Excellent service from beginning to end of the job. Very easy to arrange an appointment via telephone. Mark visited to assess the problem we had with C/H boiler. He was able to quickly pinpoint the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Just had my first yearly service of my boiler. (which safe gas installed last year) The engineer was knowledgeable and extremely efficient. Really respect your home. He automatically took his shoes o... See more
Company replied
Had a new boiler installed by Safe Gas over a year ago and service was excellent. Have just had annual service done by them and again excellent service. I was given a 4 hour slot and engineer inform... See more
Company replied
We asked them to conduct an EICR, Gas survey and Plumbing survey for a property we were in the sales process for. The price seemed reasonable, it was only a few days until an engineer could visi... See more
Company details
- Gas engineer
- Air Conditioning Contractor
- Electrician
- Gas installation service
- Central Heating Service
- Plumber
Written by the company
We are Brighton & Hove's award-winning boiler installers, specialising in all aspects of heating, cooling, electrics & plumbing. Since starting the business 12 years ago we have strived to become the best in the area by providing an efficient, friendly and competitive service. As your local plumbers we are able to offer emergency same day plumbing repairs as well as routine plumbing maintenance. We cover Brighton, Hove, Haywards Heath, Worthing, Lewes and surrounding areas. At Safe Gas we are looking forward to a greener future. From hydrogen ready boilers to heat pumps we can advise on and install the perfect green heating solution for your home. As Worcester Bosch accredited installers with over 20 years experience, we are able to offer up to 12 years parts and labour warranty on every Worcester Bosch boiler we install. We also offer a wide variety of finance options with Novuna finance, including 0%. All of our engineers are trained to meet the highest industry standards and we pride ourselves on the excellent feedback we receive from happy customers every day.
Free Boiler Quotes
Same day quotes and emergency boiler installations
If you are without heating and hot water we aim to be with you the same day. Our site surveys are always free and we believe a home visit is the best way for our engineers to design a system that perfectly suits you and your lifestyle.
Contact info
180 Portland Road, BN3 5QN , Hove, United Kingdom
- 01273760065
- office@brightonplumbers.co.uk
- brightonplumbers.co.uk
4.9
Excellent
727 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy service, done to an excellent standard
My boiler failed just before Easter, and they were able to on a public holiday do a thorough assessment of my boiler. Unfortunately it was in need of replacement. Knowing that I had no hot water, they prioritised my job and within one working day the installation team were on site and completed a full conversion/replacement to combi boiler. The work was done well, it was done fast and the price was competitive. Absolute life savers, would recommend!
24 April 2025
Unprompted review
Exemplary
I am beginning to get tired of leaving reviews for Safe Gas Plumbing & Electrics - they have been looking after my gas/central heating in an exemplary manner for more than ten years, what more can I say. I am glad they have now added “Electrics” and shall call on them for this without hesitation should I need to
15 April 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you so much for your continued support over the past three years — that really means a lot to us.
We’re delighted to hear you’re consistently happy with your Worcester boiler service. At Safe Gas, we pride ourselves on delivering a professional and reliable service from the moment you book in, right through to completing the work. Keeping your Worcester boiler running safely and efficiently year after year is always our goal.
A 10/10 rating is fantastic to hear — thank you! We truly value loyal customers like you and look forward to continuing to look after your boiler servicing and heating needs in the years ahead.
Thanks again for choosing Safe Gas.
Exceptional Company
Have used this company for my Worcester boiler service for last 3 years and I would not change.
Excellent and professional from booking to work complete.
I would definitely rate 10/10.
9 April 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you so much for your continued support over the past three years — that really means a lot to us.
We’re delighted to hear you’re consistently happy with your Worcester boiler service. At Safe Gas, we pride ourselves on delivering a professional and reliable service from the moment you book in, right through to completing the work. Keeping your Worcester boiler running safely and efficiently year after year is always our goal.
A 10/10 rating is fantastic to hear — thank you! We truly value loyal customers like you and look forward to continuing to look after your boiler servicing and heating needs in the years ahead.
Thanks again for choosing Safe Gas.
Really good service assessing and…
Really good service assessing and replacing a boiler.
17 April 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you so much for your wonderful review!
We’re delighted to hear you’re happy with your new boiler installation. At Safe Gas, we take pride in delivering professional, efficient, and tidy boiler installations across Brighton and the surrounding areas. Our Gas Safe registered engineers work hard to ensure every new boiler is installed safely, correctly, and set up for maximum energy efficiency.
A new, energy-efficient boiler can make a huge difference to comfort and heating bills, so we’re really pleased we could help improve your home’s heating system.
If you ever need boiler servicing, boiler repairs, or any central heating or gas work in the future, the Safe Gas team is always here to help.
Thank you again for choosing Safe Gas!
Capping off a gas cooker
Mark carried out the work efficiently and professionally. Also he advised what I needed by way of new electrics in order to fit a new electric oven. A written quote for this work was received the next day which was again highly efficient. Would definitely use again.
David
1 April 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you for your great review!
We’re pleased to hear you were happy with the work Mark carried out. Safely capping off a gas cooker and making sure everything is left secure is always our priority, and we’re glad you found the service efficient and professional.
It’s also great to hear the advice regarding the new electrics for your electric oven was helpful. At Safe Gas, we always aim to give clear, honest guidance and provide prompt written quotes so our customers can make informed decisions.
We really appreciate your recommendation and look forward to helping again in the future with any gas work, boiler servicing, or heating and plumbing needs in Brighton and the surrounding areas
I've used Safe Gas quite a few times
I've used Safe Gas quite a few times: replacing/moving radiators, boiler service and repairs. They have always been easy to work with from booking in, upfront with costs and the engineers turn up when they say they will and the work gets done quickly. What's not to like?
17 March 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you so much for your continued support over the past three years — that really means a lot to us.
We’re delighted to hear you’re consistently happy with your Worcester boiler service. At Safe Gas, we pride ourselves on delivering a professional and reliable service from the moment you book in, right through to completing the work. Keeping your Worcester boiler running safely and efficiently year after year is always our goal.
A 10/10 rating is fantastic to hear — thank you! We truly value loyal customers like you and look forward to continuing to look after your boiler servicing and heating needs in the years ahead.
Thanks again for choosing Safe Gas.
My dealing with Safe Gas
My dealing with Safe Gas, and Hannah in particular, have been first class. Their help in trying to book a gas inspection appointment with my troublesome tenants has been very greatly appreciated. I have used Sage Gas for years and I am very happy with their service.
23 March 2025
Unprompted review
Excellent company …
Excellent service as always from dealing with both the office and Sam the engineer that came out to sort out the issue with our boiler. Would highly recommend this company and wouldn’t use anybody else.
4 March 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you for your great review!
We’re pleased to hear you were happy with the work Sam carried out. Making sure everything is left secure is always our priority, and we’re glad you found the service efficient and professional.
It’s also great to hear the advice regarding the new electrics for your electric oven was helpful. At Safe Gas, we always aim to give clear, honest guidance and provide prompt written quotes so our customers can make informed decisions.
We really appreciate your recommendation and look forward to helping again in the future with any gas work, boiler servicing, or heating and plumbing needs in Brighton and the surrounding areas
Worcester Boiler replacement
George and Mick did a first class job replacing my 10 year old Worcester boiler today....they were professional,very clean and tidy and finished on time.
Really happy with my new boiler...would never use any other company.
10 February 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you so much for your wonderful review!
We’re delighted to hear you’re happy with your new boiler installation. At Safe Gas, we take pride in delivering professional, efficient, and tidy boiler installations across Brighton and the surrounding areas. Our Gas Safe registered engineers work hard to ensure every new boiler is installed safely, correctly, and set up for maximum energy efficiency.
A new, energy-efficient boiler can make a huge difference to comfort and heating bills, so we’re really pleased we could help improve your home’s heating system.
If you ever need boiler servicing, boiler repairs, or any central heating or gas work in the future, the Safe Gas team is always here to help.
Thank you again for choosing Safe Gas!
Excellent service as always!
Had our boiler serviced once again with safe gas this week, excellent service as always:)
I would highly recommend!!
7 February 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you for your fantastic review and for choosing Safe Gas again for your boiler service!
We’re delighted to hear you were happy with the service. At Safe Gas, we specialise in professional boiler servicing, boiler repairs, and central heating maintenance across Brighton and the surrounding areas. Our Gas Safe registered engineers are committed to delivering reliable, efficient, and friendly service every time.
Regular boiler servicing is essential to keep your heating system running safely and efficiently, and we’re proud to be a trusted choice for homeowners looking for dependable gas engineers in Brighton.
We really appreciate your recommendation and your continued support. If you ever need help with your boiler, heating system, or any gas work, the Safe Gas team is always here to help.
Brilliant service
Brilliant service, a quote for a new boiler, accepted and fitted within a week, and the whole removal of old boiler and new on fitted in a day! Astonishing! Would highly recommend them.
3 February 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you for your fantastic review and for choosing Safe Gas again for your boiler service!
We’re delighted to hear you were happy with the service. At Safe Gas, we specialise in professional boiler servicing, boiler repairs, and central heating maintenance across Brighton and the surrounding areas. Our Gas Safe registered engineers are committed to delivering reliable, efficient, and friendly service every time.
Regular boiler servicing is essential to keep your heating system running safely and efficiently, and we’re proud to be a trusted choice for homeowners looking for dependable gas engineers in Brighton.
We really appreciate your recommendation and your continued support. If you ever need help with your boiler, heating system, or any gas work, the Safe Gas team is always here to help.
New combi boiler, radiator values and shower pump removal
I cannot recommend the Safe Gas team more. They came out the same day I contacted them to assess my ridiculously old and clunky boiler. Unsurprisingly it needed replacing, so the team installed a new combi boiler, removed the old hot water tank, removed the shower pump (as the new boiler would do that work instead) and replaced some of my super old radiator valves. I now have instant hot water and an efficient heating system! The engineers were speedy, polite, informative and tidy and the office staff were very friendly, prompt and organised. I had a little extra bit of plumbing that needed doing subsequent to this boiler job, and they were able to come out the following day to do that. If you're looking for a local plumber, these guys are amazing.
21 January 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you so much for this lovely review Lucy, we really appreciate it.
Effective Service Provider
Yet again, effective and well managed work delivered by Safe Gas Plumbing & Electrics. As a landlord I have now used them several times and have no hesitation in recommending this company.
5 February 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you so much for reviewing us.
Thank you Safe Gas Plumbing
A huge thank you to Mark and his team for sorting out our heating and hot water nightmare in such a quick and professional way. He identified the problems very quickly and offered ways forward. We now have everything working perfectly.
3 February 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you Julie
I have used Safe gas for several years…
I have used Safe gas for several years now, and I am always happy with their service. They are incredibly timely, always arriving on schedule, whether it's for servicing my boiler or handling emergency situations. Their professionalism and reliability make them my go-to choice for all plumbing needs. Highly recommended!
4 February 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you for your review, we really appreciate it
Boiler service
Great communication from the office regarding engineers arrival time.
Will continue to use this company to look after our heating system.
3 February 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you for the lovely review
Great company!!! Recommend it to anyone.
I have been using this company for the last 5 years with my boiler service and they were always helpful with all the issues that I had. The office and the engineers are very nice and polite. I definitely recommend the company. Thanks for all the great work.
3 January 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you for your review
Great service from start to finish
Great service from start to finish. Diagnose my boiler fault, fixed the very next day. Charming staff. Wouldn’t use anyone else
4 February 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
Thank you for your review
Shockingly poor service - Avoid
We contacted Safe Gas to inspect our Baxi combi-boiler as it was not pressurising correctly. Mark at Safe Gas advised that the problem was a broken fan, which we then paid to be replaced and installed. We were told at the time that the boiler was now fixed, appropriate tests had been made and it was now working correctly. However since this time the boiler has still not pressurised properly, recording low and high pressure error readings causing the system to shut down intermittently. This happened again on the day of our wedding, leaving my fiancee without hot water or heating on the morning before the ceremony. Upon calling Mark to explain the situation, he was arrogant and dismissive, seemingly unable to accept any responsibility for not diagnosing the fault correctly in the first place. His response was that it must have been some other issue with the boiler, so therefore not his problem- failing to realise that the original problem with the boiler had not been recitified. Safe Gas refused to correct the problem without charging us again for a call-out fee. In summary the service we have received from this company is appalling - they have zero accountability. We would advise anyone against using Safe Gas, the combination of poor technical diagnosis, zero aftercare and dreadful customer service has caused us considerable distress and inconvenience.
3 February 2025
Unprompted review
Reply from Safe Gas Plumbing & Electrics
This is not a true representation of what happen.
Mark the owner of the company attended a fault code E1 -60 which is faulty fan. The boiler can not possibly ignite without a working fan, this needed to be replaced.
The boiler electrical checks were then completed to confirm the constant fault code E1-60 was correct.
The fan was quoted and installed a few days later.
On completion of the fan being replaced and inline with Gas regulations 26.9 all relevant checks required to leave the boiler working were completed.
The working boiler was handed over to the client and the hot water reinstated for the lady who said she was living there.
You have stated that we have missed diagnosed the fault. If that was the case, surely you would have complained the next day as you would have had no heating or hot water. You didn't contact us at all over the Christmas period or the very cold spell we had in January.
2 months later after no complaints you call saying the boiler has a new fault code E1-19, which indicates low pressure but the boiler still works when you top it back up.
We offered to visit to diagnose the fault, which is chargeable as this is not connected to the fan repair we carried out. A fan does not cause the boiler to loose pressure.
The fan is working correctly and that’s the repair we completed.
Safe Gas are being blamed for something that is just not true.
To anyone reading this review, please ignore it and carry on reading the 670 10/10 reviews left by our genuine honest clients that have taken their time to review us. Thank you
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