British Airport-transfers Reviews 

Booked and confirmed pick up at stansted airport after midnight and they didnt show up nor were they contactable, an utter disgrace....

Dreadful - they take your money and don't pick up the phone, show up, or offer refunds. Forced to raise a dispute with the bank and very arrogant with it. Avoid at all costs. The duty manager just told me to go ahead and post bad reviews bragging that "one bad review won't make or break us". Nice attitude.

I have used them a few times before, however, on the last two occasions (all within the last week) they have cancelled. The latter of which was less than 12 hours before the airport pick up. They clearly don’t have the cars or drivers. My advice is to avoid.

Terrible service! Book with this company on several occasions and never had a problem except when I booked a luxury saloon car and a mini bus shows for a three hour journey, not very comfortable. When I raised the issue, they offered discount vouchers to use on future bookings as a gesture of good will. Despite numerous email reminders, I never received them.
They ignore your emails which is extremely frustrating.
I told them to stick the vouchers where the sun doesn’t shine and opted to book with Addison Lee for all my future airport transfers.
I can see by the poor reviews that it’s not just me that’s a dissatisfied customer

Absolute scam coming allowing you to book cabs to Bristol airport when they don’t have any cabs in the area. They take your money , call you to say they can’t do the trip as they inky service London airports although their website says they can and you have to wait up,to 10 days for return of costs! Very rude girl in the phone who talks over you dreadful service from a company that doesn’t care and are illegally taking your money for a service they can’t provide

Booked a taxi for this morning. With it being covid, and transporting 2 kids, car seat and all, we left 15mins later. But my wife forgot an item so we stopped, and she ran back to collect it. We were delayed by 5mins. They charged me £4. I’ve been a customer of theirs for several years, and the lady I spoke to had no empathy. No customer service, no goodwill. Just terms and conditions. I won’t be booking my return journey with them, or any other journey ever again.

I wish I could give Zero stars. I was due for a taxi to take me to Heathrow, I waited 40 minutes then when I called the drivers number he was still asleep and in bed... I had to phone another taxi company and get it sorted. The custom service number never answered and the Taxi driver refused to help

I have used this company several times and never had a problem. The cars have always arrived as arranged and are of good quality smart and clean. The return date of our trip in March 2020 was completely changed due to Covid and they changed all our booking with no extra cost to us. We have recently been away again and both pick up and retuen were great. On the return Journey we were picked up in a very clean mercedes driven well by Ovidiu who was happy to help with the luggage. I often travel on my own so its important for the car service to be reliable and I happily use this company.

Prices are good. Had to wait a little while in the airport when I returned, but that's partly because the flight arrived early, and they assign a single driver for each trip, so you don't get a pool driver. Overall, friendly, good service.

My daughter is an international violinist, though needs wheelchair to get around ... and packs a great deal into suitcases ..

Brilliant to have drivers turn up early for agreed time, drive us to the entrance of the airport and do the loading/ unloading of bags/ wheelchair & instruments.

Drivers very jolly & personable and helpful.. big thank you to @Boris who came yesterday. Can pay online, so nothing for my daughter to do when she's travelling on her own.

A joke of a company. Avoid at all costs. We had a transfer booked after travelling from Australia, all agreed in advance. We’d booked two rear facing car seats for our baby twins, and had even taken a call from the company to advise us to upgrade to a bigger car to accommodate this. On arrival, we were met by the driver and made our way to the car park. Once there we asked to see the car seats and he produced ONE booster seat. Completely unsuitable, leaving us with no way to get home safely. We spoke to the company and they said that they had no other cars - they couldn’t care less - and so we suggested to the driver that he must know some way of getting the seats delivered to us. He called a friend who turned up 10 minutes later with a selection of what I can only describe as “car seat bits”. Just a selection of pieces.... a base here, a cushion there. The driver says “so we’re good?”. No chance! We cancelled immediately and made our way back to the terminal. After exhausting every other avenue, we ended up in a London taxi who took us on our 90km journey. This ended up costing us almost double the cost of the booked transfer. They were happy to take our money, talk us into an upgrade, then failed to deliver what we’d booked. It would have been an inconvenience, but with 6-month old twins in tow it was a disgrace. Disgusting behaviour from all involved. Please avoid and send these clowns out of business at the earliest opportunity.

I was really afraid when already ordered this service and then checked Trustpilot reviews. But everything went smoothly. The driver showed up a little bit earlier, we got to the airport smoothly. Also, I wasn't charged anything because I've got 15 min late. And the price was twice lower than average on the market for my situation (4 big suitcases).

My 3:30am car didn't arrive until 4:20am. Calls to the office resulted in false promises. The ride was from London to Gatwick airport, flight at 6:20am. I had been in trouble had I had check-in luggage... They take no responsibility. Avoid.

Disgusting customer behaviour. I used this company a number of times in the past and have found them generally to be ok, albeit consistently turning up 5-10 minutes late. Earlier this week though they texted me less than 24 hours before my return trip with a request to call them urgently (they had my number so why can you not call me?). I called and was explained that due to a cycle tour in London my taxi ride would either be 25 pounds more expensive, be delayed for an hour, or be cancelled if I didn't want to accept either offer. Unfortunately for the company I was very aware of the cycle tour and knew because of the timings it would not cause any significant delays - it was scheduled to be finished almost an hour before our expected arrival in central London. So I refused to pay the increased fare, trying to explain my rationale. Both the call agent and the manager were pretty rude, interrupting my sentences and not letting me speak. I don't appreciate when someone is trying to cheat me, they should have honoured the quote they initially provided as it is common knowledge the cycle tour was scheduled for that date more than a year ago, not last minute. I refuse to be cheated out of money, and I refuse to be spoken to in a rude manner. On the call, I cancelled all future trips I had booked with them and explained I'd refer to pay double or triple their price in order not to deal with them any longer.

Half an hour later they called to ask whether I'd found an alternative and offering to still transport me for the original quote. Naturally, I declined the offer. I'd rather walk if I had to. Also turned out the next day the cycle tour had no impact on my travel time, it took 10 minutes longer than the trip to the airport (which was at 6am on a Sunday so to be expected!) due to a traffic jam in an area where the cycle tour didn't even pass. As expected...

Honestly, don't be tricked into accepting a higher rate. They simply try, and rely on customers thinking they don't have an alternative.

Never ever go with this company, I have learned my lesson!

Ordered a return journey to Gatwick for my partner and child. Asked for a front facing baby seat - there was not one on the 4am journey to the airport. I called to ask why and they apologised and said the return journey would definitely have one. I checked again before the return journey and was assured it would. I then had to change address of return journey - they had to take another journey fee and refund the first which was cheaper even though address was closer. The return journey didn’t have a child seat. The driver shown my partner a booking screen which had no mention of a child seat. Customer service couldn’t explain and offered no resolution. Said to email management - I did but over three weeks and no reply. Delboy company, use kabbee instead or Addison Lee.

Our flight was early and the company refused to find us a new driver or organise an earlier pick up which is within 1.5 hours of pick up time as advertised. I will never book a car with them ever again. The manager also spoke to us in an extremely bad attitude and refused to accept oral customer complaints.

We had to wait at Heathrow for 10 minutes before our driver appeared, but our plane was 15 minutes early arriving. Very comfortable car and communicative driver, but my wife and I were concerned about his driving, as his preferred position was one hand on the wheel and the other either rubbing the back of his neck or drinking (coffee or soda we think). Consequently we were wandering slightly from into and out of our lane on the M25. When I mentioned this our driver he did put both hands on the wheel for all of 5 minutes before reverting to his single-handed default position.

There were multiple delays on our route home mainly due to the closure of the M26, but our driver, to his credit, found alternative routes, with the aid of his online phone software and got us home in pretty quick time, for which we were grateful.

We shall use British Airports Transfers again next month, but hopefully we will get a driver who will keep two hands on the wheel!

Booking ref 110219 OMJ

One star is too generious! Website price quoted is not what they then call to say. They do not honour the prices quoted - avoid and reported to CMA and Transport For Lonond

Website price not honoured.

Their website quoted £145 and even booking submission went through. As confirmation was not received for some time I phoned them to confirm. They advised that the ppirce needs to be will be 199 and refused to confirm my booking. They unilaterally cancelled despite me giving them full payment at time of booking. I will never use them again and hope they don't this to others. I will also need to keep an eye to sure that refund comes through and my card details are not misused.

My card was immediately used for fraud once i tried to pay.
DO NOT USE THIS COMPANY>