Britannia Rose Reviews 2,473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including curtains, blinds, and fabrics, noting their beautiful craftsmanship and robust nature. The ordering process is frequently highlighted as easy and efficient, with many appreciating the helpful website navigation and guidance for precise orders. Reviewers also commend the fast and efficient delivery service, with items arriving well-packaged and often without creases, ready to be hung. The overall service is described as excellent, with many expressing satisfaction and a strong intent to reorder from the company. However, some customers experienced issues with orders, such as a minor problem with a curtain pole or a broken blind bracket, which the company promptly resolved. A few other people also felt that delivery took longer than anticipated, or that ordered fabric samples did not arrive or were for discontinued items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent craftsmanship and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick and prompt delivery... See more

Service

People report positive experiences with service, with many reviewers describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered blinds, curtains and a curtain pole from Britannia Rose. We were extremely happy with all of them. The curtains and blinds were well made and the measurements were correct. There was a mi... See more

Rated 5 out of 5 stars

Beautifully made curtains, fully matched. Friendly and helpful people at Britannia Rose and always responded swiftly to any messages sent. If you are wanting curtains, please consider Britannia Rose... See more

Rated 5 out of 5 stars

Easy website to follow, easy to order sample wallpapers. Took perhaps longer to arrive than anticipated to say they were coming from within UK. Gorgeous designs from Britannia Rose. But I need a hea... See more

Rated 5 out of 5 stars

I ordered 2 metres of fabric (harlequin x Sophie Robinson) and a pillow with clearance fabric. The fabric was lovely and thick and seems to be very robust for the Ottoman I reupholstered. The cushion... See more


Company details

  1. Curtain Maker and Retailer
  2. Curtain Shop
  3. Decoration and Interior Design Store
  4. Interior designer

Written by the company

An ethically driven company. Made to Measure Curtains - Over 100,000 fabric choices from the UK We exist to make a difference, to date we have helped raise over £170 million for UK charities.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Excellent!

Excellent quick delivery and well packaged.
Would definitely buy from BR again.

9 January 2026
Unprompted review
Rated 4 out of 5 stars

Some frustration but now resolved.

Misunderstanding over opening hours led to some frustration regarding a refund which was not completed. Hopefully this is now resolved.

29 December 2025
Unprompted review
Britannia Rose logo

Reply from Britannia Rose

Hi Sarah,

Thank you for your review and I’m sorry for the frustration this caused.

I can confirm that your refund has been issued. The delay was due to the Christmas and New Year holiday period, when both our office and banking processes were operating more slowly than usual.

Our office has been closed over the holidays and will reopen on the 5th of January, which is why you did not receive a response to calls or emails during this time. We appreciate this is not ideal and apologise for the lack of communication while we were closed.

If you have any further questions once we reopen, please do get back in touch and we will be happy to help.

Kind regards,
Britannia Rose Team

Rated 5 out of 5 stars

Very pleased

The whole process was quick and easy and the product was well made, well packages and arrived quickly.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Great selection and reliability

Great selection, quality and reliability. My roman blind fits perfectly and looks wonderful. Fortunately the fabric was still available; I had bought curtains 6 years ago and have re-used them in my new home.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Cushion cover

I ordered a cushion to match my Roman blinds. Very pleased, will be ordering another.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

The curtains are beautiful ,well made with great attention to detail. Delivered via courier and very well packaged. Excellent service.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

We ordered blinds, curtains and a curtain pole from Britannia Rose. We were extremely happy with all of them. The curtains and blinds were well made and the measurements were correct.
There was a minor issue with the curtain pole but Britannia Rose rectified this very promptly and without any quibble. How a company deals with problems is often what sets them apart. Britannia Rose provided great customer service before, during and after sale and their products are great too

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Fabrics and a Lovely Company.

I purchased a cushion and some material for one of our bedrooms, and both are absolutely beautiful. I was very spoilt for choice with so many gorgeous fabrics on offer! My order arrived very promptly and was packed carefully. The service was excellent all the way through. Thank you to everyone at Britannia Rose.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Overall great experience

Very happy with all aspects of ordering with Britannia Rose; easy to use website, quality materials, reasonable pricing, excellent correspondence, quick delivery - overall great experience

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Ordered 2 fabric samples, only 1 arrived. I assumed the second one would follow but after 3 weeks I called Britannia Rose to be told it had been discontinued and was unavailable. No one had bothered to tell me this. Similarly, I later noticed I had been charged for both samples but again it was left to me to contact them to find out that yes, they were processing a refund for the missing sample. The communication has been appallingly bad, and the time I wasted meant that I'm now too late to get new curtains in time for Christmas in my newly decorated sitting room.

16 November 2025
Unprompted review
Britannia Rose logo

Reply from Britannia Rose

Hi Julie,

Thank you for your feedback and we are very sorry for the experience you had. You should have been informed straight away that the second fabric had been discontinued, and you should not have had to chase for an update or discover the issue yourself. We understand how frustrating that must have been, especially with your plans for Christmas.

We have checked your order and can confirm the refund for the unavailable sample has been processed.

If you would like to choose an alternative fabric, we will be happy to send you a replacement sample free of charge, with priority handling so there are no further delays.

We appreciate you taking the time to share what went wrong, and we are reviewing our internal checks to make sure discontinued items are flagged and communicated more clearly in future.

Kind regards,
Britannia Rose Customer Care

Rated 5 out of 5 stars

Ease of ordering

Curtains ordered easily, very accessible website, samples available.
Delighted with finished results and free cushion, great colour and quality.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully made curtains

Beautifully made curtains, fully matched.
Friendly and helpful people at Britannia Rose and always responded swiftly to any messages sent.
If you are wanting curtains, please consider Britannia Rose BEFORE comitting elsewhere. If you know the fabric you want, check with Britannia Rose as they may well have it available too (and at a more competitive price!)

11 November 2025
Unprompted review

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