Brits Home Garden Reviews 258

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Utter cheap crap bought trolley off them on temu was rusty damaged and very poor quality these clowns offered me a £1 refund they are pedalling rubbish be warned. Don't believe the bull crap about 30%... See more

Company replied

Rated 4 out of 5 stars

My purchase (an easel) arrived quickly. Everything was well organised. The product matches its description and photo on the site. The price is fair too. The only strange thing is that there is no info... See more

Company replied

Rated 5 out of 5 stars

I was apprehensive about using a company I hadn't heard of before, but loved the range of plants advertised so I made a small purchase of 3 Hydrangeas. I need not have worried, the plants arrived very... See more

Company replied

Rated 5 out of 5 stars

Searched online for a bike track pump that would be cheap and light to travel with… I was shocked but very excited to find these guys who would ship online of course but they are only 10 mins drive fo... See more

Company replied

Company details

  1. #34 of 37 best companies in Shop

Written by the company

Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!


Contact info

3.9

Great

TrustScore 4 out of 5

258 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Came very quickly .

came very quickly . Thank you .

27 August 2025
Brits Home Garden logo

Reply from Brits Home Garden

Dear Customer,

Thank you for your feedback! We're delighted to hear that your order arrived quickly and hope you’re pleased with your purchase.

Regards,
Brits Home Garden

Rated 5 out of 5 stars

Fast delivery item at a good price

Fast delivery item at a good price

1 September 2025
Brits Home Garden logo

Reply from Brits Home Garden

Dear Customer,

Thank you for your feedback. We are happy to know that you are satisfied with the fast delivery and price of your item.

Regards,
Denny Shop

Rated 5 out of 5 stars

Great price

Great price, fast delivery. Really happy with the product. Will use again.

20 August 2025
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Reply from Brits Home Garden

Dear Customer,

Thank you for your feedback. We’re delighted to hear that you are happy with the product, price, and delivery, and we look forward to serving you again.

Regards,
Denny Shop

Rated 5 out of 5 stars

Luxury feel toilet mat

My Dad needed a new toilet mat. It's super thick and soft and non slip, essential when your 87 years old. Very quick delivery. Item very good quality, better than I expected.

22 August 2025
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Reply from Brits Home Garden

Dear Customer,

Thank you for your feedback. We’re glad to hear that the toilet mat is safe, comfortable, and of excellent quality, and that delivery was quick.

Regards,
Denny Shop

Rated 5 out of 5 stars

Worth checking out

Price and fast delivery very good

13 August 2025
Brits Home Garden logo

Reply from Brits Home Garden

Dear Customer,

Thank you for your feedback. We’re pleased to hear that you are happy with the price and fast delivery.

Regards,
Denny Shop

Rated 1 out of 5 stars

Three weeks in and still not received…

Three weeks in and still not received order (3-5 days you said!!)!

9 August 2025
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Reply from Brits Home Garden

Dear Customer,

Thank you for your feedback. If you have any issues with your order, please contact our customer service team, and we will be happy to assist you.

Regards,
Denny Shop

Rated 5 out of 5 stars

Worth a look for bargains + Free Del.

Was looking for a cheap and cheerful garden hose pipe with a wind up reel. Found one here at Brits Home Garden. Products/ Stock seem a little random but bargains to be had and free delivery makes it. Set arrived in good time and was exactly as expected. Worth a look every now and agian

4 August 2025
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Reply from Brits Home Garden

Dear Valued Customer,

Thank you for your feedback. We’re glad to hear your garden hose set arrived on time and met your expectations. We appreciate your kind words and look forward to welcoming you back soon.

Regards,
Brist Home Garden

Rated 5 out of 5 stars

Excellent pressure cooker

Excellent pressure cooker. Easy to use and well recommended at the price.

2 August 2025
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Reply from Brits Home Garden

Dear Valued Customer,

Thank you for your feedback. We’re delighted to hear that you find the pressure cooker easy to use and well worth the price.

Regards,
Brist Home Garden

Rated 5 out of 5 stars

Great product and decent price.

Great product and decent price.. fast delivery

25 July 2025
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Reply from Brits Home Garden

Dear Valued Customer,

Thank you for your feedback. We’re glad you are happy with the product, price, and delivery.

Regards,
Brist Home Garden

Rated 2 out of 5 stars

Refund

I purchased a swimming pool pup but unfortunately it was not compatible for my pool sent it back on the 19/7/05 over a week ago and still have had no response from britshomegarden
about my refund would not purchase again from this company.

16 July 2025
Rated 4 out of 5 stars

Great product

Great product, slightly less good communication.
I bought a curved shower curtain rail (what a fantastic idea by the way) from another retailer but it was too short for our needs. Brits Home Garden had a longer version for the same price, and when it arrived it was much better quality and fitted easily. now, although we're standing in a bath, it feels like we're in a shower room!
The only issue with comms was that the emails I received didn't mention Brits Home Garden in the subject line. I get a lot of emails and various messages about parcels, but if I don't know what a message is from it's subject line it can easily get deleted as possible spam. If it said something like, "Your Brits Home Garden parcel is on the way", I would had know that the wheels were in motion and wouldn't have had to write to the company to ask where my product was. Great product though :)

30 June 2025
Rated 1 out of 5 stars

Customer service awful

This company will do anything to frustrate you. I had a legitimate complaint but was sent round the houses and in the end just gave up. It wasn't worth the time and effort.

31 May 2025
Unprompted review
Brits Home Garden logo

Reply from Brits Home Garden

Dear Valued Customer,
Thank you for your feedback! We’re sorry to hear this. Please provide your order ID, name, and shipping address so we can look into the matter and assist you properly.
Kind regards,
Brits Home Garden

Rated 1 out of 5 stars

Shocking

Shocking, been waiting 10 days for a refund I have every evidence to show I refused delivery as I changed my mind I didn't want the item anymore it states on tracking customer refused delivery yet 10 days on still messaging this company several times a day to get my refund!!

1 May 2025
Unprompted review
Brits Home Garden logo

Reply from Brits Home Garden

Dear Valued Customer,
Thank you for your feedback! We’re sorry to hear this. Please provide your order ID, name, and shipping address so we can look into the matter and assist you properly.
Kind regards,
Brits Home Garden

Rated 5 out of 5 stars

Great service

Received my order in record time had a little problem and it was revolved promptly would recommend

13 April 2025
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Reply from Brits Home Garden

Dear Valued Customer,
Thank you for your feedback! We're glad to hear your order arrived quickly and that any issues were resolved promptly. We truly appreciate your recommendation.

Warm regards,
Brits Home Garden

Rated 5 out of 5 stars

Good value product

Good value product, delivered quickly

11 April 2025
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Reply from Brits Home Garden

Dear Valued Customer,
Thank you for your feedback! We're pleased to hear you found the product good value and that it arrived quickly.

Warm regards,
Brits Home Garden

Rated 5 out of 5 stars

Garden Comfort

Had I bought the kneelers (x2) from Amazon they would have cost more, & with delivery on top - so the fact that BHG didn't charge for the latter a bonus, appreciated. The kneelers themselves are sturdy, comfortable enough - reckon good value for money. Came within a few days (there was no hurry) well-packaged - easy to put together. But the gloves - oh vay! A joke? Left over from Catman? No surprise these never seen at any garden centre we've been to. Gave us a good laugh. Tho' do get that you can use the claws in lieu of a trowel, for some things - but they are awkward to wear, to say the least. The rest, can recommend.

29 March 2025
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Reply from Brits Home Garden

Dear Valued Customer,
Thank you for your feedback! We're glad to hear you're happy with the kneelers and the value for money, and appreciate your comments on the packaging and delivery. We also appreciate the feedback on the gloves, and will take that into consideration for future improvements.
Kind regards,
Brits Home Garden

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