BrightHR Canada Reviews 204

The HR support that I got from Alvira was excellent. She provided a prompt and excellent service. Although some of the features I was looking for was not an option in Bright HR, she provided me with some pointers.
My experience with HR Advice was also great. I did not have to wait a long time to get the advice that I needed. In the previous months, however, I find that I did not get prompt service with regards to document revisions. It took some time before I got back the document. I realize that it is not a 5 minute request, but a day or two should be fine, not longer than that.

I was unable to attend at the time specified but Alvira was able to help me out anyway. My thanks!

Alvira is top notch!
She helped resolve my technical problems and was very friendly. Patience and understanding is very key in customer service and she delivered on both accounts!

Fantastic experience thus far with BrightHR Canada. Our onboarding experience with Alvira has been seamless and she has made the process incredibly manageable and user friendly.

If this company had been around when I started back in 1999, it would have made my operation so much smoother. The pricing is reasonable and the service is outstanding. Now I can concentrate on growing my business without the worry . What a concept all the tools small business needs in one place. Bravo

Onboarding service was excellent! Our assistant took the time to explain many things in detail when questioned and was very knowledgeable about different applications to various business procedures. Look forward to using the service!

I had a very positive experience! My specialist took the time to navigate me through the process over the phone and showed me all of the most pertinent parts of the system. I did have a few questions which she was happy to answer in detail.

This is such an invaluable tool and the set up was simple and straight forward. The onboarding process with Alvira was great and only took about 15 minutes. She answered all my questions and made sure I knew the full features of the entire app. I look forward to using BrightHR for many years to come.

As I was using BrightHR for the first time and I was so confused that called BrightHR Customer Support several times.
Alvira helped me in every aspect and made me comfortable with this software.
Now also if I have any problem I just ask for her on phone and she is there to help me.

Thnaks Again.

Did the BrightHR onboarding with Alvira. I am a nervous system user. Alvira was cool calm and explained everything perfectly and simply to me. She has a great telephone disposition and put me to ease when I was getting flustered. 101% + +

I liked that I got to use the system myself. I wish they would give Alvira screen sharing or a video calling etc. It would have made the process a little easier. Nevertheless, Alvira was on top of things and guided me gently. Looking forward to implementing.

Thanks Alvira!

Natalie was wonderful to deal with. Prompt answers and let me know what was happening every step of the way!

Our company is just getting set up with Bright HR and I've had a number of questions as I go through the process. My experience with Natalie has been great through both email and telephone conversations...quick, efficient and friendly!

The support I received from Brian at Peninsula was amazing! He helped me through a difficult and stressful situation and brought it to a satisfactory conclusion. His professionalism and customer service has been excellent.

This morning I had my initial call with the BrightHR team and was very happy with the on-boarding process. Naomi walked me though how to use the platform and learned a lot in a very short time. I really appreciated that I had to do all the steps myself with guidance since it really speeds up the process of learning and helps me to feel comfortable with the new system.

Thank you so much!

This is my second review for Peninsula HR. This one is regarding my training with Natalie. Although not the designated trainor I was scheduled with, she was totally on point. She was confident and comfortable with all her answers. Any question my husband threw at this poor girl, she gave a precise and definitive answer. We were very pleased overall with the training session. Natalie was kind enough to follow up on how we were doing as well which I found reassuring. I find everyone to be very forthcoming and helpful. So thank you Natalie for job well done :)

The Bright HR program itself however, although, seems straightforward and easy to follow, I feel as though some tweaking would be useful for our company, as we don't necessarily fall into the "office scenario" but that's my opinion. Hopefully feedback will be heard and it'll be pristine!

Really a great experience because we have quite a number of part-time staff and by using the scheduler, we are able to find a way to make sure that every day of the week, we are covered.
It does take a little investment to figure it out, but now that everything is set up, it is just great. Thank you, Natalie, for your incredible patience.

Excellent customer service, Andrew was super helpful and knowledgeable.

The web platform itself could be a little more efficient with a few tweaks, however the response time for assistance is great!

As soon as I had my first conversation I felt the relief that things would get done right We are a Mom and Pop store so to have Hr company taking care of the legal aspects and guidance is priceless at a cost we can afford Thank you to all on the team
Noreen.

I would like to be able to show 11 stat holidays to our employees. Presently your system will only accept 9 stats and we have to set up the remaining 2 as Mandatory Leave. This is not good for us to tell the employees they have 11 stats and then to show 9 only. It is time consuming to have to explain to every employee why we told them 11, but only show 9, and that we gave them Mandatory Leave. This will also throw out our statistical information for the company. It would be greatly appreciated if the system would allow us to show the stat holidays as stat holiday.

I also don't like that vacation days are rounded to the nearest 1/2 day. That is not always the case. Employees may have 1.33 days and when they look at your system it shows they have 1.5 days.

We are just testing the system before releasing it to the employees and these are the 2 errors that I feel are important to be corrected.
Thank-you
Linda Kamphuis

Since posting this review BrightHR has reached out to me and are investigating the problems we have. They do seem to be concerned with the issues, and I am hopeful that the issues I am having will get corrected in the program. We have been adding in all our staff, and have grown from 25 employees to 75 employees in the past 3 months. We do intend to keep using the program and look forward to having it manage our time.

very helpful