Brook + Wilde Sleep Reviews 

218
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

A friend recommended Brook & Wilde to us and we couldn’t be happier. The mattress is so unbelievably comfortable, we really feel like we’re sleeping in luxury. Love it and have recommended to others.... See more

Rated 1 out of 5 stars

Purchased in Feb 2020, expecting it to last a good amount of time. Initially great, then after a couple of years faults start appearing. Same experience as all the other customers who have given poor... See more

Rated 5 out of 5 stars

Amongst the best money I've ever spent. Delivery and removal of old mattress was on time and smoothly done. The mattress itself is an absolute wonder, as a 100kg man of 52 who does a very physica... See more

Company replied

Rated 5 out of 5 stars

I felt that my previous mattress was too firm so I ordered a soft Elite one from Brook + Wilde because they offer soft, medium and firm mattress with a 200 day trial period. Although it felt a bit str... See more

Company replied

Company details

  1. Bedroom furniture shop
  2. Mattress Shop

Written by the company

Brook + Wilde Sleep is a luxury British brand that specialises in premium sleep products. At the heart of the business is an ergonomically designed mattress, which is available in soft, medium or firm preferences. Brook + Wilde Sleep is committed to making beautiful, high-quality design available to everyone, via its direct to consumer business model. With an eye on social responsibility.


Contact info

3.9

Great

TrustScore 4 out of 5

218 reviews

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Hasn’t replied to negative reviews

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3.9

All reviews

(218)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perla mattress

I ordered the Perla mattress and it is extremely comfortable and been having great nights sleep
Quick delivery, recommend this company!

3 January 2024
Unprompted review
Rated 5 out of 5 stars

A hard mattress that is comfortable

The whole process was very easy and the company communicate really well with customer. The delivery guy forgot to load the mattress protector so they called to let me know they would send someone out to deliver it straight away. A great company with great products.

22 December 2023
Rated 5 out of 5 stars

Worth it!

Order was really quick, they arrived packaged neatly. I put them on my pillows and fit lovely and feel so soft!

10 January 2024
Unprompted review
Rated 1 out of 5 stars

Perla is mostly foam and has virtually no natural or luxury materials

Bought the Perla at ridiculous cost last February and am still paying it off via their finance option. I was seduced by the description of "silk, cashmere, alpaca wool etc" on their website which sounded luxurious indeed. Removal of the cover (which is polyester) shows the Perla to be mostly layers of foam with virtually no luxury or natural materials. This product is still being sold by the new phoenix Brook + Wilde Sleep company (following liquidation) with identical description of the natural materials. Its just an expensive bit of foam!! And the liquidation and phoenix company that replaced it means they will not honour the warranty

9 January 2024
Unprompted review
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Hesaan,

Thank you for your review.

While Brook + Wilde Sleep is a separate company with different ownership, we know receiving this news is not ideal and we are sorry we are unable to assist you with your warranty.

We cannot assist directly with your warranty, however if you do feel you have a warranty claim you could try to raise this with the finance company if you are not happy with your product.

As for your concerns about the mattress materials, we can assure you that our Perla mattress uses all the natural fibres listed on our website. Over 25% of the top surface cover is pure silk, and other layers within the mattress also contain natural materials like new wool, alpaca wool, cashmere, bamboo, and additional silk.

You are right that foam is also used in the construction. As described on our website, this mattress is a natural element foam mattress. This combination of natural materials and foam technology provides the comfort and support you need for a restful sleep. Each Brook + Wilde Sleep mattress includes our wave technology for optimal pressure relief and postural support.


Kindest regards,
Brook + Wilde Sleep

Rated 5 out of 5 stars

Just received my new mattress and it is…

Just received my new mattress and it is amazing! The best nights sleep I have had in years, thank you to the customer service team for helping me pick my mattress and keeping me up to date with delivery information.

8 January 2024
Rated 5 out of 5 stars

Just received my order and I am…

Just received my order and I am delighted with the quality. I don’t normally leave reviews but I really felt I had to......congratulations Brook & Wild Sleep your customer service team were first class answering my questions efficiently and the end result is a very satisfied customer.

8 January 2024
Rated 5 out of 5 stars

First purchase from this... Love!

First purchase from this company and couldn't believe the quality of the protectors I ordered!
Delivery was super quick and efficient.
Thanks to the team who kept me up to date with all of the information I needed

9 January 2024
Rated 5 out of 5 stars

Suprima mattress 5*

I bought a Suprima mattress last month and I've slept better than I have in years. So comfortable and the customer service is fantastic. Strongly recommend!

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent mattress

Excellent service , staff were very helpful in timely pre Christmas delivery
Mattress is the best ,Elite firm - this is my third one from brook and Wilde :)

22 December 2023

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