BTCX helped me to solve a problem with transfer. The service was very quick and all the process felt very reliable. I really recommend BTCX where I have been a customer since long ago!
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See what reviewers are saying
Had some issues releasing the transfer, but BTCX Support was very much helpfull and responsive even during weekends with limited support. All my issues was fully explained and taken care of very fas... See more
Every time it requires manual control (when buying BTC) (cannot be random). It always takes several days. Always new stuff to submit. This time it has soo far taken 8 days to buy BTC, they are still r... See more
Company replied
Everything super ! From begining, to VERY NICE SUPPORT/GOOD SERVICE!! (Friendly/professionell/FAST ANSWER (With for example question!!) BTCX IS the best 👍👍 My recomend: jused BTCX!!
Company details
- Currency exchange service
- also in
- Alternative Financial Services
- Financial advisor
- Financial Institution
- Non-bank financial service
Written by the company
Vi har gjort Bitcoin enkelt sedan 2011. Tack vare våra lojala och nöjda kunder har vi utvecklats från Sveriges första Bitcoinbolag till en ledande aktör i Norden. Alla våra tjänster ger kunderna direkt ägande utan mellanhänder. Express Exchange – ett snabbt, enkelt och säkert sätt att köpa Bitcoin. Standard Exchange – för kunder som vill planera sina köp, ha full överblick och använda ett konto som liknar en traditionell banktjänst. OTC (Over-the-Counter) – en premiumtjänst med personlig white-glove-service, levererad av Bitcoin-experter med erfaren support. Vår kundsupport finns självklart tillgänglig på svenska och engelska.
Contact info
Stockholm, Sweden
- support@bt.cx
- bt.cx
4.0
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would recommend
Great company. quick and easy purchases.
When I had issues I got step by step guidance to solve it quickly.
5 March 2020
Unprompted review
Reply from BTCX
Good to hear, thanks a lot Max!
Quick answer and nice people
Quick answer and nice people.
Helped me with all my questions, good explained and ye all good!
5 March 2020
Unprompted review
Reply from BTCX
We aim to please. Thanks for the shout Mr Swish
Reply from BTCX
Thanks Daniel, "No hassle" is our middle name.
Helpful
There is a guy from Norway had phoned me two days ago and demonstrated me how should I get bitcoin from BTCX. I had no clue that was a fraud, but BTCX customer support rang me and explained the situation to me. Otherwise, I had had already scam by that Norwegian guy if without the support help.
10 February 2020
Unprompted review
Reply from BTCX
That is so great to hear Victoria. We work hard to keep those scammers from taking peoples money. Hope you get into bitcoin anyway, on your own.
they are blocking my money for 1 week…
they are blocking my money for 1 week now
sent money on bt.cx and never received it on my wallet!!
be careful
27 June 2019
Unprompted review
Reply from BTCX
Hi! Several years has passed since this review and because of that it was not visible on TrustPilot dashboard. I manually searched for unanswered comments and found this today. I will try to reply now. Better late then ever...
Please contact support@bt.cx if you still didn't get refund. Our support team will find out what happened and answer your questions. Have a great weekend!
Outright scammed me
Outright scammed me, asked for documents to verify my age etc and then didnt send refund. scamming site do not use this site in any way please.
3 December 2018
Unprompted review
Reply from BTCX
Hi! Several years has passed since this review and because of that it was not visible on TrustPilot dashboard. I manually searched for unanswered comments and found this today. I will try to reply now. Better late then ever...
Maybe things were different back in 2018, but today, we always respect if a customer want to cancel an order before it has been paid out. If the process of KYC feels complicated or takes long time you can always email support at support@bt.cx and request to cancel the order instead. If you are registered user you can log in and cancel the order yourself also. What has not changed is the requirements for KYC, that will probably never change. We need to follow the same rules as any other financial institute in Sweden.
Blatant theft.
Willing and fully concious about it this company breaks European consumer laws, abusing KYC procedures as a tool to keep payments sent to them, neither refunding or delivering services for them despite all asked for documents being presented to them.
Outright stealing and nothing less, they even say so themselves - uncommunicative, taunting, condescending and extremly unproffessional support.
Report filed to the ECC and the equivalent Swedish authority.
Avoid at all costs
17 July 2018
Unprompted review
Reply from BTCX
Hi! Several years has passed since this review and because of that it was not visible on TrustPilot dashboard. I manually searched for unanswered comments and found this today. I will try to reply now. Better late then ever...
Maybe things were different back in 2018, but today, we always respect if a customer want to cancel an order before it has been paid out. If the process of KYC feels complicated or takes long time you can always email support at support@bt.cx and request to cancel the order instead. If you are registered user you can log in and cancel the order yourself also. What has not changed is the requirements for KYC, that will probably never change. We need to follow the same rules as any other financial institute in Sweden.
The worst exchange site one can find on…
The worst exchange site one can find on web. Strongly advised to stay away!
28 May 2018
Unprompted review
Reply from BTCX
Hi! Several years has passed since this review and because of that it was not visible on TrustPilot dashboard. I manually searched for unanswered comments and found this today. I will try to reply now. Better late then ever...
Sad to hear that you didn't like our services in 2018. I hope we can change your mind about our services and support in 2023. Wishing you a great weekend.
Withdrawal is faster but fees are high
BTCX i Experienced quick response for setting up account. Had a little trouble in withdraw. But the transaction fees are high. Had to part with $70 for $3500.
18 April 2018
Unprompted review
Reply from BTCX
Hi! Several years has passed since this review and because of that it was not visible on TrustPilot dashboard. I manually searched for unanswered comments and found this today. I will try to reply now. Better late then ever...
70/3500 seems to be a better fee (2%) than we can offer today (approx. 5%). We are always trying to keep the fees as low as possible while maintaining a high standard of service and support. I hope we can assist you in future trades anyway :) wishing you a great weekend.
Theif Scam Site Stole 6000 SEK and dont want to wire it back
I wired 6000 SEK to them on the 25th of September 2017.
They did not want to put it in my account on their site.
And when asked a refund they do not want to refund it.
So they are stealing my 6000 SEK.
Jag överförde 6000 kronor till dem den 25 september 2017.
De ville inte lägga det på mitt konto på deras webbplats.
Och när de begärde återbetalning vill de inte återbetala det.
Så stjäl de mina 6000 SEK.
23 October 2017
Unprompted review
Reply from BTCX
Hej! Flera år har passerat sedan detta omdöme lämnades och på grund av det så syntes det inte i TrustPilot dashboard. Jag sökte manuellt på obesvarade omdömen idag och hittade dessa. Jag kommer försöka besvara nu, bättre sent än aldrig?
En order ska antingen slutföras och betalas ut eller avbrytas och återbetalas. Kontakta vår support på support@bt.cx om du inte fått tillbaka dina pengar från denna affär. Önskar dig en trevlig helg!
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