I missed a lucrative trading opportunity because a) I was unexpectedly logged out of the app for no reason and b) when I tried to login again, I was locked out for "Incorrect username or password". I... See more
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Industry leaders btcmarkets.net have been with me on my crypto journey for over a decade. I’ve tried other operators and cannot get past the professionalism and human touch combo you find at BTC marke... See more
Company replied
I have been using BTC Market for quite some time now, and I have never encountered any issues whatsoever. I believe it is a site where one can trade with peace of mind. I am of a certain age and my g... See more
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My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
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Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great customer experience
9 January 2026
Reply from BTC Markets
Hi RM,
Thank you so much for your kind words and for taking the time to share your experience with BTC Markets. We’re delighted to hear that you had a great customer experience with us.
Reply from BTC Markets
Hi Ric,
Thank you for taking the time to share your feedback. We understand your concerns.
While we’re unable to discuss the details of individual account reviews in a public forum, please know that any restrictions or declines are applied only after careful consideration and in line with obligations designed to keep all customers safe.
Easy to use,quick transactions
9 January 2026
Reply from BTC Markets
Hi Jarrod,
Thanks for taking the time to leave a review. We’re happy to hear that you find our BTC markets easy to use and our transactions quick. Your feedback helps us continue improving our service.
Easy to use.
9 January 2026
Reply from BTC Markets
HI Dennis,
We’re really glad to hear that you find BTC Markets easy to use, that’s exactly what we aim for. If there’s ever anything we can do to improve your experience even further, please don’t hesitate to let us know. We appreciate your support!
Helpful easy to follow procedures even…
Helpful easy to follow procedures even for an old guy like me who has limited skills with computers.Good service.
8 January 2026
Reply from BTC Markets
Hi Michael,
We’re really pleased to hear that you found our procedures easy to follow making things simple and accessible for everyone is very important to us. It’s great to know our service has been helpful to you.
If you ever need a hand with anything, our support team is always here to help
Extremely happy with the almost instant…
Extremely happy with the almost instant funds transfers, both ways.
8 January 2026
Reply from BTC Markets
Hi Peter,
We’re pleased to hear that you’re enjoying the speed and reliability of our instant fund transfers, both deposits and withdrawals. Delivering a smooth and seamless experience is one of our top priorities, so your satisfaction truly means a lot to us
Reply from BTC Markets
Thanks for the review! We’re glad you found the platform user-friendly and efficient. We appreciate you taking the time to share your feedback and thank you for using BTC Markets.
Too greedy
Great service, however became too greedy with the fees, currently using another exchange.
30 December 2025
Reply from BTC Markets
Thanks for the honest feedback - we’re glad you had a good service experience. We understand fees are an important factor when choosing an exchange, and we’re continually reviewing our pricing to remain competitive while maintaining strong security and local support. We appreciate you taking the time to share your thoughts and hope to welcome you back in the future. Thanks again for using BTC Markets.
Easy to use and withdrawals are…
Easy to use and withdrawals are literally instant via osko
6 January 2026
Reply from BTC Markets
Thanks for the 5-star review! We’re glad you’re finding the platform easy to use and enjoying instant withdrawals via Osko. We appreciate you taking the time to share your experience and thank you for using BTC Markets.
Reply from BTC Markets
Thanks for the 5-star review! We’re glad you found the app easy to use and the help resources useful. We appreciate you taking the time to share your experience and thank you for using BTC Markets.
Very pleasing to experience the speed…
Very pleasing to experience the speed of the withdraw from my account to my bank
4 January 2026
Reply from BTC Markets
Thanks for the great feedback - we’re glad to hear you had a smooth and fast withdrawal experience. We appreciate you taking the time to share it and thank you for using BTC Markets.
Reply from BTC Markets
HI MR ANTHONY ALGERI,
We’re thrilled to hear that you’ve had a smooth experience with our platform and that you find it easy to use and secure.
Your trust means a lot to us, and we’re committed to continuing to deliver reliable service and strong security for all our customers.
BTC Markets prevented a scam attack on…
BTC Markets prevented a scam attack on my account, and immediately took the necessary precautions to keep the account safe.
Thank you.
4 January 2026
Reply from BTC Markets
Hi PaulV,
We’re really glad to hear that our team was able to identify and prevent the attempted scam on your account.
Protecting our customers’ funds and personal information is our highest priority, and feedback like yours reassures us that our security measures and response processes are working as intended.
BTC MARKETS SERVICE ARE DECLINING
BTC MARKETS SERVICE ARE DECLINING
They just make you freeze your account or not being able to trade.
They make your life so difficult and no phone number to contact.
28 December 2025
Reply from BTC Markets
We’re sorry to hear this feedback. BTC Markets does not freeze accounts. In your case, you were able to continue trading and successfully withdraw your AUD funds, which our records confirm. Any limitations applied are related to security or regulatory requirements designed to protect clients. While we don’t offer open phone support, phone calls can be booked when needed, and our support team is available via secure channels. We appreciate the feedback.
Couldn’t be happier
I’ve been a BTC Markets account holder for several years and in that time I’ve never been anxious. Their security seems flawless, their FAQs are extremely clear so it makes easy work of operating your account and their trades and transfer processes are quick and seamless.
2 January 2026
Reply from BTC Markets
Hi David Rogers,
We’re thrilled to hear that you’ve felt confident and at ease using BTC Markets over the years especially when it comes to security, clarity of our FAQs, and the speed of our trading and transfer processes.
Your feedback is incredibly encouraging and motivates our team to continue delivering a seamless and secure platform for our customers.
I've been using the exchange for 7…
I've been using the exchange for 7 years and it has always been seamless.
24 December 2025
Reply from BTC Markets
Hi PK,
We’re truly grateful for your continued trust and loyalty. Hearing that your experience has been seamless over such a long time means the world to our entire team, as reliability and user satisfaction are at the heart of everything we do.
I wanted to withdraw some money from my…
I wanted to withdraw some money from my account - and it couldn't have been easier and instant! Landed in my requested account immediately. Well done BTC.
31 December 2025
Reply from BTC Markets
Hi Jacqui Almack,
We’re thrilled to hear your withdrawal was quick and seamless, and that the funds arrived instantly in your nominated account. Providing a smooth and reliable experience is exactly what we strive for.
trustworthy but ...
trustworthy, but fees are high, no liquidity and service is bad.
30 December 2025
Reply from BTC Markets
Hi Phillip Gardiner,
We’re pleased to hear you find us trustworthy. We understand your concerns regarding fees, liquidity, and service, and we take them seriously. We’re always working to improve and provide the best experience for our customers, so your input is invaluable to us. Please feel free to reach out with any specific suggestions or if you need assistance.
Asked me to verify my wallet
Asked me to verify my wallet
I did and then they refused service, wallet was in my custody and was for the purpose of buying and holding bitcoin. I have been a customer of theirs for nearly 10 years. No explanation, nothing
29 December 2025
Reply from BTC Markets
Hi Jake Clinch,
Thank you for your feedback. We take the security of our customers’ accounts seriously and have measures in place to ensure compliance with regulations. Occasionally, certain actions may trigger security protocols, such as account verification or feature restrictions, to protect all users. While these steps can be inconvenient, they are essential to maintaining a safe and reliable platform.
I love the website but it's so annoying…
I love the website but it's so annoying to get some technical support, the ticket system takes long and sometimes they don't even get back to you. I have been locked out of my account and I can't get a hold of technical support.
22 July 2025
Reply from BTC Markets
Hi Joey,
Thank you for taking the time to share your experience and for the positive 4/5 rating, we truly appreciate it.
Our records show that your last support ticket was submitted on December 5th and that our team responded on December 6th requesting additional information needed to resolve the issue. Unfortunately, we haven’t yet received a reply, which has prevented us from moving forward with your case.
If you’re able to, please check your inbox (and spam or junk folder) for our response and reply directly to that email so we can immediately continue assisting you. If you’re having trouble locating it, you’re also welcome to submit a new ticket and reference your original request date so we can prioritize it and resolve for you.
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