The British Pillow Company Reviews 

Faulty Product - Non-Existent Customer Service. My pillow arrived. I opened the pillowcase to find a huge defect in the memory foam, with a large amount missing. I've tried twice to contact The British Pillow Company by email, responding to their own email, but they simply ignore me! Why? Who knows? I even sent them a photograph of the defect, but they are not interested. But funnily enough, they continue to send me their incessant marketing emails!! It's become quite clear that they are perfectly happy supplying defective products while simply not caring about dealing with understandably disgruntled customers! Shocking Customer Service!! Don't buy from this company.

Not a great pillow, still snoring and waking up with neck pain. Also, awful customer service. I've emailed twice as I thought the pillow came with a pillowcase. Nobody has bothered replying to let me know either way.

really comfortable pillow but a very off smell! both pillows smell musty - I have checked and there is no mould so it must be chemicals used. Very odd!!
Doesn't stop snoring sadly!

I want to return the pillows as they.re just not working for us. I’ve emailed 3 times and left a phone message (just goes to answer machine with no mention of the company). Absolutely no response. I’m wary of just returning them without contact but I may have to, and will I actually get refunded - who knows!

Since having this pillow I haven't suffered from the neck pain I did before. I sleep much better & don't wake up so often in the night.

The pillow although softer than most I've not found it particularly helpful with my neck problem. I'm sure it's suits some people but unfortunately not me. The pillow case is fine.

The pillow took a little while to get used to but it has totally transformed the way I sleep. The constant neck pain has decreased significantly.

Very comfortable. Supports my neck. Suffer with cervical spondylosis so need a supportive pillow.

Pillow isn’t as robust as expected the case seems too big for filling. However there is a difference in husband’s sleeping so long as he remains within the confines of the pillow!

I still haven't got my pillow although i got an email saying it was delivered.
I'm not happy with this and no one replies to my emails.
Christine Holmes

Delivery was very quick. The pillow is awful. Made my neck and shoulder pain worse. Gave me earache and a headache. I tried for 3 nights but have given up.

Very soft not much support my old one is bit sturdier but time will tell

The pillow wasn't as large or high as the images suggested slightly disappointed to be fair.....

I have arthritis in my neck and always have pain and take lots of painkiller meds.
Was doubtful but thought I’d give the pillow a try.
Don’t normally leave feedback but am very impressed.
I now wake up most mornings without pain, unfortunately doesn’t last all day but is so much better.
I would recommend anyone with neck pain to try these pillows.

DO NOT BUY FROM THESE PEOPLE!!!!
THE PILLOWS ARE CHEAP AND SMELLY AND HAVE CAUSED ME ABD MY PARTNER TO HAVE NECK PAIN. THERES NO RETURN AS YOU CANNOT CONTACT THEM THEIR EMAIL DOES NOT EXIST!!! ITS A SCAM WASTED £60

Great price and first pillow in a long time that hasn't given me neck/headache to back of skull on waking!! I'm really pleased

Prompt delivery. At first the pillow seems to squidgy and quick to recoil but it firms up over a couple of days.
Am now waking pain-free from first night.

Unfortunately I’ve not received my order and not had any communication to explain what’s happened!

Ordered 19th Sept with express delivery (thinking at most couple working days), it's cirrently 29th Sept and order has still not arrived.

The pillow purchased last week is not as described, it is soft memory foam that gives no support, attempted to use , but gave in after two nights, company isn’t responding to emails or phone calls to initiate a return , all in all poor customer care . The same type of pillow is available elsewhere for a cheaper price