health has been such a positive one. It’s wonderful to know that the Facebook community, app features, and additional resources have helped make your experience stand out and feel supportive beyond just the product itself.

We’re so grateful to have been part of your journey over the past year and truly appreciate you taking the time to share your feedback 😊💜

Rated 5 out of 5 stars

Amazing responsive customer service

Amazing responsive customer service

23 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi,

Thank you so much for your feedback 💛

We’re delighted to hear that you’ve had a positive experience with the customer service at Brello Health. Providing responsive and supportive care for our members is always a top priority.

We truly appreciate you taking the time to share your experience 😊💜

Rated 5 out of 5 stars

Thank you, Brello!

I've had great success subscribing to Brello's plan. I take the tirzepatide compound at the highest dose. The product is great and the pharmacy Brello uses is very professional. If I have any questions, either for customer support issues or clinical questions, I always get a quick and thorough response.
Thank you, Brello, for helping me reach my goal weight and making me a much healthier and happier person.

30 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Janet,

Thank you so much for sharing your experience 💛

We’re truly delighted to hear that your journey with Brello Health has been such a positive one. It’s wonderful to know that you’ve been happy with the product, support experience, and responsiveness from both the customer support and clinical teams.

We’re especially honored to hear that you’ve reached your goals and are feeling healthier and happier. Thank you for trusting us to be part of your journey and for taking the time to share your story 😊💜

Rated 5 out of 5 stars

Always excellent support and great…

Always excellent support and great communication

29 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Gabina,

Thank you so much for your kind feedback 💛

We’re delighted to hear that your experience with Brello Health has consistently included excellent support and great communication. Providing responsive and dependable service is something we truly value.

We appreciate you taking the time to share your experience 😊💜

Rated 5 out of 5 stars

It’s such an easy process and I am…

It’s such an easy process and I am happy with my results

29 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Melissa,

Thank you so much for sharing your feedback 💛

We’re delighted to hear that your experience with Brello Health has been easy and that you’re happy with your results so far. Making the process simple and supportive is something we truly strive for.

We appreciate you taking the time to share your experience 😊💜

Rated 4 out of 5 stars

I have been with Brello for awhile

I have been with Brello for awhile. Their packaging and tracking is great. You receive everything you need to be successful on your health journey. I will say since the company has grown conversation between customer service and physician can fall through the cracks. You may have to contact someone a couple of times. Other than that great company that wants you to be successful with your health journey with many added tools.

1 March 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Erika,

Thank you so much for taking the time to share your thoughtful feedback 💛

We’re happy to hear that your experience with Brello Health has been positive overall and that you’ve appreciated the packaging, tracking, and the tools and resources available to support your health journey.

We also truly appreciate your honest feedback regarding communication. We understand how important timely and seamless interactions are, and we’re sorry to hear that there have been times when communication may not have been as smooth as expected. Feedback like yours is valuable and helps identify areas where we can continue improving as we grow.

Thank you again for your continued support and for sharing your experience 😊💜

Rated 5 out of 5 stars

Everyone was super helpful from start…

Everyone was super helpful from start to finish. I got my order incredibly quickly too. They kept following up to make sure I had everything I needed, so that was great

29 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Cassidy,

Thank you so much for your kind words and for taking the time to share your experience. We’re so happy to hear that our team was able to support you from start to finish and that your order arrived quickly.

Providing timely service, clear communication, and ongoing support throughout your wellness journey is very important to us, so it means a lot to know you felt well cared for.

We truly appreciate your trust in Brello Health and look forward to continuing to support you.

Rated 5 out of 5 stars

Very pleased with Brello

I have found Brello easy to deal with and the best price for Tirzepatide. They give you everything you need and deliver quickly.

26 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Csehoski,

Thank you so much for sharing your experience 💛

We’re delighted to hear that your experience with Brello Health has been easy and positive. It’s wonderful to know that you’ve been happy with the value, quick delivery, and overall experience.

We truly appreciate you taking the time to share your feedback and are grateful to be part of your journey 😊💜

Rated 5 out of 5 stars

I reached out to Brello via email and…

I reached out to Brello via email and received a prompt response which in turn resolved my concern immediately. The follow up was outstanding. I feel they have excellent customer service and truly care about their company and its products.

28 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Gail,

Thank you so much for sharing your experience 💛

We’re delighted to hear that your experience with Brello Health was positive and that your concern was resolved quickly. It’s especially wonderful to know that the follow-up and support stood out to you, as providing responsive and caring service is something we truly strive for.

We appreciate your kind words and thank you for taking the time to share your feedback 😊💜

Rated 5 out of 5 stars

Absolutely amazing experience from…

Absolutely amazing experience from start to finish. They answered all my questions and guided me through the whole process very quickly.
Switched from a different company to BRELLO … and it has been a night and day difference!

26 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Jennifer,

Thank you so much for sharing your experience 💛

We’re thrilled to hear that your journey with Brello Health has been such a positive one from start to finish. It’s wonderful to know that your questions were answered, you felt supported throughout the process, and that your transition was smooth and seamless.

We truly appreciate your kind words and thank you for trusting us as part of your journey 😊💜

Rated 5 out of 5 stars

It i could give them a 10 I would

It i could give them a 10 I would. I've got both tirzepatide and nad+ from Bre!lo. They have just been amazing. My last transaction was nothing short of efficient and professional. Had a doctor visit on Monday and Tuesday afternoon my meds were delivered. All my communication with Bello have been professional and everyone so helpful. With my 70 pound weight loss and the nad+ I feel as though Bello has saved my life.

27 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Carolyn,

Thank you so much for sharing your experience 💛

We’re truly grateful for your kind words and honored to be part of your journey with Brello Health. It’s wonderful to hear that your experiences with the team, communication, and delivery process have been smooth, professional, and supportive throughout.

We’re especially touched to hear how meaningful this journey has been for you and how much of a positive impact it has had on your overall well-being. Thank you for trusting us and for taking the time to share your story 😊💜

Rated 2 out of 5 stars

Unfortunately I had same problem happen…

Unfortunately I had same problem happen 2x several months apart.
I would get my shipment if medication and my next scheduled auto ship order if they were being delivered several weeks earlier than I was running low on the previous order so my credit card was being charged well before needing the new medication.

10 March 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Frank,

Thank you for sharing this—we understand how concerning it can feel to be charged and not receive timely communication afterward.


We aim to provide transparency throughout the process, and we apologize that this wasn’t your experience.

We’d really like to take a closer look at your experience and make sure everything was handled appropriately.

To protect your privacy & discuss the specifics of your account securely, a member of our team will be reaching out to you directly via the contact information on file. Because your health information is sensitive, we want to ensure this matter is handled through our secure internal channels rather than a public forum.

Rated 5 out of 5 stars

Excellent service, onpoint and express shipment.

I was already on tirzepatide from another company. I was very unhappy with the ordering and delivery. A friend told me she had left the company because of the same reason. She recommended Brello I had just received my monthly dose from the other company, but decided to try Brello the experience was excellent from signing up on their website to being approved and receiving the tirzepatide. Got a three month subscription, spoke with the doctor who made me feel confident moving on with them. Thank you Brello.

29 April 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Cynthia,

Thank you so much for sharing your experience 💛

We’re delighted to hear that your transition to Brello Health was such a positive one. It’s wonderful to know that the process—from signing up and connecting with a provider to receiving your order—felt smooth and efficient, and that you felt confident and supported along the way.

We truly appreciate you trusting us with your journey and thank you for taking the time to share your feedback 😊💜

Rated 5 out of 5 stars

Best Weight Loss Product

I have personally experienced other options with my weight loss journey and found Brello Health to be the best option out there. They do not have hidden costs or hike up their prices once you've started your journey. I highly recommend them.

27 March 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Lady Di,

Thank you so much for sharing your experience 💛

We’re delighted to hear that your journey with Brello Health has been such a positive one. It’s wonderful to know that you’ve appreciated the transparency in pricing and found value in your overall experience.

We truly appreciate your recommendation and thank you for taking the time to share your feedback 😊💜

Rated 4 out of 5 stars

It was quick and easy.

14 May 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you for your feedback, Rhonda.

We’re so glad to hear your experience with Brello was quick and easy. Providing a simple and convenient process is something we always strive for.

Thank you for choosing Brello Health. We truly appreciate your support.

Rated 5 out of 5 stars

Brello has been fantastic

Brello has been fantastic Their process is very easy. Without extra fees or long term up front 12 month commitments to get a good price. When I joined, they had the best price for a 3 mo supply. I've lost 42lbs in the first 10 weeks with no nausea. The refill process was smooth. Shipping was great and well packaged. Received everything I needed to get started. I have access to the Brello community and support videos which has been an unexpected bonus. I've been spreading the word that Brello is terrific!! Now I'm waiting for my company tee shirt. 😁 Just teasing, there is no shirt ♥️

7 February 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for your wonderful review, Michelle.

We’re thrilled to hear that your experience with Brello has been so positive. It’s great to know that you found our process simple, pricing transparent, and refill experience smooth from start to finish.

We’re also so glad you’ve found value in the Brello community and support resources. Knowing these have added to your overall experience means a lot to us.

Your kind words, support, and referrals truly mean so much. Thank you for being part of the Brello Health community. And we loved the T shirt comment, it definitely gave us a smile. 😊

Rated 3 out of 5 stars

Only been a week

June 21st was my first shot. I have been hungry all week so I am not sure what is going on.

21 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Shirley,

Thank you for sharing your experience. We understand how discouraging it can feel when you have just started and are not seeing the changes you expected right away.

Everyone responds differently, especially during the first few weeks, and some people may need more time before noticing changes in hunger levels or appetite. Progress can vary based on several individual factors.

We appreciate your feedback and would like to take a closer look at your experience. A member of our team will be reaching out through our secure channels to better understand your concerns and provide support.

Rated 5 out of 5 stars

Legit. Same as Zepbound. Trust the Brello system.

The process was simple. My insurance stopped covering my meds. I did the Brello process on the recommendation of my pharmacist. Easy! I had my prescription and added in my dets and credit card info and was approved almost immediately.
Meds came professionally packaged and ready to use. 500 for 3 months. Best deal - and I looked at LOTS! Have used for 4 months - the meds are working exactly like my original Zepbound. Encourage anyone to use Brello. Affordable, efficient, comparable meds.

27 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for your thoughtful review, Laura.

We’re so glad to hear that your experience with Brello has been smooth, affordable, and convenient from the start. It’s wonderful to know that the process was simple, approval was quick, and your order arrived professionally packaged and ready to use.

We’re especially grateful for your kind words about the value and quality of your experience. Your trust and recommendation mean a lot to us.

Rated 4 out of 5 stars

I love Brello!

I love Brello!! They have been a part of my life now for a year and a half. From the beginning it was so super easy to fill out the questions and meet with a Dr . Then 3 to 4 days later my Trizepitide was at the door. I only struggled once with customer service and waiting on a reply. The company has grown by leaps and bounds and still offer the same quick and accurate service. I am down to Jr high weight after 30 years. So grateful.

27 June 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Thank you so much for your thoughtful review, Jose and Beth.

We’re thrilled to hear that Brello has been a meaningful part of your journey and that your experience has been positive overall. It’s wonderful to know that you found the process easy from the start and that our service has remained reliable as we’ve grown.

We also appreciate your honest feedback regarding your earlier customer service experience. Input like yours helps us continue improving and better supporting our community.

Thank you for trusting Brello Health and for sharing your experience with us. We’re grateful to be part of your journey and truly appreciate your support.

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