Industry leaders btcmarkets.net have been with me on my crypto journey for over a decade. I’ve tried other operators and cannot get past the professionalism and human touch combo you find at BTC marke... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using BTC Market for quite some time now, and I have never encountered any issues whatsoever. I believe it is a site where one can trade with peace of mind. I am of a certain age and my g... See more
Company replied
My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
Company replied
Your platform is very transparent to/for its users. In comparison to another big name, you offer much better value for money with real exchange rates (eg USDT to AUD) that reflect current world condit... See more
Company replied
Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BTC Markets
Hi Lisa Wade,
Thank you for the amazing 5-star review. We’re so glad to hear you’re happy with your experience on our exchange. We really appreciate your support and look forward to continuing being part of your crypto journey.
I have opened my account with BTC…
I have opened my account with BTC markets more then 8 years ago.. BTC is very professional, extremely cautious when it comes to securing your assets.
I highly recommend BTC MARKETS for crypto lovers
14 March 2026
Reply from BTC Markets
Hi Suleyman Kokcinar,
Thank you so much for your loyalty and support over the past 8+ years. We truly appreciate your kind words and are delighted to hear that our professionalism and cautious approach to security have given you confidence in managing your assets with us. Your recommendation means a lot to the team, and we’re proud to support passionate crypto investors like you.
Reply from BTC Markets
Hi Adam,
Thanks for your review! We're pleased to hear your transaction was quick and straightforward. Making the process simple and efficient for our customers is always our goal.
Do Not Use For Transactions
Apart from the excessive fees, use for online shopping results in frozen assets for vague, unspecified reasons.
Presumably works OK for trading.
11 March 2026
Unprompted review
Reply from BTC Markets
Thanks for your feedback. We’re sorry to hear about your experience. In some cases, transactions may be temporarily restricted while our team reviews activity to ensure the security of customer accounts and to meet our regulatory obligations. We understand this can be frustrating, but these checks are designed to help protect users and the platform. If you’re still experiencing issues, please reach out to our support team so we can review your account and assist further.
Reply from BTC Markets
Thanks for your feedback. We understand that additional verification for crypto withdrawals can be frustrating. These checks are in place as part of our security and regulatory obligations, and are designed to help protect customers from fraud, scams, and unauthorised activity. If you’re having trouble completing the process, please reach out to our support team and we’ll be happy to assist further.
Very satisfied as long term customer, amazing customer support!
I've been a BTC Markets customer for many years now and have always found their customer support to go above and beyond, making sure my needs as their client are always met. On the most recent occasion, I needed help transferring some assets from one platform to another and I'd missed a crucial step. After reaching out to the BTC Markets customer support team, they were able to guide me to get my transaction processed. Even though it was something I was failing to do correctly on another exchange! In other words, they provided support to me as their client to troubleshoot my error in transacting on another (competitor) platform.
11 August 2025
Reply from BTC Markets
Hi Shannon,
Thank you for your kind words and for being a valued BTC Markets client over the years. We're delighted to hear that our support team was able to assist you and help resolve the issue with your transfer. Our goal is always to go the extra mile to ensure our clients have a smooth experience, even when navigating other platforms. We truly appreciate your feedback and your continued trust in BTC Markets.
Safety..!!
Safety... these guys look after you all the way. Have had no issues at all. Everything is simple to understand. Was referred by a mate who has used for years. Glad I went with them!!!
6 March 2026
Reply from BTC Markets
Hi Steven Bosten,
We appreciate you taking the time to leave a review. We're glad to hear your experience with BTC Markets has been smooth and easy to understand. It's awesome that your mate recommended us. Referrals from long-time users mean a lot.
Too long and too restrictive
My application took a very long time, longer than any other exchange. In the end I was refused permission to transfer btc to my cold wallet. The excuse about protecting me doesn't hold water. It was patronising and insulting. I think this exchange is more possessive about its btc than any other exchange. So the term 'exchange' doesn't really apply.
6 March 2026
Reply from BTC Markets
Hi Bill,
Thank you for sharing your feedback. We understand your frustration regarding your recent withdrawal request and the time it took to process. Our team carefully reviews transactions to ensure the security and compliance of all accounts. In some cases, this may result in limitations being applied to certain withdrawals, particularly when large amounts are involved or additional verification is required. We appreciate your understanding as we strive to balance security with user experience, and we’re always looking for ways to improve our processes.
Simple to use
3 March 2026
Reply from BTC Markets
Hi Joseph,
Thank you for your kind words! We're pleased to hear that you find BTC Markets easy to use. Our team is committed to providing a seamless and user-friendly trading experience.
Reply from BTC Markets
Hi Martin,
Thank you for trusting us with your crypto journey! We’ll continue working hard to deliver fast transactions, strong security, and the best possible experience.
Reply from BTC Markets
Hi Souie,
We’re so glad to know you’re having a positive experience and finding the platform user-friendly. Our goal is to make crypto trading straightforward and accessible for all users, and it’s wonderful to hear that we’re meeting that mark.
Reply from BTC Markets
Hi Najah,
We’re thrilled to hear that you experienced both ease and speed while using BTC Markets, and that you felt safe throughout the process. Providing a secure, seamless, and efficient trading environment is always our top priority.
Fast processing and easy to manouver
25 February 2026
Reply from BTC Markets
Hi Hazel,
We’re thrilled to hear that you found the process fast and easy to maneuver. Providing a smooth and efficient experience for our customers is always our top priority, and your feedback truly means a lot to us.
Smooth Transaction Although I couldn't…
Smooth Transaction Although I couldn't disable my sim text to do with security. I don't have service a lot of the time & can be inconvenient. 2FA is enough for me.
24 February 2026
Reply from BTC Markets
Hi J Roberts,
Thank you for your kind review, we’re glad you had a smooth experience!
We understand the inconvenience of SIM-based text security, especially when you don’t always have service. Your feedback about preferring 2FA alone is appreciated, and we’ll be sure to share it with our team.
Kick me while I'm down
As i was the victim of a scam, BTC MArkets decided to kick me whilst I was down and block me from using any withdrawals of my own assets. essentially treating me like a child, or worse a criminal.
As such I have moved my finances to a new exchange. Hopefully they will treat more in a much more humane fashion.
I'm sure BTC markets will now write a response which i am powerless to respond to.
Well done, take the last word
****they didnt expect i would be given a chance to respond. I actually have it in writing that the block was permanent. So saying here that it was "temporary" is a lie and all for face value. Shame Shame Shame
23 February 2026
Reply from BTC Markets
Hi there, We’re sorry this experience has been upsetting. When certain activity is detected, we’re required to temporarily restrict withdrawals while our Risk & Compliance team reviews the account - this is a protective measure, not a judgment on you. Importantly, you were able to withdraw your AUD balance back to your bank account. The temporary restriction related to specific crypto withdrawals while we completed our checks. We understand how frustrating this can feel, particularly after a difficult situation. Our priority is always to reduce the risk of further loss and protect our clients’ assets. We wish you all the best moving forward and encourage you to stay cautious online.
Easy to use app
Easy to use app
Deposit and withdraw funds are easy
Great customer service
Been with BTC market since 2017 and been very happy
22 February 2026
Reply from BTC Markets
Hi Ali,
Thank you for your loyalty and kind feedback since 2017. We’re glad you find the app easy to use and that deposits, withdrawals, and customer service meet your expectations. Your continued trust means a lot to us, and we’re always here to help.
Reply from BTC Markets
HI Glenn Denman,
We truly appreciate your comments regarding professional development and account security. At BTC Markets, we are committed to continuously improving our platform, our team’s expertise, and the safety of our users’ accounts. Maintaining a secure trading environment is one of our highest priorities.
My true thoughts are that btc markets are a great blockchain with quick responses to my questions and problems tc markets…
My true thoughts are that btc markets has been excellent to deal
My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer crypto to a cold wallet etc
It would be great to have information on the correct procedures to navigate all things crypto
I have learnt a lot on my own but have difficulty in transferring my crypto to a wallet
I have the necessary information to put forward to btc markets but just don't know enough about how to do it
Kind regards Chris Parzybok
13 February 2026
Reply from BTC Markets
Hi Chris Parzybrook,
We’re delighted to hear that you’ve had an excellent experience dealing with BTC Markets and that you’ve taken the initiative to learn so much about crypto on your own, that’s fantastic to see.
We understand that transferring crypto to a cold wallet and navigating certain procedures can feel overwhelming, especially for users who aren’t as confident with technology. Your feedback about making these processes clearer and more accessible is greatly appreciated, and we’ll be sure to pass it on to our team as we’re always looking to improve our educational resources and user guidance.
If you ever need assistance with wallet transfers or any other steps, our support team is always here to help guide you through the process.
It hurts like hell to sell in a dip
It hurts like hell to sell in a dip, but at least BTC Markets made it easy.
No hassle, sensible restrictions on balance were easy to change, MFA and checks on withdrawals and correct and profession documentation for tax time.
Thanks team!
20 February 2026
Reply from BTC Markets
Hi Mbc,
Many Thanks for your review.
We’re glad to hear you found the platform easy to use and that features like balance management, MFA, withdrawals, and tax documentation worked smoothly. Providing a secure and straightforward experience is our priority.
Reply from BTC Markets
Hi there, thanks for your feedback. Our trading fees are tiered and incentive-based, with the applicable fee clearly displayed before confirming each transaction. We aim to keep our pricing competitive and transparent so clients can make informed decisions prior to trading. We appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.