BringFido Reviews 415

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The customer service representative did the best thing for us. We chose the hotel we wanted and then she called them directly to make sure a room was available. Great decision because we were told upo... See more

Company replied

Rated 5 out of 5 stars

I used BringFido to find a hotel to stay in with my dog over Christmas and it was perfect, exactly what I needed from a service like this. Excellent. Sadly on the last day of my trip, tragedy... See more

Company replied

Rated 5 out of 5 stars

I've been using BringFido for 11 years for every trip I take. I never had a problem until two weeks ago. My reserved room was downgraded at a Red Roof hotel (which gets a 1 star from me). It was not a... See more

Company replied

Rated 5 out of 5 stars

Bring Fido is the first place we go to book a hotel when we are traveling with our dogs. We've never been disappointed with the service and the Pet insurance gives us peace of mind in case our high e... See more

Company replied

Company details

  1. Media company

Written by the company

Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach? BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

415 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Must Have Took for Road Trips

Used this app extensively for booking hotels and finding amenities during a 4 day cross country road trip that had us going through 5 different states. No issues with any of the bookings and found some great dog parks as well

23 July 2025
Unprompted review
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Reply from BringFido

Wonderful! We're so glad you found us!

Rated 5 out of 5 stars

Kudos For Your Support

I just want to send out my sincere thanks to the team at BringFido. I coordinated lodging through their website for a LaQuinta Inn in Las Vegas. Of course, it looked great in the pics but when we arrived, the accommodations were fair at best. There was people hair in the bed from the previous guest, (assumed) the pool was closed for use and the breakfast kitchen was represented by a "B" rating by the Dept of Health. They helped to try to negotiate a refund but unfortunately the hotel only settled for not charging us for the day not used. They helped us find a much better location to stay which was perfect!

10 July 2025
Unprompted review
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Reply from BringFido

We're always at your service and glad to negotiate the best possible outcome. Thank you for sharing your experience!

Rated 5 out of 5 stars

I inadvertently clicked what I thought…

I inadvertently clicked what I thought was to look at pricing but ended up making a reservation I did not want. I called Bring Fido and the gentleman on the line promised to take care of which he did. Will use you again. Thank you!

Blake

18 July 2025
Unprompted review
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Reply from BringFido

Glad to help! Thank you for your review.

Rated 1 out of 5 stars

A blatant AI or Fake review is posted…

A blatant AI or Fake review is posted on this site.
I have never spoke with the person and it beyond
malicious. All I could do is respond. Bring Fido
will not remove it and the same posted on Yelp.
They should not be in business. No respect for
a business and all the hard work put into a business.

25 May 2025
Unprompted review
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Reply from BringFido

We're sorry you received a negative review. We know how upsetting that can feel when you work so hard for your customers. It's disheartening. We were unable to uncover anything that indicated this was AI or a bot, and our policy remains that we do not remove negative reviews for active businesses. The best course of action is to post a response to that review so that site visitors can see how you handled that person's complaint.
Here’s the direct link again to your review section: https://www.bringfido.com/resource/7444/review/.

Rated 5 out of 5 stars

Love Bringfido.com!

Love Bringfido.com!
I always use them when I need to find a place to stay with our dog.
Very convenient and reliable.

6 July 2025
Unprompted review
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Reply from BringFido

We're always happy to help! Thank you for your review!

Rated 5 out of 5 stars

Fantastic App for pet owners

We took a road trip last year for the first time, with our dog, and again this year. We drove from Illinois to Oregon. Bring Fido made traveling incredibly easy. We decided when we wanted to stop driving for the day, found a hotel and also where to have dinner. It’s great, and customer reviews are incredibly helpful. Makes traveling with your pet so much easier and enjoyable.

16 June 2025
Unprompted review
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Reply from BringFido

Thank you so much for taking the time to share your experience with using BringFido for your travels!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Friendly, knowledgeable, respectful.
Helped me with reservation two nights in a row. No one was at the desk of the motel and I had paid online. Customer service person got ahold of someone to let me in and get a key. Very much appreciated as I wasn’t feeling well and didn’t want to hassle with trying to cxl and get a refund.

2 July 2025
Unprompted review
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Reply from BringFido

Thank you for your kind words. We're very happy to be of service.

Rated 5 out of 5 stars

Great Service and App!

We used BringFido to book hotels for a cross country trip. The interface was great and recommendations from other pet parents were very helpful. The app is really excellent, too, with our stays easy to find and clear links to mapping apps. Very satisfied!

2 July 2025
Unprompted review
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Reply from BringFido

Thank you so much for your kind review!

Rated 5 out of 5 stars

BringFido is the best dog friendly resource!

BringFido is always my 1st choice when looking for dog friendly places! Whenever we go camping or travel somewhere new, I go to BringFido for the best dog friendly places around. I enjoy the layout of the website and easy navigation, links and photos.

30 June 2025
Unprompted review
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Reply from BringFido

This makes our day to hear! Thank you so much for sharing such a kind review. We're thrilled to be of service.

Rated 5 out of 5 stars

Great Place to Go and take Fido!

Our waitress was very friendly and sweet. She was good to our dog, and she made sure we had all we needed like paper towels and sauces, etc. Will definitely go back!

12 June 2025
Unprompted review
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Reply from BringFido

Thank you so much for sharing your review of a restaurant you found through BringFido! Please post this on the restaurant's page so that others can benefit from your experience. We're thrilled to have helped you find this gem! https://www.bringfido.com/user/reviews/post/

Rated 5 out of 5 stars

Extremely helpful staff

I had a delay in my trip and faced losing my non-refundable night's entire charge. I called BringFido the night before my scheduled arrival and they worked with the hotel to move my reservation to the next night with no fee. It was beyond great service and I am very grateful.

15 June 2025
Unprompted review
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Reply from BringFido

We're always happy to be of service. Thank you so much for sharing your experience!

Rated 5 out of 5 stars

Go to source for finding a place that will take my big dog

I have a large German Shepherd. This is a great resource to find hotels and restaurants where I can go with my big guy. I've needed to call to make a same day reservation and the service was great! Very nice interaction!

11 June 2025
Unprompted review
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Reply from BringFido

We love to help! Thank you so much for sharing your experience.

Rated 5 out of 5 stars

Traveling with 3 small dogs can be…

Traveling with 3 small dogs can be difficult. The BringFido personnel were very helpful. They saved us on pet fees and were able to get the 2 dog maximum waived or found us a hotel that would allow 3 dogs in one room,thus saving us money. We used them 3 days straight on our trip to Idaho from Texas. I will definitely use them again.

11 June 2025
Unprompted review
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Reply from BringFido

We're so glad you found us! Thank you for sharing your experience.

Rated 5 out of 5 stars

Helpful

They do their best to show dog-friendly places, although the inventory is still very US-heavy. We booked a hotel and the hotel had stopped accepting dogs. The BF team got back to us within 12 hours to help us change or get a refund (they don’t control the changes in hotel pet policy). So far, a good experience.

28 May 2025
Unprompted review
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Reply from BringFido

We're so glad you found us! We are constantly updating our inventory, and yes, we also have an entire team dedicated to double checking reservations to ensure all information is still accurate. We want the travel experience with your pet to be fun and stress free.

Rated 5 out of 5 stars

BringFido is a Great Respurce. Check it out

BringFido is a fantastic resource for dog owners who want to travel with four legged family members.

Reviews I read on their site helped us to identify truly dog friendly restaurants and a hotel for a recent family vacation.

BringFido is a resource we now trust.

9 May 2025
Unprompted review
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Reply from BringFido

Thank you for your kind words and for trusting us!

Rated 5 out of 5 stars

Dog approved

Jared was extremely helpful and made the process so easy. I always use the app when traveling to simplify my experience.

11 May 2025
Unprompted review
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Reply from BringFido

Thank you for your kind words. We'll be sure Jared sees your note!

Rated 5 out of 5 stars

Bring Fido saved the day

We used Bring Fido to book hotels for our trip from Ecuador back to the US. We had some issues with paperwork and had to stay in Ecuador for another week. Bring Fido helped us cancel our reservations in Washington DC with no penalty, and helped is find an AirBnB for our extended stay in Ecuador. Most hotels would have charged us the $1000 for the hotel in Washington, but Brooklyn at Bring Fido called the hotel for us and asked them to refund our money. Thank you Brooklyn and Bring Fido for helping us through a trying situation.

16 April 2025
Unprompted review
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Reply from BringFido

I'll make sure Brooklyn sees your kind note. We're so pleased we could be of service. Thank you for choosing BringFido!

Rated 2 out of 5 stars

The company was fine very good response…

The company was fine very good response to my issues.
The hotel however was not.

18 April 2025
Unprompted review
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Reply from BringFido

We're so sorry to hear that you had a negative experience with a hotel. Please leave your thoughts on their page on our website, if you don't mind, so that other travelers can benefit from your insight.

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