Breville Reviews 12,034

It’s really frustrating. This is the second time I have had to return this model of kettle. The first time because it started to rust after three months though I did regular descaling. The second one I am returning because it started to whistle as if the glass is faulty. I was willing to do an exchange but I didn’t really want the same model cause it’s been disappointing. I offered to pay the difference but was advised they don’t do upgrades. So now I’m stuck with a kettle I don’t really have faith in.

Moly was a great service
She patiently screen shared and fixed my espresso
Best of the best customer service
Thank you Molly I love you!!
Felicia Ferguson
Santa Fe New Mexico

I have just purchased most of the small appliances and if I have a problem it always gets solved when I call! Great customer service and love my sea salt white small appliances and food processor!

I love that Breville honors their warranty and builds products to last!

I have been very impressed with their customer service over the years I have had my coffee maker. When several parts have been broken, replacements were quickly received. The carafe cap fell and broke, and the carafe replacement arrived within a werk. The ring holding the vinyl strainer cracked and was replaced without a fee!! Amazing! Their staff is efficient, professional and very personable! Perfect!!

Very helpful with getting a replacement water tank, thank you!

I have never heard of a company who makes a coffee pot that does not brew hot coffee if you are making a single cup.

I was very frustrated and disappointed to not only explain my issue to then have an agent walk me through 45 minutes of troubleshooting to inform me your expensive coffee pot was not designed to brew a single cup of hot coffee but I could brew a whole pot in order to get 1 cup of hot coffee to start my day.

very quick to replace the item that was faulty. Thank you

I’m still waiting for the stream wand cleaning tool that customer service was going to send. It’s been a couple of weeks waiting.

My part arrived, a bit longer a wait than l expected but it’s here. My experience with the customer service person was very good. I also appreciated the response to my previous review. Thanks Breville. The espresso machine is great!!

The required part was replaced immediately.

The customer service agent was extremely helpful. I had a problem and she solved it very quickly and was extremely friendly. Would recommend this company all the time for their customer service plus the quality of their coffee makers.

The customer service agent (Noxy) was very pleasant and knowledgeable.

Even though, I’m very disappointment with this product as this is my 2nd time experiencing the exact same issue? I appreciate that Breville takes care of their valued customers (me).. my original Breville toaster oven (not this model) lasted over 10 years.

Agent was very knowledge of the piece that I need

The Breville service team was patient and helpful. Although we are dissapointed in the machine itself the team helped by listening and advising. When it became clear that most of the fixes would not work they were helpful in allowing me to exchange it. I never felt that I was not listened to.

Great service by Evelyn in guiding us on proper usage of the equipment and providing the replacement parts

The initial service was great, quickly diagnosing the issue and shipping out a replacement device.

However, follow-up support was lacking. Response times for chat sessions were long, with no feedback on how long it would take to start the chat. You'd just wait with a blank screen and need to ask ~ hello, Is anyone there?

The provided return QR code for free UPS shipping was invalid. When I contacted Breville for a new shipping code, they closed my case anyways. Now I need to open a new case or loose a $300 hold charge.