Industry leaders btcmarkets.net have been with me on my crypto journey for over a decade. I’ve tried other operators and cannot get past the professionalism and human touch combo you find at BTC marke... See more
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I have been using BTC Market for quite some time now, and I have never encountered any issues whatsoever. I believe it is a site where one can trade with peace of mind. I am of a certain age and my g... See more
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My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
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Your platform is very transparent to/for its users. In comparison to another big name, you offer much better value for money with real exchange rates (eg USDT to AUD) that reflect current world condit... See more
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Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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A Company that doesn’t have a contact…
A Company that doesn’t have a contact number in this day and age is a joke!
Get with the programme…
15 April 2026
Reply from BTC Markets
Hi drew.brake,
Thanks for your feedback. We understand where you’re coming from. In today’s world, having a phone number can feel like the most direct way to get support.
As a digital-first crypto exchange, we’ve intentionally designed our support systems to prioritise security, efficiency, and fast resolution times. For this reason, we don’t offer a direct contact number. It helps us protect customers from risks like impersonation or social engineering, which are unfortunately common in the crypto space.
That said, we’re absolutely here to help. Our support team is available through our support portal, and we work hard to respond as quickly as possible.
Reply from BTC Markets
Hi Eoin Whitmore,
We appreciate you taking the time to share your feedback.
BTC Markets operates under strict regulatory obligations, which may require us to place limits on accounts or certain features, including withdrawals, to help ensure customer safety and meet legal requirements.
Reply from BTC Markets
Hi Daniel,
Thanks so much for your positive review. We're delighted to hear you’re enjoying the fast and reliable experience.
Reply from BTC Markets
Hi Thomas,
Thank you for your great feedback! We're glad you find it fast, stable, and easy to use. We appreciate your support!
BTC is very efficient processing…
BTC is very efficient processing purchase and bank transfers as well as accounts, well done
1 April 2026
Reply from BTC Markets
Hi Grant,
Thank you for your fine words! We're glad to hear you're enjoying the efficiency and performance. Your support means a lot to us!
Number 1 Oz crypto exchange
User friendly
No glitches/lag on website
Fast processing
Great customer service
Highly recommended
6 April 2026
Reply from BTC Markets
Hi Eddie,
Thanks so much for your kind words! We're thrilled to hear you’re enjoying the smooth experience and fast service. Our team is always here to help. Appreciate the recommendation!
High fees and they put a permanent ban…
High fees and they put a permanent ban on your account if you decide to take crypto off the exchange and don’t give any reason to justify their decision. Go with someone else Swytx coinbase kraken exodus as anything is better then btcmarkets
25 March 2026
Reply from BTC Markets
Thank you for taking the time to share your feedback. At BTC Markets, customer security and regulatory compliance are our top priorities. In some situations, we may place restrictions on accounts or transactions while reviews are conducted, based on a range of risk considerations. We aim to communicate clearly and request any necessary information to resolve matters promptly. Where this information isn’t provided, we may be unable to proceed with certain requests, including withdrawals. These measures are in place to protect both our customers and the platform. If you would like us to review your situation further, please contact our support team.
Fair and fast transactions
Fair and fast transactions. Honest and great customer service. I felt safe and secure...
1 April 2026
Reply from BTC Markets
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear that you had a fast, smooth experience and that our customer service met your expectations.
Providing a secure and trustworthy platform is our top priority, so it means a lot to know you felt safe while using BTC Markets.
Withdrawal of funds process
I haven't made a withdrawal for at least a year, so I found the latest process very easy and quick.
31 March 2026
Reply from BTC Markets
Hi Paul Hogg,
Thank you for your fine review! We're glad to hear that your recent withdrawal experience was easy and quick, especially after some time away. If you ever need assistance in the future, we’re always here to help!
Really hate the experience with them
Really hate the experience with them. Things were a nightmare to sign up and now they are requesting rediculous information to release my funds. Highly don't recommend, moving to another provider asap.
28 March 2026
Reply from BTC Markets
Sorry to hear about your experience - we understand how frustrating that can be. The information requested for crypto withdrawals is part of our standard compliance and security requirements, designed to protect both you and the platform. We’d be happy to review your case and help move things forward as quickly as possible if you’re open to it.
My transaction was an absolute debacle
My transaction was an absolute debacle.
I sent BTC to another account and unknown to me my account was frozen. I was not contacted and notified.
Customer service is slow, inc no phone number. A whole 7 hours later after sending in a video via email (note, sending videos via email is hard due to file size) my account was un frozen and BTC returned, minus $300 as BTC had fallen during this time.
I used BTC to avoid normal bank fees and regret it. Customer service is bad, slow and offers excuses I’m meant to take on the chin.
Have taken my crypt off the exchange and my partner has taken hers too, along with members of my family.
20 March 2026
Reply from BTC Markets
Sorry to hear about your experience - we understand how frustrating this would have been. As mentioned, the delay was due to our security measures designed to protect customers and prevent unauthorised activity. In some cases, these checks can take time to review and may require additional verification, which can unfortunately create friction. We’ve taken your feedback on board and will be reviewing our processes to improve turnaround times and the overall experience. We appreciate you taking the time to share your feedback, and we apologise for the impact this had on your trading experience.
Great platform - massive fan, since 2015
Great platform, great support. Immediate support. They do right by the regulations, they do right by how they secure things and I like their policies. Been a user of their platform since 2015. Have tried many others - BTC Markets should be the industry benchmark for all exchanges to be like.
Instantaneous withdraw/deposits, no bs platform, fills me with confidence. Decent spreads and low fees. Yeah, I'm a fan.
I also don't mind their trading pairs and newsletter. I skim at best and don't use their phone app but they're making good steps all the time it seems.
26 March 2026
Reply from BTC Markets
Hi Albert L,
Thanks so much for your thoughtful review and for being with BTC Markets since 2015, that kind of long-term trust means a lot to us.
We’re really glad to hear you value our focus on security, compliance, and straightforward trading experience. It’s great to know our fast deposits/withdrawals, competitive fees, and ongoing improvements are making a difference for you.
Deposits and withdrawals are shockingly fast!
Deposits and withdrawals are shockingly fast ! I haven’t used this platform in years and they’ve done so much since to make trading experience better. Thank you devs!
26 March 2026
Reply from BTC Markets
Hi Jorwel Maszniew,
Thank you so much for your kind words! We're thrilled to hear that you've noticed the improvements and are enjoying the faster deposits and withdrawals. Our team has worked hard to enhance the trading experience, so it means a lot to know it's making a difference for you.
BTC are dominating and over reaching
BTC are dominating and over reaching. They wanted all my personal details, names, relationships, detailed information on my assests, what I was doing with them, how and why I was purchasing crypto, where and why it was moving. They expect complete visibility of my details and assets, and locked my account and ability to make transfers as they weren’t happy with my plans. The experience is guilty until proved innocent, and BTC wouldn’t reveal any of their information or sources of information about what they ‘knew’ about the supposed issues. 0/5 stars
25 March 2026
Reply from BTC Markets
Hi Brenton,
As a regulated platform, we have a responsibility to keep our customers and their funds safe, especially in an environment where scams and fraudulent activity are increasingly common. In some situations, this means asking additional questions or temporarily restricting account activity while we verify transactions.
Please be assured these checks are not about assuming wrongdoing, but about meeting our legal obligations and protecting you from risks that may not be immediately visible.
We appreciate your feedback and will use it to improve how we communicate and support customers through these processes.
Easy, Fast, Simple.
Everything is pretty straight forward. Flexible and simple to send/receive and bank payments are instant as well.
20 March 2026
Reply from BTC Markets
Hi Alex,
Thanks for your great review! We're glad you're enjoying the simple experience and fast payments. We appreciate your support!
I just got absolutely ripped off on BTC Markets…
I just got absolutely ripped off on BTC Markets and I’m furious. I deposited $1888 AUD, went to buy BSV, and simply selected the default options like any normal person would. It defaulted to a limit order, I hit enter without thinking twice (because I trusted the platform), and the order filled instantly at $30.81.
The actual spot price at the exact same moment was $22.10.
That’s an instant $480 loss the second I was “in position”. My entire account value dropped by over 30% before I even had time to blink. No warning, no clear indication the spread was that insane, nothing. Just a silent rug-pull because their order book is so thin and their default settings are predatory.
I immediately checked CoinSpot — same trade, same time, the bid/ask spread was tight and I would have paid close to the real market price. Night and day difference.
BTC Markets is a total rip-off. Their “defaults” are designed to screw beginners and anyone who dares to trust the platform. I will never use them again and I strongly recommend everyone else sticks to CoinSpot instead. At least there you actually get what you pay for instead of getting robbed in broad daylight.
Absolute garbage exchange. 1/5 stars and I’d give it zero if I could.
18 March 2026
Unprompted review
Reply from BTC Markets
Hi Tom,
We’re sorry to hear about your experience. BTC Markets is an exchange, we don’t set or provide default pricing. All prices come from other customers placing buy and sell orders.
When placing an order, the system shows the best available sell price in the order book at that time. This reflects what another customer is asking. Traders can choose to accept that price or enter their own and wait for it to be filled.
Before confirming, traders are given an additional opportunity to review the order details, including a clear warning and visual indicator where pricing differs from the broader market. This must be actively acknowledged before the order can be completed.
— BTC Markets Team
Ease of buying and selling
28 February 2026
Reply from BTC Markets
Hi Aaron,
We're glad to hear that you find buying and selling on our platform easy and convenient. Our goal is to make every transaction smooth and user-friendly, and it’s great to know we’re meeting your expectations
Ease of use.
16 March 2026
Reply from BTC Markets
Hi Ian,
We’re so pleased to hear that you found our crypto exchange easy to use. We work hard to make buying, selling, and managing crypto as simple and straightforward as possible. Your feedback means a lot to us, and we truly appreciate your support.
Been buying crypto with BTC markets…
Been buying crypto with BTC markets since it opened - has never let me down.
16 March 2026
Reply from BTC Markets
Hi Lucy,
Thanks so much for your support and loyalty since the early days of BTC Markets. We’re thrilled to hear we’ve consistently delivered for you, and we really appreciate you taking the time to share your experience and support.
This was a marathon
This was a marathon. Kevin did have a lot of patience we finally got there to do 2 authentication step and finally withdraw money. The hurdles you have to jump through is rediculous
16 March 2026
Reply from BTC Markets
Thanks for your feedback. We understand the process can feel frustrating, particularly when a 2FA reset is required. These steps are in place to protect customer accounts and ensure that withdrawals are only authorised by the rightful account holder. I’m glad to hear Kevin was able to assist and get everything resolved in the end. We appreciate your patience throughout the process.
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