Britannia Rescue Reviews 559

Excellent service from start to finish from the initial phone call to the recovery. Highly recommended.

Britannia Rescue very thorough and a friendly service

Total rubbish! Joined, via Go Compare, three days ago. They took my payment, on Credit Card, but I have not received anything by email. Just called, and waited in their annoying 'hold' queue on the phone for over 20 minutes to speak to someone! Only to (25 minutes later) be put through to someone who could not find my application! I an now, as I type, on hold - again! He has said he will speak to a colleague, which, of course, is a lie, as he is 'working from home', as they all seem to be at LV. Yes, Liverpool & Victoria own this shambles! So, he has just got back (now 30 minutes on the phone) and can't find me at all! I told him LV took £22 on March 24th, from my John Lewis Credit Card, and he suggested it may be pending! I have raised a complaint, and amazingly he said, ''What is your email address, is it.....'', to which I said, ''Yes, how do you know it, if there isn't an application?'' So, he then said an application had been begun! Total madness! Their system allowed me to complete the application, they took my money, and then their system failed! I could have gone on thinking I had cover, gone out in my car, driven, broken down, and then could have been stuck, maybe on a motorway, going through this nonsense; stranded, without cover, because THEIR system is a failure! Do not believe the fake AI ratings this company gets; AI also known as Artificial Idiocy, only amalgamates or collates ratings, and comes up with total, and utter nonsense, which is usually driven by solicited reviews by a company! I am now going to pay a little extra and use either Green Flag or a reputable, experienced, and more thorough company, NOT LV and its failed Britannia Rescue!

I've the full cover and so far is worth every penny.
My wife had car breakdown twice in the last month (not very lucky I know), the Police left her at 7pm in full winter in a Petrol station full of lorry drivers and with a strip club next door, too much hassle to drive half mile more and leave her in a safer place.
She had RAC, they turned up after 6 hours and refused to help her leaving her in a vulnerable situation in a cold winter night (car couldn't switch on, phone was low battery and services closed)
I called Britannia, in 90 minutes they arrived (I reached her too on the meantime).
Different people from Britannia kept calling her every 15 minutes to make sure she was safe.
The care and attitude of Britannia staff does not have price

Broke down unexpectedly today. Was recovered at peak time within an hour and 15 minutes. So much better than the terrible scammers RAC

Kind, calm, professional, quick recovery would recommend.

Speed of response.Knowledge and efficiency of agent.Pleasant and personable attitude.

Both the customer service agent and the breakdown agent were very pleasant and were very helpful

Everyone should take out a policy with them.
They are very reassuring and extremely efficient

Great service - attended within 20 minutes . Great work on repair from. Agent

A breakdown is never good, but Brittania Rescue made it easy to report, got help to me quickly and while not able to get me going at the roadside got me home quickly and recovered me to a garage once I'd arranged it.

Called on Sunday night as my car wouldn't start (dead battery) advisor suggested I call my insurance company on Monday morning to resolve this issue which I respectfully declined as I was stranded eventually agreed to send someone out...problem sorted many thanks to cvs24 who got my car started

Local garage passed on to, super fast response, again efficient and polite and mechanic who responded, professional, polite, cheerful and helpful.
Overall 5 star service all-round

An excellent service. Flat tyre from going over a pot hole, help arrived 25 mins after doing the online form. A very grateful customer of over 30 years!

good communication about when coming even though if took a bit longer than had hoped. excellent driver

Quick response to my breakdown call. The Technician was quick to diagnose the problem

Rescued with check in and reassurance throughout, staff were cherry and polite, all five passengers and car were treated with respect and safely returned home. Highly recommend

A fantastic experience with Britannia. From the moment I made the call to the helpful lady to when my car was collected it was a very easy process.