BringFido Reviews 415

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The customer service representative did the best thing for us. We chose the hotel we wanted and then she called them directly to make sure a room was available. Great decision because we were told upo... See more

Company replied

Rated 5 out of 5 stars

I used BringFido to find a hotel to stay in with my dog over Christmas and it was perfect, exactly what I needed from a service like this. Excellent. Sadly on the last day of my trip, tragedy... See more

Company replied

Rated 5 out of 5 stars

I've been using BringFido for 11 years for every trip I take. I never had a problem until two weeks ago. My reserved room was downgraded at a Red Roof hotel (which gets a 1 star from me). It was not a... See more

Company replied

Rated 5 out of 5 stars

Bring Fido is the first place we go to book a hotel when we are traveling with our dogs. We've never been disappointed with the service and the Pet insurance gives us peace of mind in case our high e... See more

Company replied

Company details

  1. Media company

Written by the company

Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach? BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

415 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Experience

BringFido booked our stay and we had no worries about getting a pet friendly room .Check in was a breeze everything was ready at time of check in.

19 December 2023
Unprompted review
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Reply from BringFido

Thank you for sharing your experience!

Rated 5 out of 5 stars

Kato loved our stay at the Kimptom…

Kato loved our stay at the Kimptom Brice in Savannah

13 December 2023
Unprompted review
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Reply from BringFido

Fantastic! Thank you for sharing your experience with a hotel booked through BringFido. We'd love it if you would share your review on their hotel page on our site for other travelers to see as well!

Rated 5 out of 5 stars

I have used this service several times…

I have used this service several times in the last two years driving back and forth between Chicago area and Southeast Missouri with 2-3 little doggies, and have never been disappointed! On my last trip in early December 2023, I stayed at the hotel for four days while loading up a 20' UHaul with personal items still in storage after a move out of IL. Booking through the Bring Fido app saved me almost $100 for the four days from what another "best price" booking service quoted! Bring Fido staff are always there to help when needed!

5 December 2023
Unprompted review
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Reply from BringFido

We're so happy to be of service. Thank you very much for your kind review!

Rated 3 out of 5 stars

Be Aware of a Problem When Booking

BringFido is an excellent resource for finding places to stay. But traveler beware! This is a 3rd party booking site and, so far, the hotels I have book have not been given my pet information. The first few times we arrived they had no idea we were traveling with dogs and had to change our room to a ground floor. The last time we booked through BringFido, I called the hotel after booking to check and, again, they didn't know about our pets. Always call the hotel and make sure they know you are traveling with dogs!!!

26 November 2023
Unprompted review
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Reply from BringFido

Thank you for your feedback, Anne. This sounds quite out of the ordinary. For reservations made at least the day before check in, our dedicated team of specialists verify directly with the hotel that the guest (and their pet) will be accommodated as per the reservation details and the hotel is made aware of the incoming pet at that time. But even in the case of same-day reservations, the pets are noted on the reservation details so that the hotel is aware and can make any necessary accommodations at the time of check-in. We're so sorry that you did not have that experience. If you would like to provide further details about specific hotels that we can look into, please do not hesitate to reach out to us at help@bringfido.com.

Rated 5 out of 5 stars

Helpful articles & useful search feature

The articles they send are helpful and may entice a trip to a friendly place you never thought about before. The site is well organized and you can narrow your search to a particular location to discover a new eatery, activity, or place to stay that is dog friendly.

30 November 2023
Unprompted review
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Reply from BringFido

Thank you for your fantastic review!

Rated 5 out of 5 stars

Awesome resource for pet lovers everywhere!

BringFido is an awesome resource for those of us who love our pets like family. We want to bring our dog everywhere when we do need to travel, and BringFido helps find hotels, restaurants, dog parks, etc. wherever we go. Keep it up!

23 November 2023
Unprompted review
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Reply from BringFido

Thank you!

Rated 5 out of 5 stars

Highly recommend

All of our reservations (we are traveling through 8 states) have been exceptional and first floor. This makes it extremely easy with two dogs for potty time, walk time and outdoor time. Highly recommend using BringFido to all pet owners traveling.

22 November 2023
Unprompted review
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Reply from BringFido

Thank you for your review! We're happy to ensure you receive the room type you need for you and your pups!

Rated 5 out of 5 stars

We had a great experience

We had a great experience, house was clean and well stocked. Pool and hot tub were a plus.... We would stay here again.

13 November 2023
Unprompted review
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Reply from BringFido

Thanks for reviewing a property you booked using BringFido! We encourage you to also leave a review on that property's page on our website so that other travelers might benefit from hearing about your experience there!

Rated 1 out of 5 stars

Ate at Aweful Authors in Kitty Hawk

Ate at Aweful Authors in Kitty Hawk, NC. Walked in with the dog (20 lb Schnoodle) who had been in the car for 7 hour drive…he was excited and was jumping up and down and the manager told us we couldn’t eat there with the dog. After BEGGING her to let us and explaining he would settle down she finally agreed after giving us explicit instructions about his behavior. Our dog was great and we ordered a hamburger patty for him…was told I couldn’t feed him inside so I went outside to feed him…not dog friendly in my opinion. The waitress and food were great! Manager named Karen could have been a whole lot nicer.

16 November 2023
Unprompted review
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Reply from BringFido

Thanks for reviewing a restaurant you found using BringFido! It is actually quite common that even at the most dog friendly restaurants, dogs are required to be seated with their owners outside on a patio or porch. They rarely get to be inside, unfortunately. But we would definitely encourage you to also leave a review on this restaurant's page on our website so that other travelers might benefit from hearing about your experience there!

Rated 5 out of 5 stars

Loved Bring Fido Website

Loved Bring Fido Website. To be honest I had never heard about this site until I was trying to find a Cabin where I could bring my dog. All the other sites I went on either said they were closed for the season or were sold out. Then I found this site after googling places I could bring my pet with. I will definitely be using this site to help me with future reservations!! Thank you! We had an easy reservation experience and a GREAT time!

11 November 2023
Unprompted review
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Reply from BringFido

We love it! So glad you found us! Thank you for your review.

Rated 2 out of 5 stars

Price very deceptive.

Price very deceptive.
Love the concept of searching for places that are pet friendly. We booked a weekend away, first trip away for our family for a very long time. Great location, accommodation and host.
What we found mortifying was the US charge on our credit card rather than an AU charge that we were expecting.
We have re-stepped through the booking process and at no time during the initial search does it state US$, (and why would it when searching on the Australian site), it sneakily puts this on where you confirm your details. Quite deceptive as it shows the AU price right up until you confirm details and submit your request.
Our two nights away ended up costing us not far off double of what we expected, not what we could really afford, or we would never have booked.
Please make the currency clear, right from the start.
Jennie

4 November 2023
Unprompted review
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Reply from BringFido

We're very sorry you had such a negative experience and apologize for the confusion. We do not currently have an Australian site, though we plan to offer that in the future. You are able to adjust the currency at the bottom of our website and that will carry through the purchase process. If you do not manually make this change to your country's currency, the default USD will be displayed and is what will be charged, along with the expected exchange rate. We can certainly look into making this a little more clear and appreciate your feedback.

Rated 5 out of 5 stars

Bring Fido~ helped me on a pinch many…

Bring Fido~ helped me on a pinch many times!

The staff was helpful and cheerful, and helped me navigate the system of traveling with a dog.

Put your mind at ease, have Bring Fido help you out. Relieve stress, hand the stress to them

4 November 2023
Unprompted review
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Reply from BringFido

That's exactly what we're here for! Thank you so much for trusting us. We are very happy to be of service.

Rated 5 out of 5 stars

I only use this website when traveling with my 2 dogs!

I love this website. Lots of current reviews and information on pet walking areas, etc. It also gives you the extra charges for pets, size and number of pets allowed, so you do not get to the hotel and it is sooooo expensive..Information is very accurate and I only use this site when traveling

29 October 2023
Unprompted review
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Reply from BringFido

Thank you so much for your review!! We're thrilled to be of service to you and your two pups!

Rated 5 out of 5 stars

BringFido rocks!

BringFido is our first stop when planning trips. The first time we booked hotels on the site, a pet concierge phoned us to let us know that one of the hotels we chose had changed their pet policy and no longer allowed dogs. She found an alternate location for us. If we hadn't used BringFido, we wouldn't have known until it was too late. The information they provide on pet-friendly restaurants and activities is helpful and reliable. BringFido is an invaluable resource for people who care about their pets.

5 November 2023
Unprompted review
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Reply from BringFido

You are the reason we do what we do! Thank you so much for your helpful and kind review!

Rated 1 out of 5 stars

Unreliable information

Positive things: concept is good. Provide information about hotel pricing when travelling with dogs. One start for that.

Negative things:
1. Information about extra fees is unreliable (at least in Spain). I tried to use service 2 times. BringFido web site says "No extra fees" for dogs. Hotel says extra fee (20€ , 35€) must be paid. Information in BringFido seems to be outdated. According to hotel persons, during the Covid (3 years ago), there was no extra fee but it is not valid anymore. Improvment: please check and update information in BringFido frequently.
2. Pet Friendly Quarantee does not work. When I select booking date and select "Book now", service says "reservations are ALWAYS backed by our Pet Friendly Guarantee". Anyhow I had to pay extra 20€ in hotel. When contacting BringFido customer service they told me Pet Friendly Guarantee is NOT ALWAYS valid but only if reservation is done one day before. Improvment: Web say should say "reservations MAY be backed up by our Pet Friendly Guarantee" or even better, application should check the current date and reservation date and inform user if Guarantee is valid or NOT.
3. Making reservation using mobile phone application and credit card does not work. I tried 3 different credit cards and systems informs "unavailable SCA". Same mobile phone and credit card works fine with other booking system (e.g. booking.com, hotels.com, etc). Improvement: fix the security/SCA bug of your application

29 October 2023
Unprompted review
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Reply from BringFido

We truly appreciate your feedback and are glad you found us, even if it was not the experience we aim for at BringFido. While we make hundreds of updates to the policies of properties on our site every week, it is possible that a hotel changes something and it's too recent for us to have picked up on it yet. Covid policies stayed in place for a long time and some properties still haven't made any changes there. We welcome guest communication about any updates they discover since they are there in person and we are not (https://www.bringfido.com/lodging/post/). However, this is exactly why we require a guest speak with us first if it’s a same day reservation so that we can verify all of this information ahead of time.

So, that is correct that we can offer our pet friendly guarantee only if we've been given enough time to verify the reservation details ourselves, and that is 24 hours. We work tirelessly to communicate with hotels about every single reservation made on our site prior to the evening of the stay, specifically to ensure guests do not run into any surprises at check in. With a reservation made for that very evening, we simply don't have enough time to make that connection with the hotel, particularly with an international hotel, as we are US based. That is stated in our pet friendly guarantee clearly for that reason. We hope you can understand why that’s necessary.

Using a credit card on any of our platforms does work. However, we do not currently support credit cards that require SCA (secure customer authentication). This is only found in some EU-issued cards and we do have a plan to work towards that capability in the future, but right now, we cannot support that method of payment. Guests most commonly use a different credit card and everything goes through, but it sounds as though all of your cards have that SCA requirement, so we regret that you ran into that issue.

We hope that clarifies things a bit, and we hope that you’ll give BringFido another opportunity to help you in your travels!


Rated 5 out of 5 stars

The hotel was perfect- easy access both…

The hotel was perfect- easy access both for us & to take our sweet beagle out for her business- The accommodations were perfect- small room, but nice kitchen & the lighting especially in the bathroom area was perfect.

16 October 2023
Unprompted review
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Reply from BringFido

Thank you for sharing your experience booking a hotel with BringFido!

Rated 5 out of 5 stars

Bring Fido does it Again!

Bring Fido did not disappoint, Our stay at the Baymont Inn in Harrisburg, PA was great. I should emphasize that the grassy areas to walk your pet are very large and there are several - more than we have ever seen before. Reasonable pet fee of $20 for two dogs. The rooms are large and well accommodated - very quiet hotel and good complimentary breakfast.

21 October 2023
Unprompted review
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Reply from BringFido

Thank you so much for sharing your experience using BringFido to find a great hotel!

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