Britannia Rose Reviews 2,473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including curtains, blinds, and fabrics, noting their beautiful craftsmanship and robust nature. The ordering process is frequently highlighted as easy and efficient, with many appreciating the helpful website navigation and guidance for precise orders. Reviewers also commend the fast and efficient delivery service, with items arriving well-packaged and often without creases, ready to be hung. The overall service is described as excellent, with many expressing satisfaction and a strong intent to reorder from the company. However, some customers experienced issues with orders, such as a minor problem with a curtain pole or a broken blind bracket, which the company promptly resolved. A few other people also felt that delivery took longer than anticipated, or that ordered fabric samples did not arrive or were for discontinued items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent craftsmanship and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick and prompt delivery... See more

Service

People report positive experiences with service, with many reviewers describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered blinds, curtains and a curtain pole from Britannia Rose. We were extremely happy with all of them. The curtains and blinds were well made and the measurements were correct. There was a mi... See more

Rated 5 out of 5 stars

Beautifully made curtains, fully matched. Friendly and helpful people at Britannia Rose and always responded swiftly to any messages sent. If you are wanting curtains, please consider Britannia Rose... See more

Rated 5 out of 5 stars

Easy website to follow, easy to order sample wallpapers. Took perhaps longer to arrive than anticipated to say they were coming from within UK. Gorgeous designs from Britannia Rose. But I need a hea... See more

Rated 5 out of 5 stars

I ordered 2 metres of fabric (harlequin x Sophie Robinson) and a pillow with clearance fabric. The fabric was lovely and thick and seems to be very robust for the Ottoman I reupholstered. The cushion... See more


Company details

  1. Curtain Maker and Retailer
  2. Curtain Shop
  3. Decoration and Interior Design Store
  4. Interior designer

Written by the company

An ethically driven company. Made to Measure Curtains - Over 100,000 fabric choices from the UK We exist to make a difference, to date we have helped raise over £170 million for UK charities.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Britannia Rose. 5. Star company !!

Fantastic service from Britannia Rose.
The curtains were made ahead of schedule and we were so impressed we’ve ordered another pair !
Would highly recommend this company.
The free matching cushion was a lovely touch too!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I am delighted with my new curtains

I am delighted with my new curtains, they are beautifully made and the fabric hangs beautifully and enhances the room.
They arrived a week later than expected but worth the wait!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality

Britannia Rose have an awesome selection of fabrics. We chose the beautiful 'Botanical Peacock' for the curtains, blinds and cushions to go with our new petrol-coloured velvet sofa and armchair. Were so pleased that we ordered four more cushions in the same fabric for the dining chairs in our conservatory. Delighted with the company's service, quality of workmanship and overall impact of the finished look. Thank you

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service and blind

Great service and very pleased with our Roman blind, will definitely be ordering more. Very good selection of fabrics to choose from.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

What a straightforward experience!

The range of fabrics is amazing. The ordering process was simple. Delivery was faster than I had expected. The fabric and sewing are excellent.The curtains are up and look great. I will recommend Britannia Rose to my friends.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Two cushions perfectly made

I ordered two cushions with piping and feather interiors. I was delighted when they arrived. The cushions were perfectly made. I previously ordered a sample of the material, to make sure it was exactly the match I required. I would recommend this company and will certainly be using them again in the future.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely curtains

It was an easy process from ordering to delivery and I was kept informed of my order with regular emails. The delivery packaging was exceptional. The curtains are very well made. I wouldn’t hesitate to recommend Brittania Rose.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

So pleased with my delightful cushions

I received two delightful, well made cushions in my chosen fabric. The ordering process was easy, and the time for making and delivery was surprisingly short. The items were well packaged and I am very pleased with my purchase. Thank you.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering...won't be the last!

First time ordering curtains from Britannia Rose, and I couldn't be happier! The curtains are perfect! Beautiful quality. And the price was so much cheaper that I was quoted elsewhere for the exact same fabric. Thank you!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect in every way!

The website is easy to navigate and provides brilliant guidance to ensure that orders are precise and perfect in every way. It also provides a helpful status timeline, enabling customers to feel rest assured as to the status of production and delivery.

The curtains that I received look absolutely gorgeous! They’re even better than I imagined they would appear! Every time that I return home, I look at them and smile. I’m very pleased and feel positive about making my next purchase!

Thank you to Britannia Rose for adding amazing quality to my home!

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Really poor

Really poor, Wanted to return some unused wallpaper rolls and after chasing for two weeks they said that they would not accept return as it was outside of a return window.
This window BTW is coincidently missing from there website.
Who only allows a 14 day return for something like this!!

They clearly don't get much return business as the customer service is shocking

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect cushion

I used Google Lens for a match on some material on an upcyclyed bench, Britannia Rose had the exact match and the cushion is perfect.

Great website, easy to use/order and quick delivery.

5 star service and would definitely recommend

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Very professional very courteous very…

Very professional very courteous very helpful I ordered two samples they were sent beautifully packaged lovely covering letter and the after sales follow-up was amazing. It’s really a good professional company. Some might think oh old-fashioned but they care about customer service Which to me wins over and every level because if they’re that professional from the start the product product the quality to finish at the sales of the service will be amazing.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Received my sample request

Received my sample request. gave a good review but within an hour I’ve been sent email after email requesting reviews!!!! Leave me alone

13 January 2026
Unprompted review
Britannia Rose logo

Reply from Britannia Rose

Thank you for letting us know, and I’m really sorry about this. The review request emails are automated, and clearly they were sent too frequently in your case. That’s not the experience we want anyone to have. I’ve flagged this so no further review emails are sent to you. Thank you for ordering a sample from us, and again, apologies for the inconvenience.

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