Broadway Pro Scooter Reviews 1,428

The scooter builder was very easy to use and I love the way my scooter looks, but it would be nice if it was rideable. On delivery the dropouts on a deck I had bought were stripped along with the inserts on the deck. I called about 3-4 times and emailed back and forth so many times but I was only told about the problem that I already knew about. I still haven’t had an arrangement for replacement made even though Broadway states “if you received defective merchandise or a wrong item, please contact customer service immediately upon receipt of your order to arrange for a replacement.” Kinda sucks to work hard all summer and save up just to buy a scooter that I can’t use.

No phone number for customer service
First order was canceled and refunded for some sort of possible fraud I tried to reach out unfortunately you don’t care enough to hear from your customers when there’s an issue. I placed the order again and the exact same thing happened. If my son wasn’t so excited to get the product I would never deal with your company again.

Great service and notification of product arrival and best of all a great product!

I ordered a Tilt Formula and payed for a griptape install, and purchased the griptape to be installed. Well it came without the griptape installed… I did it, and it didn’t turn out as well as it would have if they would have done it. They did refund me for the service though. Personally I think if this is part of your business you might not over look something like that…

Great selection/price. Fast shipping

I would’ve rathered the grip tape not taped to the inside of the box it was a challenge to get off other then that everything was good

Not only did my kid get an amazing bike at a great price (on sale) but it came super fast in a completely different state, excellent for a local shop. They went out of there way. They are a specialty shop that treated me special! 🫡 respect

My package got sent out 5 days after I ordered it…

Good product, speedy delivery

Thank you for sending the helmets so quickly. Exactly what we needed. Will buy from y'all again in the future!

Great price and awesome prompt service! Very happy with purchase! Thank you 😊

Package arrived so fast! My son loved his parts for his scooter!

Fast shipping, great price. Thanks

Great selection, great customer service, and orders are always processed quickly.

I ordered two Giro helmets for my wife and me to ride our new mountain bikes. We received the two helmets five days later. We both tried on our helmets, and mines fit perfectly, but my wife did not.

I went back and reviewed my order and realized I had ordered the wrong-sized helmet for her. Being on the west coast, I immediately sent an email so someone would receive it the following day.

Jeff replied to my email that morning, which I was very impressed with because I figured it would take two, maybe three days, before I would hear something back. He set everything up for an exchange. I received the return label by noon and dropped the package off at USPS an hour later. A few days later, I got confirmation that my wife's helmet was shipped, and we will receive it soon.

Excellent customer service and made the process easy. I would definitely recommend them to friends and family.