BringFido Reviews 415

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The customer service representative did the best thing for us. We chose the hotel we wanted and then she called them directly to make sure a room was available. Great decision because we were told upo... See more

Company replied

Rated 5 out of 5 stars

I used BringFido to find a hotel to stay in with my dog over Christmas and it was perfect, exactly what I needed from a service like this. Excellent. Sadly on the last day of my trip, tragedy... See more

Company replied

Rated 5 out of 5 stars

I've been using BringFido for 11 years for every trip I take. I never had a problem until two weeks ago. My reserved room was downgraded at a Red Roof hotel (which gets a 1 star from me). It was not a... See more

Company replied

Rated 5 out of 5 stars

Bring Fido is the first place we go to book a hotel when we are traveling with our dogs. We've never been disappointed with the service and the Pet insurance gives us peace of mind in case our high e... See more

Company replied

Company details

  1. Media company

Written by the company

Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach? BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

415 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Used bringfido on our two weeks trip…

Used bringfido on our two weeks trip from Florida to upstate New York. All the info was spot on and invaluable for our fur baby and her humans. Thank you 🙏

13 September 2024
Unprompted review
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Reply from BringFido

That's great to hear! Thank you for sharing your experience with BringFido!

Rated 5 out of 5 stars

BringFido made it simple to find…

BringFido made it simple to find accommodations where we needed them, and each stay was stress free. This is the place to go when you want your pets to be with you.

11 September 2024
Unprompted review
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Reply from BringFido

We're so glad you found us! Thank you for your review.

Rated 5 out of 5 stars

Great if you’re traveling with a dog

We used bringfido. Many times while traveling across the country with our dog. We found stopovers and restaurants and hotels that were pet friendly. We even found a vet in an emergency situation.

1 September 2024
Unprompted review
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Reply from BringFido

Thank you for your kind review! Hope that everything turned out okay after that scary emergency vet visit.

Rated 5 out of 5 stars

Bring Fido is a gem

The information found on Bring Fido is 99% accurate. We rely on this site often and regularly.

30 August 2024
Unprompted review
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Reply from BringFido

Thank you so much for your kind review. We have a fantastic team dedicated to updating our site and app with the latest and greatest every day.

Rated 5 out of 5 stars

Helpful

Bring Fido has helped us find dog friendly restaurants, cafés and making a decision about airlines. Nice website to check if you travel a lot with your pet.

7 August 2024
Unprompted review
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Reply from BringFido

Thank you so much for sharing your experience with BringFido!

Rated 1 out of 5 stars

No refund for 3 months!

Despite assurances that they'd refund an incorrect booking, they haven't refunded after 3 months and almost 20 emails. I used Bring Fido to book 3 hotels during a May 2024 trip. 2 were fine, but the third booked for the wrong date (I booked that day, en route, and only ever entered that day's date. The Bring Fido system must have changed the date, and I was booking on my phone, so didn't see.). When I arrived, the hotel's assistant manager allowed me to cancel my incorrect date and book for that night. The next day, I confirmed with the manager that they had not charged me for the incorrect date, would not in the future, and it was canceled. But Bring Fido STILL has not refunded my money, despite almost 20 emails back and forth. Kathi Quinn, the escalations manager I'm emailing, says the La Quinta manager hasn't responded to Bring Fido's request for documentation that La Quinta won't seek my canceled night's fee. SINCE MAY. She also suggested that I call La Quinta, which I did try, but also have never gotten through.

28 May 2024
Unprompted review
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Reply from BringFido

We're very sorry there has not been an easier path to a refund for your reservation. It was booked as non-refundable on May 28th, and hotels do have the right to stand by their policy, even when a guest books in error and there is plenty of time to rebook the room. BringFido must follow a hotel's cancellation policy. We're often successful in obtaining refunds, but it's entirely up to the hotel to decide whether they are willing to flex their cancellation policy. Multiple senior agents have worked on your case since May, advocating for your funds to be returned by the hotel. We're sorry it was not a better outcome.

Rated 5 out of 5 stars

Always Great!

Making reservations was a breeze. Love that they have all info correct on their website so there aren't any surprises when you get to the place you're staying.

20 July 2024
Unprompted review
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Reply from BringFido

Thank you for your review!

Rated 1 out of 5 stars

REQUEST FOR PRIVACY:

REQUEST FOR PRIVACY:
You are advertising CLOSED DOWN Campbell's Boarding House without permission or consent.
Kindly remove our Listings from your Platform to avoid escalation.
Please refer POPIA Act

18 July 2024
Unprompted review
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Reply from BringFido

Both inactive listings for Campbell's Boarding House and Campbell's Boarding House Unit 2 have been removed from our searchable directory.

Rated 5 out of 5 stars

I've been using BringFido for years to…

I've been using BringFido for years to book rooms and have never had a problem. They also list services and activities in the area you are traveling to.

17 July 2024
Unprompted review
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Reply from BringFido

Thank you for being a part of BringFido all these years!

Rated 1 out of 5 stars

The first time I used their service I…

The first time I used their service I booked over the phone and it went very well. The second time, I booked online for a Motel 6 reservation for two rooms. I show up and Motel 6 has only received one rooms' worth of reservations. They called bringfido, spent 20 minutes on the phone with them, and the result was that some person had manually entered my reservation from their app into the Motel 6 system, in which they both screwed up the number of rooms as well as the spelling of my name. I did get refunded by bringfido.com a few days later but I will NEVER use this service again due to the fact that they are using 3rd party underpaid labor to manually transfer data from one database to another. Better to just contact motels/hotels directly if you want solid pet-friendly service.

EDITED TO UPDATE: The response from bringfido is total lies. I paid bringfido for two rooms. They sent a single room’s reservation to Motel 6. I had to pay Motel 6 in person for the second room that bringfido failed to send over thus necessitating the refund request. Additionally bringfido listed my first name completely wrong. I had to correct that at the counter at Motel 6.

14 June 2024
Unprompted review
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Reply from BringFido

We're very sorry to hear you had a frustrating experience. In digging into your reservation details, there is no indication that one of our agents booked this on your behalf, and the name is entirely correct at all stages that we at BringFido have a part in. It's not clear where there was a problem at the hotel since 2 rooms were reserved for you, and the second was refunded per your request. We would very much welcome an opportunity to show you a better experience and deeply regret any problems you encountered.

Rated 5 out of 5 stars

Perfect

We have a golden retriever who rides well and travels with us everywhere. In the past we have had to find a place and make reservations ahead. This takes away the options to spend extra time at an interesting place or stop early because of getting tired. Just put in our location when we decided to stop, several options came up.

18 June 2024
Unprompted review
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Reply from BringFido

We're so glad you found us! Thank you for your review!

Rated 5 out of 5 stars

Bring Fido is There for You

I had booked ahead to a less than desirable hotel and then afterwards read a scathing review after I had booked and paid for my stay. I was able to contact Bring Fido immediately and speak to someone directly because they provide a phone number for that purpose. Although everyone is warned when using the site that all bookings are non refundable, when I explained my predicament the staff member taking care of me said he would advance my complaint and advocate for a refund. Within an hour they sent me an email letting me know my money had been refunded. I always book through Bring Fido but was unaware until this experience that they offered such personalized service. WELL DONE!!!

8 June 2024
Unprompted review
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Reply from BringFido

Thank you so much for sharing your experience and choosing BringFido!

Rated 5 out of 5 stars

What a truly helpful site!

BringFido made it so easy to find accommodations that accept a pitbull. We had many choices - many of which we wouldn't have thought would be "pet friendly". And I love that the prices were shown. What a huge help!

13 June 2024
Unprompted review
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Reply from BringFido

We're so glad you found us! Thank you for sharing your review.

Rated 5 out of 5 stars

Wish we'd have known about this web…

Wish we'd have known about this web site for the last 8 years. What a great thing to say where your going with pet and they tell you great places that allow your pet to stay with you! All worked smoothly and as promised.

12 June 2024
Unprompted review
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Reply from BringFido

Well, we're glad you found us now! Welcome to the BringFido family and thank you for taking the time to share your experience.

Rated 5 out of 5 stars

1st time using the app

1st time using the app. What a great experience. It was very easy to navigate. Rooms were reviewed. Comments we're left. Traveled the entire East Coast from Maine to Florida and back. Only 1 hotel was a disappointment and was reviewed as such. Reservations were all made and confirmed. No issues.

7 June 2024
Unprompted review
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Reply from BringFido

Thank you so much for sharing your experience! We look forward to the next opportunity to be of service.

Rated 5 out of 5 stars

Great app

Great app. Found a place that I would never have known about. Reservation was seamless.

11 June 2024
Unprompted review
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Reply from BringFido

We're so glad you found us! Thank you for your review.

Rated 5 out of 5 stars

Great place to stay

Great staff very friendly. Bed comfortable. Very welcoming to our dogs. Lot's of space not a small room.
Close to Lambeau field.
You could walk there.

29 May 2024
Unprompted review
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Reply from BringFido

Thank you for sharing your experience with a hotel you booked through BringFido! Please feel free to also leave these thoughts on the property's page on our website so that other travelers can benefit from your first hand knowledge. https://www.bringfido.com/user/reviews/post

Rated 5 out of 5 stars

Bring Fido really does care!

I have used Bring Fido for years and appreciate locking in dog rooms without hassle. But today, they went above and beyond the call of duty. One of my dogs is near end of life, and I am hesitant to travel today. Julie, of Bring Fido, who had already sent me an email vowing to reimburse dog fees at a hotel, as the hotel had just raised them, came to the rescue! She was able to cancel both hotel stays day of travel without cost to me. I can't thank the Bring Fido team enough for actually caring about their customers. 5 stars is not enough!

29 May 2024
Unprompted review
BringFido logo

Reply from BringFido

I'll be sure Julie sees your message, Russ! Thank you so much for sharing your experience. We are here for you anytime.

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