Bright Swimwear Reviews 

2,657
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and appealing designs of the products, noting their durability and excellent fit. Reviewers frequently highlight the exceptional customer service, describing staff as friendly, responsive, and genuinely helpful. However, some customers noted significant delays in order processing and shipping, with some experiencing long waits for their products. A few other people also felt that sizing often runs small, leading to items not fitting as expected, and expressed frustration with the strict no-refund policy. Additionally, some reviewers mentioned that customer service responses regarding these issues could be slow or unhelpful.

What people talk about most

Product

People report positive experiences with product, often praising the quality, vibrant colors, and flattering... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent material,... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing satisfaction and a desire... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This brand is amazing!! It was my first time ordering from them and I needed an exchange for bigger top sizes. I reached out through email explaining the situation and they responded quickly with the... See more

Rated 5 out of 5 stars

Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than tw... See more

Company replied

Rated 5 out of 5 stars

Customer service replied promptly when I reached out about an exchange. They sent me the new piece no questions asked and let me keep the current piece due to a change in their return policies! I... See more

Company replied

Rated 5 out of 5 stars

I was amazed at how quickly bright swimwear responded to me regarding my exchange. Not only did they respond so quickly but they replied during the weekend during peak hours. I was also given an excha... See more

Company replied


Company details

  1. Swimwear shop
  2. Clothing Shop

Written by the company

Bright has been spreading summer around the world since 2017 with its swimwear and bright, colorful, and summer-infused designs. With over 250,000 bikinis sold every year in over 100 countries, Bright has become synonymous with swimwear, cementing itself as a must-have for beach-goers and trendsetters a-like.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,657)

291 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

Ordered 2 bikinis in different styles from Bright swimwear. Delivery was quick. Unfortunately one of the styles (Sofie) was a little bit too skimpy (order a L for a 34D), and hence I emailed the team to request an exchange to a different style. Response within 48h to arrange for the replacement swimsuit to be delivered, and also to reduce the carbon footprint they said that I didn’t need to return the set that I wasn’t keen on. An excellent experience. Would buy again. Please note I ordered directly from Bright Swimwear’s website and not via a 3rd party.

The bikinis however were beautiful, with the designs accurately representing what was on the website and the quality good. I used the sizing chart for the bottoms which was accurate, I’m usually a size 28 waist jeans and ordered the Large. The are slightly cheeky (Melody) bottoms but adjustable. For the melody top i sized up to XL for coverage after ready the reviews which was perfect.

29 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Marie-Julie,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Def Recommend!

I am obsessed with all of the swimsuits I have gotten from this brand! They are super flattering and I always get compliments. Also the swimsuits came in the mail pretty fast!

27 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Trista,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Customer service is exceptional

Customer service is exceptional. The quality and value of the swimwear is so good! Thank you to Anna for helping me out with my request!

20 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Nadia,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Amazing Customer Service

I love the swimsuits, delivery is fast, and customer service is amazing. I needed to exchange my top for a bigger size and they just took care of it for me and had the bigger one delivered and let me keep the other.

24 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Isabella,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

The most amazing swimwear brand

The most amazing swimwear brand. Their bikinis are super cute, comfy and high-quality. The price is also incredible and their customer service is unmatched! I asked for a size exchange and they replied and dispatched the new item the same day! I will only buy my bikinis from here now!

24 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Sarah,

We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 1 out of 5 stars

A company that doesn’t not accept full…

A company that doesn’t not accept full refunds and only does exchanges and store credit, is a company that has major red flags and had to deal with many refunds in the past and refuses to better themselves and their product. First, their sizing is WAY off, not close to being accurate at all. Second, the quality of their suits are downright shameful SHEIN has better quality. Everything is super thin and flimsy and nowhere on their website does it say that all of their suits are single lined. All they can offer is store credit, and frankly, I have no need for store credit as I do not want to purchase another product from this company.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Brand!

The quality of the swimsuits are amazing and the customer service is always helpful and accomodating.

23 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Dani,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Prompt and friendly customer service.

Prompt and friendly customer service.

22 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Young,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Great customer service and cute bikini!

The bikini I received is great quality and super cute! I did have to exchange the bottoms though they didn’t have the size I needed; the customer service however is so great and streamline. I really appreciate the generosity and intentionality with the way they handled my exchange request!

21 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Keke,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Very kind and helpful

Very kind and helpful. Would definitely recommend!

22 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Connie,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Easy Exchanges!

The Bright Swimwear team made my exchange process extremely smooth. I love these bathing suits and adding a good customer service team takes it another level!

22 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Carlie,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Customer service

Customer service and assistance with exchange was very helpful, they responded quickly and went above and beyond helping me choose a something that was better suited for my daughter. Love the suits and appreciate the company and all they did to make our order perfect.

21 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Carley,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

The ship time was super quick

The ship time was super quick. And when I needed to do an exchange they told me to keep my first item. They are out here really doing their best to take care of their customers.

20 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Emily,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Love the quality in swimsuits, great staff!!

I bought a couple of bikinis from Bright Swimwear. I love the fabric, color and design but felt a little dissapointed because tops didn't fit well (they run small), so I reached customer service staff to get help and was surprised by their response I got from them. They definitely made it easy for me. I feel happy and satisfied with my purchase and the experience with Bright Swimwear I would buy again for sure now that I know my size in this brand.

20 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Carolina,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with bright swimwear. I had an exchange and the process was seamless and easy! Customer service was exceptional.

20 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Sarah,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Great customer service

After requesting an exchange, they let me keep the extra swim bottom! Customer service was great

17 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Miya,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Great customer service!

They helped me so quickly with my exchange and were so kind!

16 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Jasmine,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Very cute pieces and very helpful…

Very cute pieces and very helpful service team!

27 March 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Evelyn,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I had placed an order online and a couple of bikini bottoms but when they came they were too small! So I reached out via email and Bright Swimwear kindly responded and accommodated my request for a new size and sent them to me no issues! Love this site! Will order from them again! (:

14 April 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Saibelle,

Thank you for taking the time to share your kind review. We truly appreciate your continued support. Our team is always here and happy to help! Just reach out to us again if you ever need any assistance with your orders.

Elsa x

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