Broom and Bucket Ltd Reviews 

108
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the cleaning team for being exceptionally thorough, friendly, and professional while working inside their homes. Many individuals mention that their living spaces are left wonderfully spotless and fresh, exceeding their initial expectations. Some reviewers were happy with the exceptionally quick and smooth booking process managed efficiently by the helpful office staff. Consumers also deeply appreciate the clear communication, reliable punctuality, and great attention to detail shown during every scheduled appointment. People eagerly look forward to booking future cleaning services because the overall results consistently remain top-notch.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that cleaners arrive on time, work... See more

Service

Customers consistently note positive experiences with service, highlighting that homes are left spotless and... See more

Quality

Users describe positive interactions with quality, noting that their homes were left spotless and looking... See more

Booking process

Consumers find the booking process to be smooth and straightforward, noting that scheduling an appointment is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Broom and Bucket did a deep clean at my mum's house. Booking was really easy and the clean itself was excellent. The house looks completely different, the team - Holly and Bex - we're both friendly,... See more

Company replied

Rated 5 out of 5 stars

David P and Caitlin cleaned my home on 3/7/26. They did a brilliant job;such attention to detail. They were both extremely thorough, courteous and good-humoured. They followed instructions regarding t... See more

Company replied

Rated 5 out of 5 stars

Lucy and Thomas were the absolute dream team for our start of tenancy deep clean. They had a tough task on their hands but made everything absolutely sparkling clean! They were both so lovely and fri... See more

Company replied

Rated 5 out of 5 stars

Poppy from Broom and Bucket did an amazing job on a one off clean I wanted before some visitors arrived. She paid special attention to the areas I highlighted and the whole house was sparkling afterwa... See more

Company replied


Company details

  1. House cleaning service

Written by the company

You have better things to do than clean. At Broom and Bucket, we provide trusted and professional house cleaning and sanitizing services for our valued clients. Our straightforward pricing model allows us to provide you with a quote immediately, meaning less time to wait for your home to be sparkling clean. Our unique Deep Clean Cycle System provides a general clean of your entire home, while deep cleaning a portion of your home on each visit. This ensures your entire home is cleaned to a deep clean standard once you're on our Cycle System. From deep cleans, to tenancy cleaning, to reoccuring cleaning plans, Broom and Bucket is ready to help! We offer house and flat cleaning, deep cleans, one-time cleans, end of tenancy cleaning, after construction cleans, oven cleaning, refrigerator / fridge cleaning, light carpet cleaning, and more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(108)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Deep clean of new property

Bought a new property and organised a deep clean. Really impressed with efficiency and ease of booming. Would use again!

31 March 2025
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Thanks, Ben! We’re so glad you were happy with the deep clean and found the process straightforward. We’d love to help again in the future — just let us know when!

Rated 5 out of 5 stars

Kaitlyn did an amazing job

Kaitlyn did an amazing job, never seen the flat so clean :)

21 February 2025
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Thanks, Charlie! We're delighted Kaitlyn made such a great impression — she really is amazing. So glad you were happy with both the results and the communication. Hope to see you again soon!

Rated 1 out of 5 stars

Absolutely Terrible

Absolutely Terrible - paid them to clean a almost brand new house and they left it so dirty so many people said they did a horrible job from workmen to prospective tenants etc. When I tried to speak to them about it they didn't reply. Don't use them as when you have problems with their cleaners they don't want to deal with it and don't respond to you as a customer. Especially if you are not going to be present to inspect it after then finish. Floors were dirty and dust was everywhere. It seems their cleaners do know how to use a mop or basic cleaning.

19 January 2025
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

We take pride in our work and always strive to provide high-quality cleaning services, but we also believe in setting the record straight when a review misrepresents the facts.

This property was in a very grimy state when we were brought in, with excessive dust buildup that required deep cleaning. As we clearly communicated at the time, when a property has such a heavy level of dust, some resettling is inevitable, and it often takes additional maintenance to fully eliminate it. This is a natural process, and we advised that a follow-up touch-up would be beneficial before new tenants moved in—something that unfortunately was not arranged.

Furthermore, we provided nearly 50 after-photos as proof of the work completed. Despite the claim that we did not respond, we in fact replied within 24 hours and attempted to reach out multiple times via WhatsApp and phone, but received no response in return. It is unfair to say we "didn't want to deal with it" when, in reality, communication was one-sided.

If concerns had been raised at the appropriate time, we would have been happy to assist. However, leaving a property untouched for over six weeks and then blaming us for dust resettlement is both unreasonable and misleading.

We always stand by our work, and this review does not reflect the professional and responsive service we provided.

Broom & Bucket Cleaning Services

Rated 5 out of 5 stars

End of tenancy cleaning done brilliantly!!!

I needed end of tenancy cleaning.
I came to know about Broom and Bucket from Reddit. A LOT of people had recommended their team for any cleaning needs.
The enquiry and further conversation was very smooth and prompt. They gave me all the information beforehand.
The team I had were Leah and Ellie. They were absolutely amazing! They arrived on time and the whole process was hassle-free. The place was spotless! The carpet was cleaned and shampooed as well and it was as good as new! I was amazed at how the place transformed. The work was so thorough as well. They cleaned the oven, hobs, all the windows, doors and the insides of shelves and cupboards so well! The bathrooms were done very well.
I feel the price is totally worth for the impeccable work they are doing!
I don't even have to consider another cleaning service in the future.
Thank you so much for the brilliant work you do!! ❤️

3 December 2024
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Wow — thank you for this incredible feedback! Leah and Ellie are fantastic and will be thrilled to know how much their hard work meant to you. We’re so pleased we could take the stress out of your move. Hope to see you again in the future!

Rated 5 out of 5 stars

Highly recommended

Highly recommended! Daisy amd Sami recently helped me out with my end of tenancy. Absolutely spotless result! They are both really friendly & professional and I wouldn't hesitate to hire them again in the future.

18 November 2024
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Thanks so much, Shirley! We’re so glad Daisy and Sami could help with your end of tenancy clean. Your recommendation means the world — and we’d love to help again anytime.

Rated 5 out of 5 stars

Great service

Great service, had a post-builders clean done by Emma and Leah and they were spot on. Friendly, attentive to detail and stress free with a great result. Would recommend

26 November 2024
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Thank you, Josh! Emma and Leah will really appreciate your kind words. We're glad we could take care of the post-build mess and make the process as smooth as possible.

Rated 5 out of 5 stars

Great company, would recommend!

Communication with the company was great and the cleaning service was top notch. I've had my oven for 6 years and I'm embarrassed to say I could count on one hand the amount of times I have cleaned it, so getting that cleaned was my main request and it's looking better than ever!

7 November 2024
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Thanks, Al! So happy to hear the oven is looking brand new again — Leah will love reading this. Really glad everything from booking to the clean went smoothly!

Rated 5 out of 5 stars

What a difference!

Thank you so much for making my bathroom look so beautiful, it feels like a hotel bathroom! After recent life events have made it impossible to keep on top of things, you have made a real difference for us today. From the moment I first called you, you have all been kind, courteous and efficient. Jeanette did a fabulous job and I’m sure I’ll be using your services again in the future.

29 October 2024
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Thank you, Wendy — your message really touched us. We’re so pleased we could help take some pressure off, and Jeanette will be thrilled to know her hard work made such a difference. We’re here whenever you need us again.

Rated 5 out of 5 stars

Amazing company

Amazing company. Excellent communication from beginning to end. Abbi is the best, I'll be asking her to come again. The house feels not only cleaner but much brighter

28 October 2024
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Thank you so much, Julia! We’re so happy Abbi helped make your home feel fresh and bright. We’ll be sure to pass along your lovely feedback — and we look forward to seeing you again!

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service.
Abbi did a thorough cleaning job. Disruption to my own working from home was minimal and entirely within reason, ie checking in, asking for clear instructions. The price includes cleaners bringing all the tools and products required as well. So there’s no tidy up afterwards either. Definitely recommend.

14 October 2024
Unprompted review
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Thank you, Nancy! We’re really pleased Abbi’s clean fit in smoothly with your day and left things sparkling without any fuss. Your feedback is so appreciated — thank you for recommending us!

Rated 1 out of 5 stars

Beyond disappointed with my experience…

Beyond disappointed with my experience with this company. I’ve used a few companies for one off cleans in the past and have always been really pleased. I thought it was time I invested in regular cleans but Unfortunately the company I wanted had no availability so I tried B&B as it was local. Booked 3 hours and at £34 an hour was expecting good things. This was almost double what I’d paid with other companies. So at 3 hours and £102 later my house looked virtually no different. I know what I can do in my own house in 3 hours. It is a hell of a lot more than was done!
The cleaning cycle that I was told they use
( deep cleaning 1-2 areas more thoroughly) was not used. When I questioned this they said the bathrooms had been deep cleaned. However the cleaner had not ticked it off on the sheet she left ,and I can honestly say I clean my bathrooms to a better standard.
Suffice to say be careful with this company. I hope mine was a one off experience but it has made me very wary. I wish I’d have questioned the price and what they planned on doing. Again £34 an hour for what I got is nothing short of outrageous really.

In response to your comments. I did email you all of the details in this review and more on the 7th October and as yet have not had a reply. If indeed as you state the cost was not £34 an hour why was I charged £102 for 3 hours? I have the invoice of what I was as charged and apart from being able to see in person the time the cleaner started and finished it was on camera and it was literally just 3 hours. So that makes it £34 an hour by anyone’s calculations!

8 September 2023
Broom and Bucket Ltd logo

Reply from Broom and Bucket Ltd

Hi Wendy! We're so sorry you had this experience with us. We currently charge £26 per hour so I'm afraid the price is incorrect. Could you please email us at info@broomandbucket.co.uk with more information?

Rated 5 out of 5 stars

Brilliant!

Fantastic job by lovely group, house looks and smells amazing, everything including cupboards and drawers sparkling clean, delighted with result, thank you guys. Recommend Broom & Bucket 100% x

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Company, Great Cleaners

We've tried a couple of cleaning services in Liverpool and Broom and Bucket is by far the best we've worked with. Our cleaner, Kerry, has been coming fortnightly for a couple of months now and we are absolutely delighted with the service. The owner is very responsive to any inquiries and has always handled our special requests politely and with professionalism.

Most importantly, they actually show up when they say they're going to! Our last cleaners drove us mad, never knowing when they'd actually turn up. Certainly a welcome change to have Broom and Bucket to rely on. I recommend them to anyone looking for a reliable house cleaner.

22 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look