Banner for Safe Gas Plumbing & Electrics

Safe Gas Plumbing & Electrics Reviews 

727
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided from start to finish, highlighting the professionalism and efficiency of the work. Many also commend the staff for being knowledgeable, friendly, and courteous, making interactions pleasant and productive. Reviewers frequently note the remarkably quick response times, with engineers often arriving promptly to address issues. Furthermore, people appreciate the valuable advice offered by the engineers regarding heating systems and other problems. The work is often described as thorough and efficient, ensuring a complete and satisfactory resolution for various needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and friendly.... See more

Response time

Customers had positive experiences with response times, consistently reporting swift and prompt service for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from beginning to end of the job. Very easy to arrange an appointment via telephone. Mark visited to assess the problem we had with C/H boiler. He was able to quickly pinpoint the... See more

Company replied

Rated 5 out of 5 stars

Just had my first yearly service of my boiler. (which safe gas installed last year) The engineer was knowledgeable and extremely efficient. Really respect your home. He automatically took his shoes o... See more

Company replied

Rated 5 out of 5 stars

Had a new boiler installed by Safe Gas over a year ago and service was excellent. Have just had annual service done by them and again excellent service. I was given a 4 hour slot and engineer inform... See more

Company replied

Rated 5 out of 5 stars

We asked them to conduct an EICR, Gas survey and Plumbing survey for a property we were in the sales process for. The price seemed reasonable, it was only a few days until an engineer could visi... See more


Company details

  1. Gas engineer
  2. Air Conditioning Contractor
  3. Electrician
  4. Gas installation service
  5. Central Heating Service
  6. Plumber

Written by the company

We are Brighton & Hove's award-winning boiler installers, specialising in all aspects of heating, cooling, electrics & plumbing. Since starting the business 12 years ago we have strived to become the best in the area by providing an efficient, friendly and competitive service. As your local plumbers we are able to offer emergency same day plumbing repairs as well as routine plumbing maintenance. We cover Brighton, Hove, Haywards Heath, Worthing, Lewes and surrounding areas. At Safe Gas we are looking forward to a greener future. From hydrogen ready boilers to heat pumps we can advise on and install the perfect green heating solution for your home. As Worcester Bosch accredited installers with over 20 years experience, we are able to offer up to 12 years parts and labour warranty on every Worcester Bosch boiler we install. We also offer a wide variety of finance options with Novuna finance, including 0%. All of our engineers are trained to meet the highest industry standards and we pride ourselves on the excellent feedback we receive from happy customers every day.

Free Boiler Quotes

Same day quotes and emergency boiler installations

Same day quotes and emergency boiler installations
If you are without heating and hot water we aim to be with you the same day. Our site surveys are always free and we believe a home visit is the best way for our engineers to design a system that perfectly suits you and your lifestyle.

Contact info

4.9

Excellent

TrustScore 5 out of 5

727 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(727)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great response

Great response, an engineer (Sam) arrived within two hours and diagnosed the problem. Ordered the part and fitted it before the end of the day. Couldn’t ask for a better service.

2 January 2026
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We are delighted to hear that you were happy with our service, thank you for taking the time to leave us a review.

Rated 4 out of 5 stars

Safe Gas Boiler Service

Safe Gas contacted me a few weeks ago to remind me that my boiler service was due, and I replied immediately with a request for a possible date in early January, a year after the previous service. Shortly after my request I was sent a possible date and time. I contacted Safe Gas by telephone to confirm the date they had suggested, and I arranged payment.
The actual service took place as planned. The service engineer was very helpful, and answered some questions I had about the age of the boiler and possible next steps.
My reason for not giving 5 stars is that I received an auto-generated email from Safe Gas that seemed to negate the arrangements I had already made, so I telephoned them to check that all the arrangements were still in place.
I would like to suggest that Safe Gas make some small system changes that ensure that auto-generated emails are only sent out if the client has not responded to previous emails, which would not have been true in my case. This may not be possible, but it would be appreciated.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

As ever

As ever, timely, careful, efficient, competent and cheerful - what else can we ask for?!

16 December 2025
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you so much for your continued support over the past years — that really means a lot to us.

Rated 5 out of 5 stars

Excellent friendly service

We arranged for Safe Gas to come and carry out a service. Sam, the engineer, was very helpful. He found a problem with the boiler but came back and fixed it the following week. Saved us the cost of replacing the boiler and we will definitely use this company again.

3 December 2025
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We are delighted to hear that our engineer Sam was able to identify and solve the problem so promptly. Thank you for taking the time to leave us a wonderful review!

Rated 5 out of 5 stars

boiler service

reliable and in time scale given

11 November 2025
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your review and for choosing Safe Gas again for your boiler service!

Rated 5 out of 5 stars

Wonderful company

Wonderful company – office and installers all extremely polite and easy to deal with – highly recommend – very impressed with new boiler!

18 November 2025
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your fantastic review and for choosing Safe Gas again for your boiler install. We look forward to servicing your boiler in the near future!

Rated 5 out of 5 stars

Highly recommended

Really impressed by every aspect of our experience with Safe Gas. Amazingly prompt response to our boiler service request. Sam the engineer was polite, friendly, knowledgeable & efficient. In addition to doing a great job servicing our boiler, he was able to offer much constructive advice on other issues we've had with our heating system.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Grateful thanks to Safe Gas

Grateful thanks to Mark, George and Dan at Safe Gas Portland Road Hove for replacing my 22 year old Worcester boiler, which had never let me down, with a Worcester Bosch 8000+ boiler. The old boiler had come to the end of its long life and as winter approaches it was time to update. George and Dan worked quietly throughout the day and then Dan replaced two aged and inefficient radiators.
I highly recommend this company for their efficiency, professionalism, and friendly service.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service - new boiler professionally fitted at short notice by George and Sam, two extremely hardworking and courteous guys. Would highly recommend - and I am not easy to please.

Dr Jeff Amos

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. Safe Gas installed my boiler and service it every year. Always the best professional service. Highly recommend.

12 June 2025
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you so much for your continued support over the years — that really means a lot to us.

Rated 5 out of 5 stars

It is happy to leave a review in here…

It is happy to leave a review in here for Safe Gas. They helped me to install a Worcester boiler in last year. This year I have to renew the service as well. The technician came on time and was very friendly as well. They are so responsive as well. Highly recommended.

10 June 2025
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your fantastic review and for choosing Safe Gas again for your boiler service!

Rated 5 out of 5 stars

Gas Safe have just serviced my elderly boiler

Gas Safe have just serviced my Worcester boiler. It is the first time I have used them and I was really impressed and will definitely use them again. They were very efficient with arranging the appointment, arrived on time and Sam was polite, friendly and efficient.

28 May 2025
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We’re delighted to hear you’re happy with your new boiler installation. At Safe Gas, we take pride in delivering professional, efficient, and tidy boiler installations across Brighton and the surrounding areas. Our Gas Safe registered engineers work hard to ensure every new boiler is installed safely, correctly, and set up for maximum energy efficiency.

Rated 5 out of 5 stars

Professionally run company

I have always found this company very professional to deal with.Their office staff and engineers have a friendly and helpful manner. I would have no hesitation in highly recommending them.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, clear communication before hand, reasonable price. I've used them for years.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

A positive experience

Came on time to appointment and carried out my gas boiler service as required. Clean and tidy work. Operative ran through the simple process of topping up my water pressure after I had bled the air out of a radiator. All good.

1 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look