Broom and Bucket did a deep clean at my mum's house. Booking was really easy and the clean itself was excellent. The house looks completely different, the team - Holly and Bex - we're both friendly,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
David P and Caitlin cleaned my home on 3/7/26. They did a brilliant job;such attention to detail. They were both extremely thorough, courteous and good-humoured. They followed instructions regarding t... See more
Company replied
Lucy and Thomas were the absolute dream team for our start of tenancy deep clean. They had a tough task on their hands but made everything absolutely sparkling clean! They were both so lovely and fri... See more
Company replied
Poppy from Broom and Bucket did an amazing job on a one off clean I wanted before some visitors arrived. She paid special attention to the areas I highlighted and the whole house was sparkling afterwa... See more
Company replied
Company details
Written by the company
You have better things to do than clean. At Broom and Bucket, we provide trusted and professional house cleaning and sanitizing services for our valued clients. Our straightforward pricing model allows us to provide you with a quote immediately, meaning less time to wait for your home to be sparkling clean. Our unique Deep Clean Cycle System provides a general clean of your entire home, while deep cleaning a portion of your home on each visit. This ensures your entire home is cleaned to a deep clean standard once you're on our Cycle System. From deep cleans, to tenancy cleaning, to reoccuring cleaning plans, Broom and Bucket is ready to help! We offer house and flat cleaning, deep cleans, one-time cleans, end of tenancy cleaning, after construction cleans, oven cleaning, refrigerator / fridge cleaning, light carpet cleaning, and more!
Contact info
Queens Dock Business Centre, 67-83 Norfolk St, L1 0BG, Liverpool, United Kingdom
- 01512034405
- info@broomandbucket.co.uk
- broomandbucket.co.uk
4.7
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abbie was brilliant
Abbie was brilliant. Managed to make the flat so clean. Always smiling and happy to help. Would recommend both
15 November 2025
Unprompted review
Reply from Broom and Bucket Ltd
Hi Ibrahim, thank you so much for your lovely review. We are really glad to hear that Abbi took such great care of your home. She brings so much positivity to her work, so it is wonderful to hear that came across on the day.
Thank you again for choosing us and for recommending us. It means a lot and we would love to help you again whenever you need us.
Exceptionally good
Arrived on time - cleaned exactly as requested. Pleasant, friendly and very efficient.
7 November 2025
Unprompted review
Reply from Broom and Bucket Ltd
Hi Roger, thank you so much for taking the time to leave your review. We are really glad to hear everything was completed just as you needed and that the team made a good impression. It means a lot to know you had a positive experience with us!
Lifesavers! 🧹 🫧
Everything about Broom and Bucket is beyond expectations. From the staff that booked in my clean, talking me through what will happen step by step, speaking to them is so easy and they’re always quick to reply as well. As for the cleaning? Debbie was a woman on a mission. Not only was Debbie unstoppable with cleaning, she was kind, she was empathetic, she was so lovely at a time when I really needed support. She was so helpful and overall… I’m genuinely speechless. I really am. I actually called the company crying on the phone to thank them and let them know how thankful I was. Debbie left me a list of everything she did, she left me biscuits and she left me feeling a hell of a lot lighter. Her kindness means the world to me, her cleaning has made things easier to manage and when I say the place was left spotless… I mean it. I cannot thank this company or Debbie enough 💕💕💕
7 November 2025
Unprompted review
Reply from Broom and Bucket Ltd
Hi Emma, thank you so much for this review. You had us all tearing up in the office… we were definitely not emotionally prepared for that on a routine afternoon. Debbie was absolutely beaming when we showed it to her and the rest of the team haven’t stopped talking about how lovely your words were.
We are really glad she could be there for you. A clean space can make such a difference when life feels heavy, and knowing the team helped lift even a little of that weight means the world to us. Debbie has a real gift for pairing elbow grease with kindness.
If you ever need us again, whether it is for another clean or just to sprinkle a bit more emotional support and organising magic, we have got you 💕
Thank you again for trusting us with your home and for sharing such a beautiful message. We appreciate you more than you know.
Abby arrived on Wednesday and did an…
Abby arrived on Wednesday and did an excellent job for Broom and Bucket. She worked non stop for the time she was here. Look forward to seeing her again in two weeks time.
29 October 2025
Unprompted review
Reply from Broom and Bucket Ltd
We are so pleased you are happy with your visit from Abbi☺️ Thank you for your review!
Broom and Bucket great service!
Booking was quick and painless, all the questions I had were answered in a timely maner.
On the day of the booking, the cleaner, Leah was fantastic, she went above and beyond what I expected.
Great service that I will be using again in the future.
23 October 2025
Unprompted review
Reply from Broom and Bucket Ltd
We are delighted you are happy with your clean from Leah! Thank you for your review
Excellent cleaning and service!
20 October 2025
Unprompted review
Reply from Broom and Bucket Ltd
Excellent feedback! Thank you :)
Happy customer
It was the first time I used Broom and Bucket and they did not disappoint. Both Amy and Nikki did a fabulous job. No complaints. They were friendly and left my kitchen spotless. Would definitely recommend them.
16 October 2025
Unprompted review
Reply from Broom and Bucket Ltd
I'm delighted you were happy with your service! Thank you so much for your kind words and for taking the time to leave us a review :-)
An excellent cleaning with…
An excellent cleaning with professional manner and do a very thorough job. Better than previous services I tried. Highly recommended.
24 September 2025
Unprompted review
Reply from Broom and Bucket Ltd
Hi Alasdair, thank you so much. We love a good "better than the last cleaning company" moment, that’s basically our version of a five star Michelin rating. Really glad the team impressed you!
Excellent from start to finish-thank you!
Lucy and Thomas were the absolute dream team for our start of tenancy deep clean. They had a tough task on their hands but made everything absolutely sparkling clean! They were both so lovely and friendly and we felt in complete safe hands from the very beginning.
The quotation and booking process with Caitlin and Gem was really easy and smooth and the communication from everyone throughout was really clear. We’d definitely ask for Thomas and Lucy again! Thank you!
19 September 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thank you so much for your lovely message. You have made our day! Lucy and Thomas will be so happy to hear your kind words and we are delighted they could make everything sparkle for you. I will also pass your feedback along to Caitlin and Gem, who will be thrilled to know the booking process felt smooth and easy for you. We would absolutely love to help again in the future and will make a note about Thomas and Lucy being your dream team.
The staff were friendly and…
The staff were friendly and professional. Worked so hard .
8 September 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thank you so much, Val! Your recognition means a lot to us!
Amazing job!
Lucy, Lucy and Thomas has done an amazing job with the one time deep clean. My flat feels like brand new! Absolutely lovely staff!
1 September 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thank you, Can! It’s wonderful to hear your flat feels like new. We’re so glad the Lucy's and Thomas could make your one-off deep clean such a great experience.
Excellent Service
Leah was very professional and thorough! Thank you!
29 August 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thanks so much, Jackie! We’re delighted Leah could provide a professional and thorough clean. We really appreciate your kind feedback.
I had Broom and Bucket’s deep cleaning…
I had Broom and Bucket’s deep cleaning service at my house yesterday, and I’m absolutely thrilled with the results! The team was professional, punctual, and incredibly thorough. I highly recommend Broom and Bucket for anyone looking for a top-notch deep clean. Thank you for an amazing job!
27 August 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thank you! We’re thrilled you’re so happy with your deep clean. Our team loves making homes shine, and your recommendation means a lot to us.
Spotless!
Really convenient, friendly cleaner and amazing clean- house was spotless!
19 August 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thank you for your lovely feedback! We’re so glad your home was left spotless and that you found the service convenient. We’ll be sure to pass your kind words on to the team, they’ll be thrilled to hear this!
Excellent Cleaning Company
Poppy from Broom and Bucket did an amazing job on a one off clean I wanted before some visitors arrived. She paid special attention to the areas I highlighted and the whole house was sparkling afterwards. The whole process of booking the clean was very easy and the communication from B&B was great. Would thoroughly recommend
15 August 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thank you so much for your kind words! We’re thrilled Poppy was able to give your home the sparkle you were looking for and that the booking process was smooth. It’s always our goal to pay attention to the details that matter most to our clients, and we really appreciate you taking the time to share your experience. We’d be delighted to help again whenever you need us!
Professionals
Deep clean, lovely staff, great care for details
Totally recommend
4 August 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thank you! We’re so glad you appreciated the attention to detail from our team. Your recommendation means a lot to everyone here.
Highly Recommended
Absolutely brilliant, place was spotlessly clean after they went in after builders and they were so accommodating and worked flexibly around our needs.
I’ve used them numerous times on my home and on projects and would be happy to recommend them to anyone. Special thanks to Bo for his hard work on this one, much appreciated.
4 August 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thank you so much for your lovely feedback — it truly means a lot to us. We’re so glad we could support you again, especially on this post-build clean.
I’ll be sure to pass your kind words along to Bo — he’ll be thrilled to hear how much his hard work was appreciated.
It’s always a pleasure working with you, and we’re grateful for your continued trust in us across your home and projects.
Looking forward to the next one!
Nice team, poor service
I called broom and bucket to book a one off clean as we'd just moved into the property. That was the precise request I made to the call handler. I was quoted for 4h of clean time, plus oven clean.
Two lovely ladies came, and after the 4h, plus an additional 1h.45, only half the house was cleaned, and to a poor standard.
The oven was only half cleaned, but they did offered to return to finish.
When I questioned the service, I was told that the clean was booked a general clean, which is more light upkeep, rather than deep clean. This was at no point mentioned. Also, why would you as a business agree to book a light upkeep clean for someone who just moved into a property?!
The team were lovely, and offered a 10% refund, but the standard was just poor and would not recommend them, nor would I book them again.
Please see pictures.
15 July 2025
Unprompted review
Reply from Broom and Bucket Ltd
Hi Monica,
Thank you for your feedback. I’d like to clarify a few points to provide a fuller and more accurate picture of the situation.
You specifically booked a general clean with an oven clean add-on, and at no point during the booking process did you request a deep clean or describe the property in a way that suggested one might be required. You also seemed satisfied with the amount of cleaning hours we estimated for you. We would have advised you toward our start of tenancy/deep clean service, which is significantly more time-intensive and priced accordingly had you been clearer in your expectations.
As a business, we don’t upsell services unnecessarily — we go by what is requested. It is always at the client’s discretion what level of service they choose, and the vast majority of our clients do opt for a general clean due to the investment involved in a full deep clean.
We’ve acknowledged that expectations weren’t aligned in this case and have made every effort to resolve things fairly — including issuing a 10% discount, offering to return at no cost to complete the oven and to provide additional cleaning, and placing a further 10% credit on your account for any future service.
We truly did our best to work with you to reach a resolution, but your review omits the many attempts we made in good faith to make things right. While we’re disappointed this experience has left you dissatisfied, we stand by the service that was booked and delivered, and the fair steps we’ve taken to address your concerns.
We wish you the best moving forward.
Broom and Bucket
Service was great and all the work was…
Service was great and all the work was done well
1 August 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thank you very much for taking the time to leave us a review :)
BRILLIANT CLEANERS
It was easy to book this. service. Only gave them 5 days notice. They came, got on with the job, and did a brilliant job.
I thought they had swapped the bath, it was so clean 😀
I would definitely recommend and I will use them again
25 July 2025
Unprompted review
Reply from Broom and Bucket Ltd
Thank you so much, Marian! We’re so pleased we could help at short notice and that you were happy with the results — your comment about the bath made us all smile! We really appreciate the recommendation and look forward to helping again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.