Brook + Wilde Sleep Reviews 

218
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

A friend recommended Brook & Wilde to us and we couldn’t be happier. The mattress is so unbelievably comfortable, we really feel like we’re sleeping in luxury. Love it and have recommended to others.... See more

Rated 1 out of 5 stars

Purchased in Feb 2020, expecting it to last a good amount of time. Initially great, then after a couple of years faults start appearing. Same experience as all the other customers who have given poor... See more

Rated 5 out of 5 stars

Amongst the best money I've ever spent. Delivery and removal of old mattress was on time and smoothly done. The mattress itself is an absolute wonder, as a 100kg man of 52 who does a very physica... See more

Company replied

Rated 5 out of 5 stars

I felt that my previous mattress was too firm so I ordered a soft Elite one from Brook + Wilde because they offer soft, medium and firm mattress with a 200 day trial period. Although it felt a bit str... See more

Company replied

Company details

  1. Bedroom furniture shop
  2. Mattress Shop

Written by the company

Brook + Wilde Sleep is a luxury British brand that specialises in premium sleep products. At the heart of the business is an ergonomically designed mattress, which is available in soft, medium or firm preferences. Brook + Wilde Sleep is committed to making beautiful, high-quality design available to everyone, via its direct to consumer business model. With an eye on social responsibility.


Contact info

3.9

Great

TrustScore 4 out of 5

218 reviews

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Hasn’t replied to negative reviews

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3.9

All reviews

(218)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Supremely comfortable

Ordered an Ultima mattress which arrived on time with a professional and friendly service and the mattress is extremely comfortable. I’m so glad I upgraded my mattress as I was starting get back pain and it’s massively improved since getting this new mattress. Highly recommend.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Great Sleep

Super smooth ordering service with helpful advice. Mattress ordered and delivered on time.

19 December 2023
Rated 1 out of 5 stars

As others have said

As others have said

Company is a clone of their previous which they shut down to avoid honouring orders and warranties of their inferior products

Flagging all negative reviews because it must hurt their poor feelings to read the truth of their terrible behaviour

Do not purchase anything from this company as within 18 months you have a saggy mattress

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding product and service

Fast and excellent delivery service! Mattress is just amazingly comfortable. Soft yet supportive, thick yet comfortable. I think it suits all positions sleepers. Will definitely consider to change my entirely house mattress in the future. Thank you for your wonderful product and service.

13 December 2023
Rated 5 out of 5 stars

Great nights sleep

Mattress ordered, delivered and installed All perfectly
Delivery team were exemplary!
Mattress proving to be very comfortable as per the description

14 December 2023
Rated 5 out of 5 stars

The bed itself it fantastic!

The bed itself it fantastic, have had better nights sleep already after a few days.

The delivery was really good as well, the bed was easy to transport and they picked up my old mattress.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

My daughter had purchased a mattress…

My daughter had purchased a mattress from Brook + Wilde a few years ago. And after staying at their house, for a week we were very impressed with a good nights sleep. So it’s now come for us to renew our mattress and we bought the same mattress and we have equally been very impressed with it. Well done. On the mattress arriving we noticed they’ve made some changes to the mattress. They have now put some handles on the side which makes it easy to grip when it comes to be rotating mattress around which was not on the old design.5* Ultima Medium King Mattress

13 December 2023
Rated 5 out of 5 stars

the service provided by Brooke + Wild… very professional

the service provided by Brooke + Wild was very good the mattress arrived on the date and time arranged, the delivery men were friendly and respectful.
I am very happy with the mattress, I bought it because I had been suffering from lower back and hip pain and thought it might help to change my mattress, the mattress is extremely comfortable and supports my back really well and since using it my back pain has gone.

30 November 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!!!

DO NOT BUY!!!
We were fooled by the marketing of this brand to believe they are premium mattresses. We purchased the Perla mattress and within 3months it started to sag leaving hollows where we sleep. I emailed to return under their 200day rule to find they have gone into administration and reopened under brook and Wilde sleep. Called the company and asked if they are selling the same mattresses as previous to which they agreed!!! So we are stuck with a £1600 mattress which is unusable and giving us back pain.
Complete scam of a company, do not trust them

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Crook & Wilde

Crook & Wilde! This should have been their new trading name
Using deceptive means to run a business.

Brook + Wilde claims to have gone under administration and now running with new trading name Brook + Wilde Sleep. Very suspicious.

I am left with a saggy mattress which costed over a grand for which the warranty is now void due to them claiming to have gone under administration.

They still use the same:
- Contact number as a business
- Same website
- Same branding
- Same product
- Kept details of previous customers for marketing purposes (infringing GDPR which I will raise to ICO)

Beware before you waste your money for a service that is not going to be upheld (including warranty in the longer run)!

30 November 2023
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY.

AVOID THIS COMPANY.

As many people have already noted, this company is a continuation of Brooke + Wilde, which went into administration and didn’t deliver the products it sold to its customers.

Do not lose your money to these people. Go and buy what you need from a reputable company.

30 November 2023
Unprompted review

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