Wants to install a new doorbell camera with my current brinks system. First I tried to chat which did not work for me because once I started talking to a real person here she got short with me on the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The technician to help me was very polite, seem very knowledgeable and was very helpful and the reason I called. He looked into my system as far as the how long the video stay online and I can’t remem... See more
Company replied
The representative was very personable and very helpful. He tried all avenues at his disposal to solve my problem. I wish all representatives are as helpful as him. he asked me about me and my well-be... See more
Company replied
Christian was an absolute legend w problem solving. He was cool, calm and collected and walked me through resetting my cameras after we changed internet providers. I was literally on day 3 of no sleep... See more
Company replied
Company details
- Security equipment
- Home Furniture Shop
- Security service
- Security System Installer
- Security system supplier
About Brinks Home™
Written by the company
Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.
A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.
Free Quote
On-the-Go
Whether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.
Learn More
Contact info
1501 Lyndon B Johnson Fwy, Suite 700, 75234, Dallas, United States
- 469.391.4024
- brinkshome.com
3.7
Average
8K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and helpful rep.
2 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Pedro. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Kevin. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Gulam. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Helpful and courteous
The tec pro i spoke with was so helpful, he told me every step he was doing, he was so nice and understanding. We need more like him. I hope i get him again next time.
2 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Patricia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Tracey was patient
Tracey was patient, kind, and attentive. She was able to help resolve my issue
2 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, L Perkins. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Christian was an absolute legend w…
Christian was an absolute legend w problem solving. He was cool, calm and collected and walked me through resetting my cameras after we changed internet providers. I was literally on day 3 of no sleep and trying to set up cameras to no avail. I should’ve called sooner.
1 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Amber. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Ray was professional and efficient
Ray was professional and efficient, answered all my concerns, thank you Ray.
2 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Kevin. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
We were able to find out why things had…
We were able to find out why things had changed on our account and get it corrected. Both Leopard and Jodi were friendly and helpful.
2 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Ken. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
shipping cost
I like the service, but I don't like that I had to pay for shipping on sensors that were not working properly after a few months. However, the CSR was very nice when trying to explain even when we agreed to disagree.
16 June 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Selina. We recognize the S&H charges are applied to all orders may not be ideal. We are pleased to hear you like the service! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
customer service rep was very kind and…
customer service rep was very kind and patient. She fixed my problem within a few minutes. Great job. Give her a raise.
2 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Jim. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Kind, Helpful and knowledgeable
The customer service rep was kind and helpful from the moment she answered the phone, I appreciated how personable she was. She took care of my concern immediately and made sure I was satisfied.
2 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Christine. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Held hostage for all new equipment
As a homeowner who had Brinks at two previous homes I decided to cancel my service when moving a third time rather than pay $850 required for all new equipment when mine was working fine. Not much use for ransome tactics so I went with different home security company.
26 June 2025
Unprompted review
Reply from Brinks Home™
Hello Mary, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Discuss service
Great service!! Representative was absolutely phenomenal!! Wish she was a mutant. Give her a raise and a vacay!!!!!
1 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Darlene. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
My representative was very courteous…
My representative was very courteous and informative. He kept me informed about all that was going on.
1 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Lisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Smooth install of door sensor
Michael, representative, was knowledgeable, capable and willing to help with my door sensor installation
He was very polite and respected. The job was completed with one call, safely and correctly
1 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Willetta. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I have been without internet service…
I have been without internet service for over a week now, my internet service crashed and my modem was damaged because of that too. So they finally fixed everything and gave me a new modem and a new password. So my technician today was able to walk me through fixing my doorbell and key pad for my alarm system. We had to reset everything and enter the new name and password for my modem. The young lady I worked with was very knowledgeable, professional, and very patient with me. I mess up a few times inputting the code into the key pad, but we finally got it all working and I am so happy now.
1 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Barbara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Norma. We are pleased to hear about your positive experience! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great Security Co
I have been with Brinks over ten years and quite pleased with the service provided. A very pleasant and professional exchange with their representative resulted in my renewal extension. My concerns with a device was addressed to my complete satisfaction. I am delighted and highly recommend Brinks for your security needs.
1 July 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Edward. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Charles. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.