Brentacre Insurance Reviews 

1,254
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and knowledgeable when dealing with modified vehicles and custom insurance policies. Consumers consistently praise the unbeatable pricing and smooth renewal process, making the entire experience entirely hassle-free. Many people emphasize that policies include numerous valuable extras without hidden costs or extra charges. However, some people mentioned that customer support interactions could occasionally feel unhelpful or that staff members could be abrupt. A few reviewers also noted experiences involving expensive pricing or situations where staff declined to offer alternative quotes.

What people talk about most

Staff

Reviewers express immense satisfaction regarding the staff, frequently highlighting their friendly and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick response times and... See more

Price

Users describe positive interactions with price, frequently highlighting that policies are significantly... See more

Customer service

People report positive experiences with customer service, consistently praising the knowledgeable, polite,... See more

Value for money

Consumers find value for money to be an exceptional highlight, with reviewers consistently praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had to claim so can't comment on that but I have been with Brentacre for years and always appreciated their personal service. They are perfect for my needs (DIY campervan with some business use... See more

Company replied

Rated 5 out of 5 stars

Brentacre have been refreshingly excellent. Knowledgable and helpful since buy a new modified van. My current insurance company refused to insure the new vehicle and charged me nearly £200 to cancel e... See more

Company replied

Rated 5 out of 5 stars

Great company to work with previously used them for my America pickup and will again once back on the road Staff super friendly and easy to talk to Now insured my Porsche Boxster with a very com... See more

Company replied

Rated 5 out of 5 stars

The best insurance decision I ever made. To make a enquiry direct on the website. Quote, unbeatable. Level of insurance, next level. Ease, incredible. Customer service, on point. I've got a feeling I'... See more

Company replied


Company details

  1. #40 of 185 best companies in Insurance broker
  2. #30 of 228 best companies in Insurance agency

Written by the company

With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,254)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, knowledgeable team

They answered the phone relatively quickly.
All remembers of staff that I spoke to were friendly and knowledgeable.
Provided a competitive quote for Classic Car insurance on my MR2, with an Agreed Value.

29 June 2026
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Reply from Brentacre Insurance

Thanks, Andrew! We're pleased to hear our team were friendly and knowledgeable whenever you got in touch. It's also great to know we could provide a competitive classic car insurance quote for your MR2, including an agreed value policy. It's always a pleasure to help fellow enthusiasts find the right cover for their pride and joy. 🏁

Rated 5 out of 5 stars

Easy renewal as always.happy with price

Easy renewal as always.happy with price

29 June 2026
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Reply from Brentacre Insurance

Thanks, Allan! We're pleased to hear your renewal was easy to arrange and that you're happy with the price. We appreciate your support and are glad we could help. 😊

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Applied for quote online - received call next day. Easy process and good prices. Extremely helpful staff!

27 June 2026
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Reply from Brentacre Insurance

Thanks, Bethany! It's great to know you found the process easy, the prices competitive, and our staff helpful throughout.
We really appreciate you putting your trust in us and hope we can continue to help with your insurance needs in the future. ⭐

Rated 5 out of 5 stars

Very polite and efficient

Very polite and efficient

27 June 2026
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Reply from Brentacre Insurance

We're pleased to hear you found the service polite and efficient Michael. Providing straightforward, friendly customer service is something we take pride in, so it's great to know that reflected in your experience.
Thank you for choosing Brentacre and for taking the time to leave your feedback. 🚗

Rated 5 out of 5 stars

Specialist company for modified…

Specialist company for modified vehicles, glad to have found them!

26 June 2026
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Reply from Brentacre Insurance

Thanks, Iona! We're delighted you found us and that our specialist approach to modified vehicle insurance has made a positive impression. We know how important it is to find cover that understands enthusiast vehicles, so your feedback means a lot to the team.
Thanks for choosing Brentacre and for taking the time to leave us a 5-star review! ⭐

Rated 5 out of 5 stars

always very helpful fair pricing and…

always very helpful fair pricing and willing to cover just about anything

26 June 2026
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Reply from Brentacre Insurance

Thanks for the 5-star review! We're really pleased to hear you've found Brentacre helpful, competitively priced, and willing to cover a wide range of vehicles and circumstances. It's great feedback to receive and very much appreciated.😊🚗

Rated 5 out of 5 stars

Brentacre has been on my radar for a…

Brentacre has been on my radar for a while, finally decided enough with admiral as they were quoting me silly money and refused to fully cover my modifications dealt with a few employees on the phone in quote stage very informative and helpful purchased my policy yesterday at a darn side cheaper than anywhere else and the most important thing is my modifications are fully covered now and not just declared

Very helpful and friendly staff
Great prices will be recommending brentacre to anyone I know with a modified vehicle

Cheers

25 June 2026
Unprompted review
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Reply from Brentacre Insurance

Great to hear you stuck with us after having us on your radar for a while, and that the change paid off 😊 Especially pleased we could offer a much better price while making sure your modifications are properly covered, not just declared.
Really nice feedback on the team being helpful and informative as well , appreciate you recommending us to others, Keegan 👍

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Beat my renewal quote from Admiral by almost half - even including having to have a 3rd party Thatcham approved Cat 2 immobiliser fitted.

Cant recommend Brentacre highly enough. Very helpful and professional. Thank you.
Steve

24 June 2026
Unprompted review
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Reply from Brentacre Insurance

Really good to hear we could significantly beat your renewal quote, especially with the additional immobiliser requirement taken into account 😊 Glad the team were helpful and professional throughout Steve, it means a lot.

Rated 5 out of 5 stars

By far the best Insurance company in Uk

The impossible did Happened. I've found an insurance company that do care about their clients, not only money. The human touch makes the difference. I can't be more pleased and happy.

24 June 2026
Unprompted review
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Reply from Brentacre Insurance

It’s great to hear you felt the difference in the way we look after our clients, and that the personal, human approach stood out 😊 Really pleased everything exceeded expectations and left you so happy with the service Tudor.

Rated 5 out of 5 stars

Chose Brentacre following a…

Chose Brentacre following a recommendation from a friend and not regretted it, staff are always professional, polite and helpful and always get a good price for our insurance, would not go anywhere else

24 June 2026
Unprompted review
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Reply from Brentacre Insurance

Great to hear you came to us through a recommendation and that everything has lived up to it Katharine😊 It’s especially nice to know the team have been consistently professional, polite and helpful, and that you’ve been happy with the price too.

Rated 5 out of 5 stars

Great quote quick and easy

Brilliant insurance company to go through, quickly through on the phone and easy to go through a quote and a great price. Managed to get my insurance quote down considerably on my modified mk5 golf gti.

22 June 2026
Unprompted review
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Reply from Brentacre Insurance

Great to hear everything was quick and easy to sort over the phone, and that we could bring the price down on your modified MK5 Golf GTI, Haydn. Really pleased the whole process felt straightforward from start to finish.

Rated 5 out of 5 stars

I am a driver with over 20 years…

I am a driver with over 20 years Specialist Class Classic car clean driving history. With one first phone call Brentacre was able to provide an insurance quote for my Honda that beat all other insurance prices and preserved my no claims protection too. Furthermore, agent Dave was very helpful, clear and patient despite my extremely poor mobile reception. Thank you for the outstanding service, great staff and unbeatable price. I look forward to repeating my policy with you next year.

19 June 2026
Unprompted review
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Reply from Brentacre Insurance

It’s great to hear that we were able to find you a competitive price while keeping your no claims protection in place Drew. We’re especially pleased Dave was able to support you so clearly and patiently, even with the poor reception.
We really appreciate your comments on the service and look forward to helping you again when your policy is up for renewal.

Rated 5 out of 5 stars

Simple and effective customer service

Simple and effective customer service, best quote and easy process - it was a no brainer.

19 June 2026
Unprompted review
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Reply from Brentacre Insurance

Emmanuelle, it’s great to hear you found the process simple and effective, and that the price made it an easy decision. We’re really pleased everything worked so smoothly for you.

Rated 5 out of 5 stars

Always been great to insure my vw van

Always been great to insure my vw van. Fantastic customer service. Short wait times and helpful.

18 June 2026
Unprompted review
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Reply from Brentacre Insurance

Really glad to hear you’ve consistently had a great experience insuring your VW van with us. It’s great that the customer service, wait times and support have all stood out, exactly what we aim for.
If there’s ever anything you need, we’re always here to help 🚐

Rated 5 out of 5 stars

Good price

Good price , great service, friendly & professional.

28 May 2026
Unprompted review
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Reply from Brentacre Insurance

Trevor, it’s great to hear you were happy with the price and found the service both friendly and professional. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very helpful and much cheaper than…

Very helpful and much cheaper than elsewhere.

16 June 2026
Unprompted review
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Reply from Brentacre Insurance

Good value and helpful support makes all the difference. Glad we could offer something more competitive thanks for sharing your experience Stephanie.

Rated 5 out of 5 stars

New policy

I have only just taken out insurance with this company. They are very easy to speak to and seem to want to accommodate customers' needs. This is refreshing as many companies are very inflexible.

16 June 2026
Unprompted review
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Reply from Brentacre Insurance

It’s good to hear the process felt easy and that the team took the time to understand your needs. That flexibility and approachability is exactly what we aim for. Thanks for choosing Brentacre and for leaving a review Mary.

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