Excellent service from start to finish! From sourcing what I needed to providing it to order online and delivering in no time...I am truly impressed. Cheapest I could find online; I never came across... See more
Company replied
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Made a small online order over a weekend, for two items which was easy to do. One of the items was difficult to source elsewhere as there seems to be a shortage. Order acknowledgement, invoicing and n... See more
This was a replete purchase of medication for 6 months hay fever tablets for my dog. Pre approved by my vet. Excellent service and quick delivery. If I had to say 1 thing I was unhappy with it was t... See more
The staff in the Solihull store are always friendly and helpful, I prefer to travel further to see them than others in the local area. The online store has the best price around for some of my med... See more
Company replied
Company details
Written by the company
Browns Pharmacy Group is a family owned business of eleven pharmacies across the Midlands from Kings Norton to Hinckley. Our first pharmacy at Kingshurst was purchased by Walter Brown in 1980 and since then we have grown steadily. We believe strongly that our purpose is to provide our customers and patients with high quality service in dispensing and supply of medicines, pharmacist consultations and by offering good value products that help make people feel better. Our customers are important to us and we aim to give you a friendly welcome when you visit us.
Contact info
351 Warwick Road, B91 1BQ, Solihull, United Kingdom
- 02746 364586
- enquiries@wmbpharmacy.com
- brownspharmacy.com
Highly recommend
Always fast dispatch and delivery. Always good customer service and great products.
24 October 2022
Very efficient definitely use again 👍🏻
21 October 2022
Phenergan nighttime
I was happy with my medication, it took abit longer than expected but there had been a postal strike. I do think you could send it cheaper, it came in a big jiffy bag and was supposed to be signed for, a small one would do and it was pushed through the letter box so signed for is a waste of my money.
6 September 2022
This product was received when it was…
This product was received when it was promised and arrived in good condition.
2 September 2022
Very quick and very helpful when I had…
Very quick and very helpful when I had to telephone a and correcf my delivery address.The best experience I have had online.
16 August 2022
Good quick service with parcel well…
Good quick service with parcel well packe
Will use them again in the future
14 August 2022
Reply from Browns Pharmacy
David,
All of our orders are sent by Royal Mail 48hour tracked postage as we are required to ensure the tracking of parcels containing medicines.
Many thanks,
Browns Online Customer Service
ordered sunday phoned friday as a week…
ordered sunday phoned friday as a week seemed too long only to be told i had been overlooked and my meds were not sent out.
Very poor service
8 August 2022
Reply from Browns Pharmacy
Hello,
I am very sorry that you had this service. It is not acceptable and we are currently investigating why this happened to ensure it never occurs again. The parcel was dispatched 1st class to ensure you got the product as soon as possible after the error but this does not excuse the fact it took a week for your order to be processed. Please accept our apologies.
Item not delivered.
3 August 2022
Reply from Browns Pharmacy
Andrew,
I have had a look into this order and can see that the order was dispatched on the 28th July with Royal Mail following the order being placed on the 27th July. I am very disappointed that this still has not arrived with you as we send all of our online orders with 48 hour tracked postage. If you send us your details with name and order number then we can get the tracking code for you and look into this.
Many thanks,
Conor
The order was percise and the delivery…
The order was percise and the delivery wa very quick. A great service!
1 August 2022
This was a replete purchase of…
This was a replete purchase of medication for 6 months hay fever tablets for my dog. Pre approved by my vet.
Excellent service and quick delivery.
If I had to say 1 thing I was unhappy with it was the package had been opened at some point from the pharmacy to my address. Such a shame. Perhaps bubble wrap the tablets this way they will not attract attention from sticky fingers!
1 August 2022
Item not received
Ordered my item two weeks ago still not arrived. Will be asking for my money back.
28 July 2022
Reply from Browns Pharmacy
Mark,
I am really sorry that you have had this delay on your order. We have had some operational issues with one of our suppliers which resulted in a delay in the dispatch of your order. We have dispatched this item with Royal Mail on Monday and have now sent through the tracking code to yourself. We tried to keep you updated throughout the process, however, it appears you have not received these emails. I would like to apologise that you have not had the experience with your order which we strive to acheive.
Many thanks,
Browns Online Customer Service.
Excellent service quick delivery
18 July 2022
They dealt with my order very quickly…
They dealt with my order very quickly they asked me about my order and made sure the items I ordered were correct for my ailment and there prices were very good to kind regards
7 July 2022
Thank you for great service!
This is the first time I have used Browns Pharmacy, and I have been very impressed by the ease of ordering and the speed of delivery. The item I ordered arrived securely and well-packaged. Thank you! :)
20 June 2022
Reply from Browns Pharmacy
Clare,
Thank you for the great feedback. We are always happy when our customers experience our service at it's best!
Many thanks,
Conor
My payment was accepted and delivery…
My payment was accepted and delivery date detailed.
The next notification was from the credit card saying that my payment had been refunded.
I received no notification of my order being cancelled or explanation
A terrible way to treat a customer.zero points.
16 June 2022
Reply from Browns Pharmacy
Gordon,
I am really sorry to hear that you were not contacted when your order was refunded. This is against our operating procedures which requires all customers to be contacted if we are unable to fulfil their order.
We are currently in the process of putting a new system in place which automatically emails our customers, to ensure that every customer who unfortunately requires a refund is contacted with a reason why this has happened. However, there are still a few issues we are trying to work out with this system. I would like to apologise for this inconvenience and understand how frustrating it can be when you order online and receive no further information.
Many thanks,
Conor
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