Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... See more
Company replied
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Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... See more
Company replied
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... See more
Company replied
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... See more
Company replied
I think due to my computer set-up my broadband switch via broadband genie did not automatically get entered into the system. However on communicating with both Charlotte and Rachel from the customer... See more
Company replied
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
9 Hills Road, CB2 1GE, Cambridge, United Kingdom
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The gift certificate came in the right amount and the timing was as predicted... 4 months.
Very good but broad band plan lenght to much like 2 years which need to reduced
The description of the process lacks some important details that buried inside "How it works" or something, a bit misleading as nobody reads that.
The automatic tracking didn't work so I had to contact the team to check that my order had been recorded.
The voucher eventually turned up.

Reply from Broadband Genie
We set out broadband through Broadband Genie and it went very smoothly
Really good options and lots of choice to get the Best Value for money deal also got the Gift Cards as promised all on time
BroadbandGenie is great! It was really easy to use and the reward came when they said it would.
offers sky Broad band package of £24 online with sky and optional £13.50 for any time calls on the site. Clicked on the package and the £13.50 anytime calls was £17 - total con. They even tried to charge me extra for the broadband than was stated.
Phoned Broad band genie but waste of time -they need investigated for false advertising.

Reply from Broadband Genie
It was so easy to use Broadband Genie to find the right price and supplier for my Broadband. The incentive of a gift voucher was an added bonus to this experience. Thankyou
Really easy to use and no issues claiming the reward incentive
Broadcast Genie has been nothing but a headache. They take forever to respond, and when they finally do, the information is either completely wrong or vague. You’re left chasing them for answers that should’ve been sorted from the start.
It honestly feels like they just take your money and disappear. No updates, no clear communication, and zero accountability. The whole thing feels like a scam – I wouldn’t recommend them to anyone.

Reply from Broadband Genie
Excellent help throughout the extended redemption process. Many thanks
I had forgotten I even signed up to BT via Broadband Genie. When I got the email saying my voucher was ready I almost dismissed it as spam... but it looked so genuine. A few minutes later I had a £100 Tesco voucher in my virtual wallet. Could not be happier!
The gift voucher for the broadband arrived in time and it was really easy to redeem
Received voucher after 4 months of being a customer of Community Fibre. Redeemed voucher without any issues. Great service from Broadband Genie and Community Fibre - would recommend.
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