Never had to claim so can't comment on that but I have been with Brentacre for years and always appreciated their personal service. They are perfect for my needs (DIY campervan with some business use... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brentacre have been refreshingly excellent. Knowledgable and helpful since buy a new modified van. My current insurance company refused to insure the new vehicle and charged me nearly £200 to cancel e... See more
Company replied
Great company to work with previously used them for my America pickup and will again once back on the road Staff super friendly and easy to talk to Now insured my Porsche Boxster with a very com... See more
Company replied
The best insurance decision I ever made. To make a enquiry direct on the website. Quote, unbeatable. Level of insurance, next level. Ease, incredible. Customer service, on point. I've got a feeling I'... See more
Company replied
Company details
- #40 of 185 best companies in Insurance broker
- #30 of 228 best companies in Insurance agency
Written by the company
With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.
Contact info
Phoenix Way, Gorseinon, SA4 9WF, Swansea, United Kingdom
- 01792 650933
- Admin@brentacre.co.uk
- brentacre.co.uk
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
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Brentacre have been refreshingly…
Brentacre have been refreshingly excellent. Knowledgable and helpful since buy a new modified van. My current insurance company refused to insure the new vehicle and charged me nearly £200 to cancel even though they could not insure the van. however Brentacre were excellent and so helpful. Prices were cheaper and more comprehensive than my current provider as well. Highly recommend!
2 July 2026
Reply from Brentacre Insurance
Thank you for the fantastic review 😊 We're delighted we could help when you needed cover for your modified van and that you found our team knowledgeable and helpful throughout. It's great to hear we were able to offer comprehensive cover at a competitive price too. We really appreciate the recommendation and your support ⭐💙
No massive price hikes for renewal
No massive price hikes for renewal. Handled my accident claim amazingly. Glad I was recommended these guys for my motorhome. Thanks guys!
14 July 2026
Unprompted review
Reply from Brentacre Insurance
Thanks for the great review, Mark 😊 We're so pleased to hear you were happy with how your claim was handled and that your renewal remained competitive. It means a lot that you came to us through a recommendation too. Thanks for choosing Brentacre ⭐🚐
Reply from Brentacre Insurance
Thanks, Kevin 😊 We really appreciate your continued support and are delighted to hear you found the service brilliant as always. ⭐⭐⭐⭐⭐
Nice and easy to do insurance thank you
Nice and easy to do insurance thank you
13 July 2026
Unprompted review
Reply from Brentacre Insurance
Thanks for your review 😊
We're delighted to hear arranging your insurance was nice and easy. Thanks for choosing Brentacre, and we look forward to helping you again in the future. 👍
Excellent advisor
Excellent advisor, short wait times, very good competitive pricing. Excellent renewal all round
13 July 2026
Unprompted review
Reply from Brentacre Insurance
Thanks for the excellent review, Vannie 😊
We're delighted to hear your renewal went so smoothly. We always aim to keep wait times low while offering competitive pricing, so it's great to know we delivered on both.
Online quote? Not really…
Online quote? Not really…
After completing a lengthy online quotation form, I was disappointed not to receive an online quote at all.
I was then told there was “no insurable interest” — with no meaningful explanation of what this actually meant in relation to my car or circumstances.
Given that Brentacre markets itself as a specialist insurer/broker, I would have expected a little more enthusiasm to understand the risk and try to offer a quotation, particularly for a low-mileage Porsche used for around 1,500 miles a year.
Insurance specialist? Sadly, that wasn't my experience.
11 July 2026
Unprompted review
Reply from Brentacre Insurance
Due to the specialist nature of the insurance we arrange, we don’t provide instant online quotes. Instead, the information submitted through our online form is reviewed by our team so we can assess each vehicle and your requirements individually.
We also apologise if there was any confusion regarding the term “insurable interest” during your first interaction with us. This relates to the ownership of the vehicle. In most circumstances, we require the policyholder to be the registered owner, registered keeper, and have the financial interest in the vehicle before we can arrange cover.
Having investigated your experience, we’re pleased that when we contacted you a second time, we were able to better understand your circumstances and provide you with a quotation. We hope this gave you a more accurate impression of the service we aim to provide.
Thank you again for your feedback, as it helps us identify where we can improve our communication and customer experience
So easy to renew
So easy to renew. Great that I got a reminder by text because I completely forgot . No fuss. Just clarified details and all done for another year .
9 July 2026
Unprompted review
Reply from Brentacre Insurance
We're glad the text reminder arrived at just the right time Amanda! 😊
It's great to hear your renewal was nice and straightforward, with no fuss and everything sorted for another year.
Thanks for choosing Brentacre and for taking the time to leave a review 💙
Great company to deal with
Great company to deal with . Fast and always answer the phone .
8 July 2026
Unprompted review
Reply from Brentacre Insurance
Thanks for the great review, Tony 😊
We're really pleased to hear you've found us easy to deal with. We know nobody likes being left waiting, so we always aim to answer calls as quickly as possible and provide the help you need without the hassle.
We look forward to helping you again in the future. 👍
Great service from Brentacre
Great service from Brentacre, as always very helpful ,they are very good for insuring campervans as there is no added charge for modifications which is good for me A++++
8 July 2026
Unprompted review
Reply from Brentacre Insurance
Thanks for taking the time to leave us a review, Lee 😊
It's great to hear we've continued to deliver the service you've come to expect from us. We're especially pleased that our approach to campervan modifications has been a good fit for your needs, and that it's helped keep things simple.
Thanks again for your continued support, the A++++ definitely made us smile! 🚐👏
Very clear about what they needed from…
Very clear about what they needed from me with regard to camper conversion/modifications. Very helpful and most importantly the price was highly competitive. Well done. 👏👏👏
7 July 2026
Unprompted review
Reply from Brentacre Insurance
Thanks for the great review, Paul. We're pleased to hear the team made the camper conversion and modification side of things clear and straightforward for you. 😊
It's also fantastic to know we were able to offer a competitive price alongside the service you received. Your feedback means a lot to us, and we'll be sure to share your kind words with the team. 👏
Fantastic Company
Really easy to deal with, fantastic customer service and they make the process really smooth when insuring a modified car. Would not go anywhere else
7 July 2026
Reply from Brentacre Insurance
Thanks for the fantastic review Charlie. Knowing that you wouldn't go anywhere else is about the best compliment we could receive.
We're delighted you've had such a positive experience with us, and we'll be sure to pass your comments on to the team.😊
Have been with Brentacre for nearly ten…
Have been with Brentacre for nearly ten years and customer service is fantastic. They answer any questions promptly and nothing is to much trouble. Recently my car was sadly hit by a third party. I wanted Brentacre to take on the claim as fully trust they have my pride and joy in good hands.Darren was excellent and did everything and kept me updated constantly. The whole thing was sorted so quickly and efficiently. It’s not until u are in an accident that you realise how good your company is. The thing about Brentacre is they know how much there customers love their cars and they also care about your car. I wouldn’t fail to recommend them as absolutely amazing and five stars isn’t enough. Without Darren I don’t know where I’d be as he did everything.
3 July 2026
Unprompted review
Reply from Brentacre Insurance
Thanks, Sharon! We're incredibly grateful for your loyalty over the years and for taking the time to share such thoughtful feedback. We're sorry to hear about the accident, but we're pleased Darren was able to support you throughout the claims process and keep everything moving smoothly.
It means a lot to hear that you trust us with your pride and joy, and we'll be sure to pass your kind words on to Darren. 🚗💙
Reply from Brentacre Insurance
Thanks, Rhian! We're pleased to hear you received a quick response and found our team informative and helpful throughout the process.
We're glad we could get everything sorted for you promptly. 🚗💨
Very friendly and helpful staff with a…
Very friendly and helpful staff with a great price
3 July 2026
Reply from Brentacre Insurance
Thanks, Neil! We're pleased to hear you found our team friendly and helpful, and that we could provide a great price for your insurance.
Feedback like yours is always brilliant to receive. 😊⭐
A friend of mine said try brentcare as…
A friend of mine said try brentcare as we both have a T5 . Really good customer service from Callum who sorted me out with a fair quote for my t5 with a few mods .
3 July 2026
Unprompted review
Reply from Brentacre Insurance
Thanks, Jonathan! We're delighted your friend recommended Brentacre to you. It's great to hear we were able to help with a fair quote for your modified T5 and provide the level of service you were looking for.
We'll be sure to pass your kind words on to Kalym. 🚐⭐
They are very friendly and easy to talk…
They are very friendly and easy to talk to nd it’s all straight forward
3 July 2026
Reply from Brentacre Insurance
Thanks, Steve! We're glad to hear you found the team friendly, easy to talk to, and that everything was straightforward from start to finish.
That's exactly how arranging insurance should be. 👍😊
My experience is always excellent at…
My experience is always excellent at Brentacre . Staff are always friendly and helpful . I have 3 policy’s with them and feel they always treat me fairly with regards to renewal premiums and have stuck with them for 15 or more years.
Great company!
3 July 2026
Reply from Brentacre Insurance
Thanks, Simon! We're delighted to hear you've had such a positive experience with Brentacre over the years. It's great to know our team continue to provide the friendly and helpful service you've come to expect, and that you feel you're treated fairly at renewal time.
Having held three policies with us and stayed with us for over 15 years means a lot to everyone here. Thank you for your continued loyalty and support. 🌟🚗
Excellent//very helpful and happy with…
Excellent//very helpful and happy with the quote which i took
3 July 2026
Unprompted review
Reply from Brentacre Insurance
Thanks, Simon! We're glad to hear you found our team helpful and were happy with the quote we provided. It's great to know we could help you find the right cover. 🚗⭐
5/5 for Brentacre
5/5 for Brentacre. Insure modified cars without the hassle. Specialist knowledge, fair price, and no judgement on the mods list. Made insuring my car easy. Gave me a good price. Lewis is a credit to Brentacre.
1 July 2026
Reply from Brentacre Insurance
Thanks for the 5-star review! We're delighted to hear our team's specialist knowledge and customer care made such a positive impression, and that we could provide a great price for your insurance. We'll also be sure to pass your kind words on to Lewis.
It's reviews like yours that remind us why we do what we do. 🙌
Quality customer care
A real pleasure to deal with knowledgeable staff who came up with a great price.
1 July 2026
Reply from Brentacre Insurance
We're delighted to hear our team’s knowledge and customer care stood out, and that we were able to provide a great price for your insurance Kevin.
Comments like yours are exactly what we strive for every day. 😊
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