Industry leaders btcmarkets.net have been with me on my crypto journey for over a decade. I’ve tried other operators and cannot get past the professionalism and human touch combo you find at BTC marke... See more
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See what reviewers are saying
I have been using BTC Market for quite some time now, and I have never encountered any issues whatsoever. I believe it is a site where one can trade with peace of mind. I am of a certain age and my g... See more
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My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
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Your platform is very transparent to/for its users. In comparison to another big name, you offer much better value for money with real exchange rates (eg USDT to AUD) that reflect current world condit... See more
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Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick in processing withdrawal
27 January 2026
Reply from BTC Markets
Thanks for the great feedback! Glad to hear the withdrawal was processed quickly - appreciate you taking the time to leave a review 🙌
Reply from BTC Markets
Hi Huber,
We're so glad you're enjoying the app. Your support means everything to us. If there's anything else you'd like to see or any way we can make your experience even better, feel free to let us know.
Easy process to sell crypto
23 January 2026
Reply from BTC Markets
Hi Glenn,
We’re thrilled to hear you found the process easy and smooth. Making crypto transactions simple and stress-free is exactly what we aim for. We truly appreciate your support and look forward to serving you again soon!
So easy to use.
20 January 2026
Reply from BTC Markets
Hi Shona,
We love to hear this! Thanks for sharing. Making crypto simple and accessible is exactly what we’re aiming for. Appreciate your support!
BTC Markets out perform the opposition
Your platform is very transparent to/for its users. In comparison to another big name, you offer much better value for money with real exchange rates (eg USDT to AUD) that reflect current world conditions. Other platforms clearly gouge their customers when trying to withdraw funds. Trading easy and straight forward - nothing hidden from view. Withdrawal facility excellent, easy to use and no gobbledygook to wade through to enact. Overall, a very good experience.
19 January 2026
Reply from BTC Markets
Hi Graham Homley,
We’re delighted to hear you’ve had such a positive experience with our transparency, pricing, and withdrawal process. Your support means a lot to us, and we look forward to continuing to serve you.
Overreaching Service
Use to be a great service until they found the need to get into your business and restrict BTC withdrawals. Will take my business elsewhere
18 January 2026
Unprompted review
Reply from BTC Markets
Hi Jason Johnston,
We appreciate you taking the time to share your feedback.
As a regulated provider, we’re required to maintain robust security and compliance measures to help protect our customers and the integrity of the platform. In some circumstances, this can mean additional checks or restrictions are applied to certain transactions, including crypto withdrawals.
Great sit. Love it
I have a small holding of crypto currencies and trade only occasionally. The bids I've made and the sales I've made went as I expected. Cash goes into my account when I want. The site is easy to navigate. And watching trades in real time is, for me, fascinating.
9 January 2026
Reply from BTC Markets
HI Paul Home,
Thank you for your review! We’re glad to hear your trades are working as expected, the platform is easy to use, and that you’re enjoying the real-time market activity. We appreciate your trust in BTC Markets and are here if you ever need support.
Reply from BTC Markets
Hi Yogie,
Thank you for your feedback. We understand your concerns regarding our fees and appreciate you sharing them. We continuously review our pricing structure to ensure it remains competitive and aligned with market conditions. Your comments have been noted and will be shared with the relevant team.
terrible website made a payid deposit…
terrible website made a payid deposit says processed on there end but doesn't show in balance support are impossible to talk to and very dismissive scam don't use
16 January 2026
Unprompted review
Reply from BTC Markets
Hi Bethany,
Thank you for your message and for bringing this to our attention.
We take all payment-related matters seriously, and we understand how concerning it can be when a deposit does not immediately reflect in your account.
So that we can properly investigate this for you, we kindly ask if you have not already done so, submit a request through our official support channel on our website.
Please note that BTC Markets is a registered Australian crypto exchange, and our team will review your case as soon as it is received.
Fast service for transfers
16 January 2026
Reply from BTC Markets
Hi Damian,
Thank you so much for your kind words and for taking the time to leave a review! We’re thrilled to hear that you found our transfer service fast and efficient.
At BTC Markets, we always aim to deliver a smooth and speedy experience.
A+ Aussie Exchange!
I've always found BTC Markets to be a reliable and trustworthy exchange. I am Australian and therefore prefer to use an Australian Exchange. The instant Osko transfers are great too!
15 January 2026
Reply from BTC Markets
Hi Brett Mason,
We really appreciate you taking the time to share your experience! Being a trusted and reliable exchange for Australian users is something we take seriously, so it means a lot to hear your feedback. We’re glad the instant Osko transfers are working well for you too. Thanks again for choosing BTC Markets.
Simple Business
I'm impressed with the ease of transacting on BTC Markets. Information provided is clear, no hiccups with depositing, buying, selling and withdrawing.
15 January 2026
Reply from BTC Markets
Hi Debbie Davis,
We’re glad to hear you’ve had a smooth experience with deposits, trading, and withdrawals. Providing clear information and seamless transactions is a top priority for us, and your review means a lot. We appreciate your trust in BTC Markets.
Reply from BTC Markets
Thanks for the 5-star review! We’re glad to hear you found the AUD withdrawal process simple and smooth. Appreciate your support!
I needed ass with a transaction
I needed ass with a transaction - it was provided promptly with very clear instructions.
13 January 2026
Reply from BTC Markets
Thanks so much for the 5-star review! We’re glad to hear the assistance was prompt and the instructions were clear. If you ever need help again, don’t hesitate to reach out!
I have been using BTC Market for quite long!
I have been using BTC Market for quite some time now, and I have never encountered any issues whatsoever. I believe it is a site where one can trade with peace of mind. I am of a certain age and my grasp of English is limited, so I am not particularly adept at handling such tasks. Nevertheless, I am grateful that I have been able to use it without inconvenience for so long.
While most people harbour concerns due to a lack of trust in exchanges, I would recommend BTC Market to anyone.
13 January 2026
Reply from BTC Markets
Thank you very much for your kind 5-star review and for taking the time to share your experience with BTC Markets. We’re really pleased to hear that you’ve been able to trade with confidence and peace of mind over such a long period. Making our platform reliable and easy to use for all customers - regardless of experience or language - is something we care deeply about. Your recommendation truly means a lot to us. If you ever need assistance, our team is always here to help.
Very easy to work with
Very easy to work with. Trustworthy and reliable.
Easy to use web interface and mobile app.
11 January 2026
Reply from BTC Markets
Hi Mark,
We’re pleased to hear that you find our platform easy to use and that our web interface and mobile app have made your trading experience smooth and reliable. Your trust means a great deal to us, and we’re committed to continuing to provide a secure, user-friendly service for all our customers.
I've been using btc for a couple of…
I've been using btc for a couple of years and this was my first time withdrawing money. It was in my account in minutes. Very impressed.
10 January 2026
Reply from BTC Markets
Hi Craig,
Thanks so much for taking the time to share your experience! We’re thrilled to hear that your first withdrawal went smoothly and that the funds arrived within minutes. Your feedback means a lot to our team and helps us continue improving our service. We look forward to supporting you with many more fast and seamless transactions in the future.
Reply from BTC Markets
Hi Youssef,
We’re thrilled to hear that you found your experience with BTC Markets to be amazingly hassle-free. Making crypto simple, secure, and seamless for our customers is exactly what we aim for, so it’s great to know we delivered for you.
Ease of the transactions.
9 January 2026
Reply from BTC Markets
Hi Mr RGF,
We’re glad to hear that you had a positive experience with BTC Markets and found the transaction process easy to use. Providing a smooth and reliable trading experience is always our priority.
Great customer experience
9 January 2026
Reply from BTC Markets
Hi RM,
Thank you so much for your kind words and for taking the time to share your experience with BTC Markets. We’re delighted to hear that you had a great customer experience with us.
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