I missed a lucrative trading opportunity because a) I was unexpectedly logged out of the app for no reason and b) when I tried to login again, I was locked out for "Incorrect username or password". I... See more
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Industry leaders btcmarkets.net have been with me on my crypto journey for over a decade. I’ve tried other operators and cannot get past the professionalism and human touch combo you find at BTC marke... See more
Company replied
I have been using BTC Market for quite some time now, and I have never encountered any issues whatsoever. I believe it is a site where one can trade with peace of mind. I am of a certain age and my g... See more
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My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
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Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from BTC Markets
Hi there, thanks for your feedback. Our trading fees are tiered and incentive-based, with the applicable fee clearly displayed before confirming each transaction. We aim to keep our pricing competitive and transparent so clients can make informed decisions prior to trading. We appreciate you taking the time to share your experience.
Entrapement
In the begining the appear to be so courteous and willing to assist you which is a facade and when you have issuies with their app. system they are not helpful at all and in addition to all this they have not refunded my money back, it's been an appalling experiences to go through this, they seem to be great at the start then once they hook you in line and sinker it's to late because they have your money, I have emailed them 15 times and after some time I received an automated computer generated email reply to say they will refund my money back between 2 to 3 days as they closed my account without no explanation at all because I only had just started with them and as I waited for this had checked by bank account but no refund reflecked my account yet and so I had emailed them back again to say it's now been 5 days and I have not received my refund back why?, after some time they had replied me back to say they will not refund me my money back without no reason, can you believe these miserable vaulches how they can get away with this ...
4 February 2026
Unprompted review
Reply from BTC Markets
Hi there, we’re sorry to hear about your experience. Account access and withdrawals are subject to standard review and verification requirements to ensure the safety and integrity of all customers. Once the requested verification steps are completed, our team will be able to finalise the review and proceed accordingly. Please refer to our previous correspondence for the details needed, and our team will assist you further once received.
Easy deposit and withdrawal process
4 February 2026
Reply from BTC Markets
Thanks for the great feedback - we’re glad to hear you’ve found the deposit and withdrawal process smooth and easy. We appreciate your support!
Reply from BTC Markets
Thanks for the great review - we’re glad to hear you’ve found the platform fast and easy to use. We appreciate the feedback and your support.
Crypto Trading Made Easy
BTC Markets is easy to use and so far its been fraud free. I know some exchanges have been hit by hackers.
2 February 2026
Reply from BTC Markets
Thanks for the thoughtful review - we really appreciate it. We work hard to keep the platform simple to use while maintaining strong security controls to protect our customers. Glad your experience with BTC Markets has been a positive one so far.
Reply from BTC Markets
Thanks for the great feedback - we’re glad you found it simple and helpful. Appreciate you taking the time to leave a review and support BTC Markets!
you have always been a steady rock in…
you have always been a steady rock in turbulent times :)
8 February 2026
Reply from BTC Markets
Thank you - that really means a lot to hear. We’re glad we could be there for you when it counted.
Reply from BTC Markets
Thanks for the great review - really appreciate the feedback! Glad to hear you’ve had a positive experience with us. If you ever need anything, our team is here to help.
Easy to navigate & use
Easy to navigate & use, most impressed with the various trading possibilities!
7 February 2026
Reply from BTC Markets
Hi John Hollingshead,
Thank you for the fantastic feedback! We’re delighted to hear that you find the platform easy to navigate and that you’re enjoying the range of trading opportunities on our BTC markets. We really appreciate you taking the time to share your experience and for choosing us to trade with
This is the first exchange I’ve used
This is the first exchange I’ve used, and I’m still using it. Easy to use,can’t fault it.
31 January 2026
Reply from BTC Markets
Hi Robbie,
Thank you for the great review! We’re thrilled to hear that we’ve been your first crypto exchange. Making the platform easy to use is a top priority, so it’s awesome to know that’s been your experience. We really appreciate your support!
My withdrawal process kit was S set at…poor service response
My withdrawal process kit was S set at zero and despite a number of emails to the service desk it still hasn’t been changed
30 January 2026
Reply from BTC Markets
Hi Lou Borrelli,
We would genuinely like to resolve this for you and are very happy to review your limits request once we receive the requested details. Please reply to our current service desk email so we can assist as quickly as possible. Thank you for your patience, and we look forward to assisting you.
Great UX, even better support
UX is spot on, easy to use, glitch free, and support is willing to go the extra mile to explain crypto tech and how transfers work and fix things quickly when transfer go stray, pretty amazing in this day and age of incompetent customer service in most businesses
30 January 2026
Reply from BTC Markets
Hi Mlo,
We’re thrilled to hear that you’ve had a smooth experience with our UX and that our support team was able to help demystify crypto transfers and get things sorted quickly when needed. Making digital asset trading approachable, and backing it up with real human support is something we care deeply about, so your words genuinely mean a lot to us.
Reply from BTC Markets
Sorry to hear you’re unhappy. In some cases we’re required to complete extra verification (such as a short video check) to meet security and regulatory obligations. If you’d prefer not to proceed, we can assist with closing your account.
I received a timely reply back re my…
I received a timely reply back re my request for withdrawal of funds over the allowable daily limit.
29 January 2026
Reply from BTC Markets
Hi Jennifer,
Thank you for your review! We’re glad our team could respond quickly to your withdrawal request. Providing timely and helpful support is important to us, and we appreciate you taking the time to share your experience.
The service is seamless and easy
5 February 2026
Reply from BTC Markets
Hi BSSF -Self Managed Super Fund,
Thank you for your wonderful feedback! We’re happy to hear you had a smooth and effortless experience with us. Your support means a lot.
No worries!
There is comfort dealing with an Australian exchange. 2FA is seamless and reassuring. Your help desk showed me the process to sell then withdraw and it all went along smoothly.
I hope to buy again later when I feel the time is right.
4 February 2026
Reply from BTC Markets
Hi Douglas Demnar,
We’re thrilled to hear that your experience with our platform and support team was such a positive one.
Security and simplicity are incredibly important to us, so it’s great to know that features like 2FA and our guided sell-and-withdraw process gave you peace of mind. We’re glad everything went smoothly for you.
Reply from BTC Markets
Hi Brenton,
We’re thrilled to hear you found our service fast and easy to use. Your support means a lot to us, and we look forward to continuing to provide you with a smooth experience.
Safe hands
In my 5 years experience with BTC Markets I’ve found them to run a tight ship.
Following the regulatory rules of navigation, they avoid the storms and pirates who would steal our treasures, allowing me to sleep soundly at night.
I recommend BTC Markets before all other exchanges.
25 January 2026
Reply from BTC Markets
Hi Shane,
Thank you for your thoughtful and creative review! We truly appreciate your five years with BTC Markets and are honoured by your confidence in our team. Staying compliant, secure, and steady no matter, the market conditions is exactly what we strive for every day. We’re glad to know our approach helps you rest easy, and we look forward to continuing the journey with you.
So far I am very happy with BTC…
So far I am very happy with BTC Markets. They don't hold all crypto cons but they have a good range for trade or buy & hold.
The support team is really great, prompt answer the calls with a great guidance.
2 February 2026
Reply from BTC Markets
Hi Marcio Muniz,
Thank you for sharing your experience with BTC Markets! We’re glad you’re enjoying our cryptocurrency range and that our platform supports both trading and long-term investing. It’s wonderful to hear our support team made a positive impression, we truly prioritize fast, helpful service.
Quick and reliable..thankyou
1 February 2026
Reply from BTC Markets
Hi Deborah,
We’re glad to hear you found our platform quick and reliable. Your trust means a lot to us, and we’ll continue working hard to deliver the best trading experience possible.
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