BringFido Reviews 415

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The customer service representative did the best thing for us. We chose the hotel we wanted and then she called them directly to make sure a room was available. Great decision because we were told upo... See more

Company replied

Rated 5 out of 5 stars

I used BringFido to find a hotel to stay in with my dog over Christmas and it was perfect, exactly what I needed from a service like this. Excellent. Sadly on the last day of my trip, tragedy... See more

Company replied

Rated 5 out of 5 stars

I've been using BringFido for 11 years for every trip I take. I never had a problem until two weeks ago. My reserved room was downgraded at a Red Roof hotel (which gets a 1 star from me). It was not a... See more

Company replied

Rated 5 out of 5 stars

Bring Fido is the first place we go to book a hotel when we are traveling with our dogs. We've never been disappointed with the service and the Pet insurance gives us peace of mind in case our high e... See more

Company replied

Company details

  1. Media company

Written by the company

Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach? BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

415 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Experience made the difference

The customer service representative did the best thing for us. We chose the hotel we wanted and then she called them directly to make sure a room was available. Great decision because we were told upon checkin that it was the LAST room. Her experience was crucial to us having a smooth hotel stay.

7 May 2026
Unprompted review
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Reply from BringFido

That's what we're here for! Thank you for trusting us with your travel plans, and for sharing your experience.

Rated 5 out of 5 stars

Above and Beyond Customer Service

I used BringFido to find a hotel to stay in with my dog over Christmas and it was perfect, exactly what I needed from a service like this. Excellent.

Sadly on the last day of my trip, tragedy hit and sadly my dog didn't make the journey back home with me.

Their system automatically sends you follow up emails asking you to review your experience, so I finally replied and shared with them what happened so that I might be removed from their mailing list. Someone named Kathy responded with kind condolences.

Then a week or two later, an incredibly beautiful wind chime came in the mail from them with a lovely letter from Kathy and the BringFido crew. It was so above and beyond, it makes me tear up to write about it.

This company is great and the people who work there are wonderful humans.

30 April 2026
Unprompted review
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Reply from BringFido

We are so deeply sorry for your loss. We hope your heart is healing. Thank you for sharing your story.

Rated 5 out of 5 stars

The customer service was amazing

The customer service was amazing. When I had changes to my itinerary, a real person got on the phone and they handled it. What a concept! I'm going to use them for all my travel.

26 April 2026
Unprompted review
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Reply from BringFido

We're so glad you found us! Thank you for your kind review.

Rated 5 out of 5 stars

The app helped us find places to stay

The app helped us find places to stay with our pets easily and it also helped us save money. Booking our stays was super simple and easy. Will use there app again on our next trip.

17 April 2026
Unprompted review
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Reply from BringFido

Thank you so much for your kind review!

Rated 5 out of 5 stars

Love this app

Love this app. It’s user friendly, and up to date. Saves time as all hotels/destinations are dog friendly

We snow bird for 5 months and I use this app every trip !😀

16 April 2026
Unprompted review
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Reply from BringFido

We're so glad you found us! Thank you for the kind review.

Rated 5 out of 5 stars

My dog loves this app

I depend on the app all the time while traveling!!!

24 March 2026
Unprompted review
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Reply from BringFido

We're so glad you found us! Thank you for your review.

Rated 5 out of 5 stars

We were having a hard time finding a…

We were having a hard time finding a hotel to accommodate our Newfoundland, so it was a great peace of mind to find a clean and comfy hotel to accommodate us on a long road trip!

4 March 2026
Unprompted review
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Reply from BringFido

We're so glad that we were able to help! Thank you for your review!

Rated 5 out of 5 stars

Everyone has been excellent

The reps I have spoken to have all been super helpful with any updates/changes & last minute accommodations!

21 February 2026
Unprompted review
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Reply from BringFido

Thank you so much for your kind review!

Rated 5 out of 5 stars

Great service for traveling with our dog

Great site to hear from pet owners about their vacations and stays - I would not travel with our dog before checking out reviews on this site for our trip. Thanks for the great job!!

9 February 2026
Unprompted review
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Reply from BringFido

Thank you for trusting us with your vacation plans!

Rated 5 out of 5 stars

Love this app

Love this app. We traveled across country with our BIG goldendoddle. The app was extremely useful for finding lodging in every state we visited. On line reservations and reviews were very convenient. Would definitely recommend this app for everyone that travels with a pet

12 January 2026
Unprompted review
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Reply from BringFido

Thank you so much for sharing your experience!

Rated 4 out of 5 stars

Customer service have been excellent

Customer service has been very helpful in sorting out a problem with a hotel which charged us for not staying with them because they no longer accepted dogs, but did not inform BringFido. Have used BF before and always excellent.

7 January 2026
Unprompted review
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Reply from BringFido

Thank you for sharing your experience. We appreciate your kind words and for allowing us to help resolve a frustrating situation with the hotel.

Rated 5 out of 5 stars

The most impressive thing was the…cleanliness of my room and property

The most impressive thing was the cleanliness of the room and hotel. I asked for soft pillows when I made the reservation and they were there! The bathroom and sleeping room was exceptionally clean! I travel often, not with my animals usually, but regardless, the cleaniless was some of the best of have experienced, including the five star luxury hotels! BringFido made the reservation process seamless. I will definitely use BringFido in the future!

3 January 2026
Unprompted review
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Reply from BringFido

Thank you so much for sharing your experience booking with BringFido! We look forward to helping on your next trip!

Rated 5 out of 5 stars

Bring Fido was an AMAZING resource for…

Bring Fido was an AMAZING resource for our cross-country trip over the holidays. So thankful for this as it helped us find lots of pet friendly hotels, restaurants, and dog parks.

22 December 2025
Unprompted review
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Reply from BringFido

We're so thrilled to hear that! Thank you for sharing your experience.

Rated 5 out of 5 stars

Came through when the hotel didn't

I've been using BringFido for 11 years for every trip I take. I never had a problem until two weeks ago. My reserved room was downgraded at a Red Roof hotel (which gets a 1 star from me). It was not a good experience. On returning home, I wrote BringFido, who immediately looked into my complaint. Within a week I had a large partial-refund and an apology.

6 December 2025
Unprompted review
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Reply from BringFido

Thank you for sharing your experience. We're so sorry that the hotel was a disappointment, but we appreciate the opportunity to help make it right for you.

Rated 5 out of 5 stars

Excellent Customer Service!

My husband, son and I were traveling back to Oregon from Southern California, with two dogs. We stopped for a bite to eat after driving for about 7 hours, and decided to make it to Chico for the night. I started looking on Bring Fido and found a place that looked suitable. Since it was for the night-of, I pushed the button to call. I thought I was calling the hotel directly, but an agent for Fido answered. Unfortunately, I can't recall her name. She was very pleasant and contacted the hotel to confirm availability and processed the reservation for me while I was on the phone. It was VERY refreshing to speak with someone who was cheerful, helpful and seemed like she truly enjoyed her job, unlike other third party sites who seem like you are interrupting them when you call for assistance. I will definitely use Bring Fido again!

29 November 2025
Unprompted review
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Reply from BringFido

We're thrilled you found us! Thanks so much for sharing your experience, and we look forward to your next call.

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