BringFido Reviews 415

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The customer service representative did the best thing for us. We chose the hotel we wanted and then she called them directly to make sure a room was available. Great decision because we were told upo... See more

Company replied

Rated 5 out of 5 stars

I used BringFido to find a hotel to stay in with my dog over Christmas and it was perfect, exactly what I needed from a service like this. Excellent. Sadly on the last day of my trip, tragedy... See more

Company replied

Rated 5 out of 5 stars

I've been using BringFido for 11 years for every trip I take. I never had a problem until two weeks ago. My reserved room was downgraded at a Red Roof hotel (which gets a 1 star from me). It was not a... See more

Company replied

Rated 5 out of 5 stars

Bring Fido is the first place we go to book a hotel when we are traveling with our dogs. We've never been disappointed with the service and the Pet insurance gives us peace of mind in case our high e... See more

Company replied

Company details

  1. Media company

Written by the company

Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach? BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

415 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We used the BringFido website to find a…Hotel that would take 2 dogs

We used the BringFido website to find a hotel we could stay at overnight with our 2 dogs to split a long road trip into 2 days. Their website was very easy to use and I was able to read the reviews to choose the best option for us. Booking through BringFido guarantees that we will have a room that allows dogs which is a life saver since if you book yourself the hotel won’t promise to have one available for you. We were able to find an amazing hotel and knew exactly what to expect and what was expected of us. Booking through BringFido made our trip so much less stressful and we will use it for our bookings from now on.

30 August 2023
Unprompted review
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Reply from BringFido

Thank you so much for sharing your experience. We look forward to helping you on your next trip!!

Rated 5 out of 5 stars

Very clean

Very clean. Staff was pleasant and helpful.

31 August 2023
Unprompted review
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Reply from BringFido

Thank you for sharing your experience with a hotel you booked through BringFido! Please don't hesitate to leave your thoughts on the hotel's page on our website as well!

Rated 5 out of 5 stars

TOP NOTCH

TOP NOTCH! 🐶🐶🐶🐶🐶

BringFido is our go to every time. Whether we are searching for a restaurant, store, hotel or cabin, we depend on BringFido. I do not know what we would do without them.

1 September 2023
Unprompted review
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Reply from BringFido

This makes our whole week, Wendy! Thank you so much for your kind words!

Rated 5 out of 5 stars

I'd stay here again!

Friendly staff, stylish facility, very comfortable room, convenient to restaurants, stores.

27 August 2023
Unprompted review
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Reply from BringFido

Thank you for sharing your experience with a property you booked using BringFido.

Rated 5 out of 5 stars

Love this website

Love this website.
I’ve booked on Expedia before “pet friendly” rooms only to find that’s not the case.
BringFido makes it easy & I love knowing that the reviews are from dog lovers who understand pet owner needs. Removes the stress from traveling/road trips.

27 August 2023
Unprompted review
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Reply from BringFido

Thank you! We're so happy to help.

Rated 5 out of 5 stars

Love this app.!

Took a 19 day trip through 18 states and 2 countries. We used the Fido app to locate hotels and pet friendly restaurants on the fly. This app made our trip so much easier and the customer service was fantastic even when we ran into a small issue with one hotel. Fido made sure the problem was taken care of. Love this app.!

24 August 2023
Unprompted review
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Reply from BringFido

You've made our day!! Thank you so much for sharing your experience. We are excited to help you on your next adventure.

Rated 5 out of 5 stars

Other users post frequently

Other users post frequently, so that you really get a better feel for which trails work well with dogs (and which do not)

23 August 2023
Unprompted review
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Reply from BringFido

Thanks so much for sharing your experience!

Rated 5 out of 5 stars

BringFido provided great backend support

BringFido helped provide hidden confirmation numbers for our MGM Hotel reservation - which requires the stupid MGM Rewards app to checkin and get your digital key (nice concept MGM but poor execution; MGM staff were completely unable to help or figure this out.) BringFido also helped find another pet friendly hotel when we wanted to extend our stay near Yosemite.

15 August 2023
Unprompted review
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Reply from BringFido

We're always happy to be of service! Thank you for sharing your experience.

Rated 1 out of 5 stars

I would advise to NEVER book a hotel…

I would advise to NEVER book a hotel reservation through them. They sent the reservation through to the hotel but not the money, so I was charged by both the hotel and BF. BF refuses to refund, insisting it is the hotel’s responsibility since the hotel, when receiving no money through BF, had me pay for the room. The hotel figures they were paid only once which is all they need and are not refunding the money.

8 August 2023
Unprompted review
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Reply from BringFido

We're so sorry that you are having this experience, Jennifer. We know that you are frustrated and don't blame you one bit. We need to be very clear here, though, that BringFido does not ever receive nor hold funds; we simply process them through to the hotel, and then our job of verifying pet friendliness is initiated. Our partnerships allow us to offer the lowest rates possible, so if a hotel then charges you again, they are double charging for something they've already collected.

Because BringFido does not have, and never did have those funds, our role is to then leverage our influence to try and obtain a refund when a guest has been wrongfully charged. Although it's unusual within the hundreds of reservations we process a week, a hotel's mishandling of guest reservations does happen, and we do everything in our power to advocate for things to be righted. We have not given up and will continue to communicate with you as we work to resolve this on your behalf. Again, we truly regret this has happened to you and hope to see a positive outcome soon.

Rated 1 out of 5 stars

Terrible customer service

I made a reservation for me and my dog through here to have a surgical procedure done for her at specialty vet. It was a nonrefundable reservation. The vet called and can't take her that day and needs to reschedule. I called the hotel directly to ask if I could just move reservation to new date, to which they said yes, they'd be happy to do that, but I needed to go through Bringfido.

It's been a mess with them. They say they've reached out to hotel to confirm what I said, but they said they sent an email and that is all. Hotel says they didn't receive email, and basically, I can't get the reservation changed. I'm wishing I'd just booked directly with the hotel now.

13 August 2023
Unprompted review
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Reply from BringFido

Hi Leslie, in looking into your case, I see that it took us 5 days from the day that you called us about a date change until the day we notified you of your refund. We would very much like to have seen things happen more quickly for you, however, please know that we never stopped working on your behalf during that time. What was missing was an update to you later last week so we're very sorry to not have reached back out until we had a definitive answer yesterday.

What is communicated to a guest by a hotel front desk agent is sometimes not indicative of what their corporate proccesses involve and it's our job to manage all those steps behind the scenes. Your promised refund is being processed, so we hope that you will give us another opportunity to assist you, and very much hope that your pup's procedure goes smoothly.

Rated 5 out of 5 stars

BringFido makes trip planning simpler

I planned my whole trip through BringFido for my dog's 11th birthday as he is retiring from working dog status this year as well. Every stop or stay was strictly pet-friendly options. The website was easy to navigate, the reviews were spot on!

5 August 2023
Unprompted review
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Reply from BringFido

Happy Birthday and Retirement to your pup! We're so happy to be a part of his celebration. Thank you for your review.

Rated 5 out of 5 stars

BringFido is the ultimate dog-friendly resource

BringFido is the ultimate dog-friendly travel resource with recommendations for dog-friendly venues to recommendations on dog-friendly out-of-the-way venues as lighthouses, tours, and other unexpected dog-friendly experiences. Do yourself a favor and look up BringFido now!

6 August 2023
Unprompted review
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Reply from BringFido

Yes! We appreciate your review! Thanks very much.

Rated 5 out of 5 stars

BringFido is the way to go!

Provided needed information to make informed decisions for traveling spouse!

30 July 2023
Unprompted review
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Reply from BringFido

Thank you so much for your review!

Rated 1 out of 5 stars

Refuses to Correct False Information

TL;DR: Have tried to correct multiple listings several times and while they initially said they would do so, they never did. The information on the listings is INCORRECT and they do nothing to fix it.

We are the local health department and we require establishments that are dog-friendly to meet certain requirements. BringFido has listed many food service establishments in our jurisdiction that are NOT legally permitted to allow dogs. We emailed BringFido to ask them to only list the establishments that are legally allowed and provided them with that list.

Initially, Jessica (Lead Category Manager), replied and said they needed a list of the businesses that were NOT allowed and they would get them removed. So we went through BringFido and collected the literally DOZENS of sites erroneously listed and sent them to Jessica. Then... nothing. We emailed for a status update 3 more times over a one-year period and have never received another reply. And all the incorrect listings STILL remain.

8 August 2022
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Reply from BringFido

We are not able to makes changes to business information when the what is found on our site is accurate and the changes requested are also not made by the business itself. We appreciate you reaching out but the concern you have with the business is not pertaining to the accuracy of the info, and therefore it cannot be altered unless requested by the business itself.

Rated 5 out of 5 stars

Bring Fido gives you options

We use Bring Fido when traveling to find places to eat with our puppy. This time was no exception and we found an ideal lunch spot!

31 July 2023
Unprompted review
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Reply from BringFido

Wonderful! Thank you so much for sharing your experience.

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