Breville Reviews 12,032

Called because I had a kettle that stopped working. The customer service agent was very effective, helpful and timely in getting the problem sorted.

Quick responses, and issue was resolved with a replacement unit sent out within 2 days of opening the case. Support provided by real people.

This is the sort of experience that keeps me coming back to Breville/Sage time after time.

I made the call regarding our defective microwave & a replacement came very quickly and I was able to return the first one in the box that the new one came in.

How he understood my needs and what I was looking for, very polite and respectful
Through, had a few laughs nice to have a connection with a stranger, customer service and solution 10/10

I was very impressed with the communication and how easy it was to have my toaster replaced. I really appreciated the prompt replies and efficient action.

The representative was very patient and understanding, she listened carefully and offered troubleshooting assistance.

Extremely helpful & pleasant. Solved our problem promptly.

Tumi was extremely helpful. I called with three different questions and she helped me efficiently with all of them. In addition she was super kind and friendly. Rather than waiting on hold for a long time, I appreciate that I was offered a call back.

Thank you to Lucky for their great customer service and helping to find a solution for our broken toaster.

From my first call everything was handled politely and help for uploading video came even before I needed to ask. All was helpful.

They replaced the espresso machine that was problematic from the day we purchased it.
They seem to stand behind their product.

Received assistance by telephone and video to correctly use the double wall container and the correct amount of coffee.

I was unhappy with the telephone service but the company provided my replacement part as a courtesy with no charge which I greatly appreciate

Super helpful and understanding,

The patient of the person I spoke with

Excellent customer service experience!

Lucky helped fix my issue and simply had the base of my kettle replaced free of charge. Kettle was turning on without any human input.

Great, Ihave no more to say,

I had to go through a lot of troubleshooting hoops regarding getting support for my Breville Milk Cafe. Eventually, they offered to give me a new model, which is great, but now I have to ship it back before I get the new one or pay a deposit. Both of these options put more burden on me for replacing a faulty product. I have other Breville products which thankfully have worked flawlessly, but I it will give me pause in purchasing another Breville product in the future.