Great experience with Brightside. I needed unoccupied home insurance and had struggled with finding the right cover for our circumstances. I spoke to Jamie who was excellent & found me just what I nee... See more
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Advisor very good, helpful and efficient. One problem was my insurance went up by over £100 because our car was damaged when parked in a car park by another driver when we weren't even in the car. No... See more
Company replied
Efficient and good on line communication. Uploading documents easy however whilst waiting for my NCB confirmation from my previous insurance company received too many emails reminding me to upload t... See more
Company replied
I had to renew my Policy and my old insurer wanted to add over £350 to my premium because I got a speeding fine (37 in a 30mph). When I got a quote from Brightside it came out over £400 cheaper than... See more
Company replied
Company details
Information provided by various external sources
Brightside is starting to change the face of insurance in the UK through products like Brightside car insurance. We have great people, unrivalled insurance expertise and innovative technology – and we’re backed by the biggest names in insurance. We really are a great choice for your insurance.
Contact info
BS35 4BL, Bristol
- 0333 414 9085
- brightsideinsurance.co.uk
4.3
Excellent
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Cancellation Rip Off
I cancelled my property insurance as I had sold my flat - I had used about four months of cover. I understood there would be a cancellation charge and wasn't really expecting a refund, but now I have to pay them extra as the value of the remaining policy is less than the £75.00 fee. How come I have to pay more for four months cover than twelve? I should just have kept quiet.
28 February 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Brightside Insurance
Hi Pawel
Thanks for taking the time to leave us a 5 star review! It's great to hear you're happy with the service provided. Thanks for insuring with Brightside.
Kind regards
Leanne
Query handlers answered all of my…
Query handlers answered all of my question and helped with my query amazingly fast and with no issues or confusion. They deserve a payrise for their swiftness and for how smooth and easy they made the whole process. Please see that this happens and that more are employed that can give this kind of customer service, as I'm extremely satisfied with this! Ciao ciao
28 February 2025
Unprompted review
Reply from Brightside Insurance
Hi Chuckie
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your kind words.
Leanne
Reply from Brightside Insurance
Hi Kevin
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
Nearly gave it a five
Nearly gave it a five, but I was having trouble re-setting my password due to the link not working.
22 February 2025
Reply from Brightside Insurance
Hi Deborah
Thanks for taking the time to leave us your review. We're sorry to hear you was having issues re-setting your password, if you still need help with this, please get in touch.
Kind regards
Leanne
James was amazing
James was amazing, really knew his stuff, really easy transaction thank you
14 February 2025
Unprompted review
Reply from Brightside Insurance
Hi Belinda
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by James. Thanks for your positive feedback.
Kind regards
Leanne
Awful insurance experience
You advised you were no longer able to cover vans, you then told me you couldnt cover me after 01/03/25 you refused to work with autoglass to repair my windscreen nor answer your phone to advise who you work with! and now your awful website will not let me log in or reset my password. I need to cancel the insurance and claim my refund and i am not able to do this. Absolutely shocking company would give zero if possible.
3 February 2025
Reply from Brightside Insurance
Good afternoon Mr Bain,
Thanks for taking the time to leave us your review. We're sorry to hear you're unhappy with the service provided. I have passed your details over to the relevant team who will be in touch.
Kind regards
Leanne
Cancelled my policy due to a NON fault…
Cancelled my policy due to a NON fault minor accident 2 years prior not been advised -this action has caused lots of issues since . All for an accident not our fault
2 November 2024
Reply from Brightside Insurance
Hi Andy
Thanks for taking the time to leave us your review. We're sorry to hear your policy was cancelled due an undisclosed claim. I have passed over your details to the relevant team who will be in touch.
Kind regards
Leanne
Clarified all relevant detail supported…
Clarified all relevant detail supported by email confirmation with a very polite and efficient telephone enquiries operative I purchased cover. However shortly before a European trip I received a phone call demanding another £50 based on incorrect assumptions . This was fiercely contested and eventually accepted by the caller. However a demand for £15 was substituted, for what I have no idea. However being more concerned about my EU cover I accepted the additional fee but it left me with grave concerns.
23 May 2024
Reply from Brightside Insurance
Hi David
Thanks for taking the time to leave us your review. We're sorry to hear about this. I can see you logged a complaint with us and a final response letter was sent to you. If you're unhappy with the response, you have the right to take the complaint to the financial ombudsman within 6 months of your complaint.
Kind regards
Leanne
The ease of taking out the insurance
The ease of taking out the insurance, with a realistic price for my needs , as a keen mountain biker , the van is safer and more secure for my belongings and brightside acknowledged this thank you
5 February 2025
Reply from Brightside Insurance
Hi Martyn
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
quick service and very helpful
1 February 2025
Unprompted review
Reply from Brightside Insurance
Hi Richard
Thanks for taking the time to leave us a 5 star review! We're pleased to hear we was able to help you with your query and you found the service quick and helpful.
Kind regards
Leanne
Good communication
Good communication, great service and easy to contact. Would recommend!
31 January 2025
Unprompted review
Reply from Brightside Insurance
Hi Alan
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service. Thanks for your positive feedback.
Kind regards
Leanne
They do the basics well.
31 January 2025
Unprompted review
Reply from Brightside Insurance
Hi Paul
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
CANCELLATION FEE RIP OFF.
My wife is named as second driver on our fully comprehensive car ins policy. Now my wife who is 63 years old and has been a nurse for over 40 years has left her job and is now unemployed. I rang Brightside to inform them of changes to my policy and one being the employement status of my wife. I was told my policy will either now have to be cancelled or my wife removed as a named driver because the insurance company used don't insure unemployed drivers. That in itself can be taken as fair but to be told I have to pay a cancellation fee of £149:15 to Brightside to cancel my policy is a disgrace. I have found insurance elsewhere.
30 January 2025
Unprompted review
Reply from Brightside Insurance
Hi Keith
Thanks for taking the time to leave us your review. We're sorry to hear the underwriters are unable to accept this change. We will call you to discuss your concerns further.
Kind regards
Leanne
Easy to use website
Easy to use website, and if you can't get the answer then the online chat support is quick and easy too.
29 January 2025
Unprompted review
Reply from Brightside Insurance
Hi
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.
Kind regards
Leanne
Reply from Brightside Insurance
Hi Nathan
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
Changing car
Changing car but needed new cover to start 12 noon not midnight. Sorted without fuss. Great service.
27 January 2025
Unprompted review
Reply from Brightside Insurance
Hi Steve
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service. Thanks for insuring with us.
Kind regards
Leanne
Helpful representative patient but…
Helpful representative patient but professional answered all my questions changing policy to another vehicle would recommend
24 January 2025
Unprompted review
Reply from Brightside Insurance
Hi Ken
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
Reply from Brightside Insurance
Hi Mel
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.
Kind regards
Leanne
Emma S was very helpful and efficient
14 January 2025
Unprompted review
Reply from Brightside Insurance
Hi Andy
Thank you for your 5 star review. It's great to hear Emma was able to help you with everything you needed. Thank you for insuring with us
Kind Regards
Sian
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