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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional yet personable approach. Many people highlight the excellent customer service, noting quick response times and the ease of understanding complex information, which makes interactions pleasant and stress-free. The service provided is frequently described as efficient, practical, and a significant benefit to businesses, with many appreciating the clear guidance and support. However, some customers also noted issues with inconsistent advice from different HR representatives and felt that the services were not always as initially explained. A few people expressed dissatisfaction with long delays, generic advice, and a lack of follow-through, feeling that they were paying for access rather than hands-on assistance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives like Monica, Anupam, Khanh... See more

Service

Customers had positive experiences with service. Many reviewers highlighted good communication, value, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers highlight the clear,... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the quick replies and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anupam listen carefully to my request and went out of his way to find the best solution for our organization and our employee. He took the time to answer my other questions and helped me to fully und... See more

Rated 5 out of 5 stars

Tasha was so helpful to us in sharing her expertise and knowledge of Health and Safety issues. She is an excellent communicator and meets people where they are at. We're very appreciative that Tas... See more

Rated 5 out of 5 stars

Pene was great, very thorough and helpful and definitely supported me with the information I needed. Dealing with HR items/situations can create a lot of anxiety and she did a wonderful job re-assurin... See more

Rated 5 out of 5 stars

Doug is not only very knowledgable but also personable. He made both myself and the team recognize and understand that the subject of safety although such a high priority is also very manageable. This... See more


Company details

  1. Human Resource Consulting
  2. Occupational Safety and Health

About Peninsula Canada

Written by the company

We are a dedicated team of HR and health & safety experts, offering outsourced support to over 4,500 small to medium-sized business clients in Canada. Simply put, we are an alternative solution to an in-house human resources team – one that’s affordable, that is. At Peninsula, we provide comprehensive around-the-clock, 24/7 HR and health and safety support that’s custom-tailored to your business. Contact Us

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

519 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Anupam listen carefully to my request…

Anupam listen carefully to my request and went out of his way to find the best solution for our organization and our employee. He took the time to answer my other questions and helped me to fully understand a bit more about the agreements

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Great help from Anupam

I had the opportunity to work with Anupam. He is very supportive and helpful, often balancing the hard truth with compassion and understanding. I learn a lot when speaking with Anupam. He seems prioritize my concerns, taking them seriously.
Peninsula on a whole works well, but I often anticipate a response much quicker as promised, which causes me to then follow up with a phone call hours later. As an idea, they should summarize the content of the phone call and email it to you after.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

unresolved issue

I’m leaving this review in hopes of getting Peninsula’s attention. I recently got a marketing call from them even though I already have an open ticket to cancel our contract. After three calls over six weeks, no one has called me back about the issue I actually need resolved. We never needed legal services from them, and it feels like they are better at marketing than customer service. Be careful with this company.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Services not what was explained…

Services not what was explained initially. Having issues trying to cancel this agreement. No one is letting me talk to someone that can make a decision. So have been paying for nothing BE VERY CAREFUL - DON'T SIGN ANYTHING UNTIL YOU CAN SEE SERVICES IN DETAIL.

13 May 2025
Unprompted review

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