BTCMarkets changed their ToS with <24 hours notice. They wanted to stake customer's assets but keep all the profits for themselves. Sent the email after hours, gave customers ~18 hours to withdraw t... See more
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See what reviewers are saying
I’ve had an excellent experience using BTC Markets. The platform is clean, reliable, and easy to navigate whether you’re new to crypto or have been trading for a while. Deposits and withdrawals ar... See more
Company replied
Great platform, great support. Immediate support. They do right by the regulations, they do right by how they secure things and I like their policies. Been a user of their platform since 2015. Have... See more
Company replied
I’m very happy with the service of BTC Market Exchange I tried to withdraw some funds last night. The procedure was quite easy and straight forward Thank you very much for your service Kind reg... See more
Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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They didnt want me as a client for no…
They didnt want me as a client for no real reason as i did everything they asked
9 December 2025
Reply from BTC Markets
Hi there, Thanks for sharing your feedback - we’re sorry the experience felt that way. In some cases, we’re unable to proceed with onboarding even when information is provided, due to internal assessment requirements and regulatory obligations. These decisions aren’t personal and don’t reflect a view on the individual, but rather our need to meet compliance standards. We understand this can be disappointing and appreciate you taking the time to leave your thoughts.
Reply from BTC Markets
Hi Anthony,
Thanks for taking the time to leave a review. We’re pleased to hear you enjoyed both our service and website. Your feedback helps us keep improving.
BTC markets have a conservative
BTC markets have a conservative, secure and very reliable and easy to understand service
16 December 2025
Reply from BTC Markets
Hi Pavelic, Alain
Thank you for sharing your positive experience with BTC Markets. We’re pleased to know that you value our secure, dependable, and easy-to-use service. Building a trusted and straightforward platform for our customers is very important to us, and your feedback is greatly appreciated.
Reply from BTC Markets
Hi Customer,
Fast, reliable transfers are exactly what we aim for. If you ever need a hand with anything, our support team is here to help.
Not Recommended For Serious Traders Who Need Flexibility
Unfortunately the website allows trading in a variety of quite risky and complex cryptocurrency instruments (pairs, swaps etc.) but will not allow you to transfer any cryptocurrency out of their trading platform due to the inherent risk! This is really the pot calling the kettle black - what a ludicrous position to take. If I could have given a zero I would have. We all know the risks of trading cryptocurrency, as well as the potential, and they are just that, potential, rewards. I bought BTC in 2020 when it was trading at around AUD$7,000 and sold most of my holdings when it reached AUD$59,000 - how stupid was I? Well I made a handsome profit but I would have made more if I had held them for longer. None of us know the future, certainly not BTC Markets!
11 December 2025
Reply from BTC Markets
Hi there, Thanks for taking the time to leave your feedback - we understand why this situation was frustrating. There are times where additional checks or restrictions apply due to security and regulatory requirements. These decisions aren’t about second-guessing market outcomes, but about managing risk and protecting customers. We appreciate you sharing your experience and will pass this feedback on to the team as we continue improving how we communicate these decisions.
Extremely hard to use
Extremely hard to use! Frustrating and all I was doing was another annoying people with help questions
15 December 2025
Reply from BTC Markets
Hi there, Thanks for taking the time to leave feedback - sorry to hear your experience was frustrating. We know the platform can feel overwhelming at first, and that’s certainly not the experience we want for our users. If you’re open to it, our support team is always happy to walk you through things or help simplify the process so you can trade with confidence.
Tops and tops
14 December 2025
Reply from BTC Markets
Hi Alex,
Thank you for your review. We’re happy to hear you’re having a great experience with BTC markets. If you ever need help or have feature suggestions, our support team is here for you.
BTC Markets is most trustworthy exchange in the World
Over the years,I have developed a strong relationship with this exchange due to unwavering commitment to reliability, trustworthiness and efficiency.
13 December 2025
Reply from BTC Markets
Hi Hea Sub Barone,
Thank you for your kind words and continued trust in BTC Markets. We truly appreciate your support and are committed to maintaining the reliability, trustworthiness, and efficiency you value.
Can you just not send me a survey
Can you just not send me a survey, plus a survey reminder for every single transaction. How utterly boring!
5 December 2025
Reply from BTC Markets
Hi Senor Pavo,
We appreciate you sharing this and understand how repetitive survey requests can be frustrating. We are taking your feedback on board as we look at improving how and when we ask for feedback.
Easy to deposit and withdraw
Easy to deposit and withdraw. The only setback being the fees are slightly higher than other exchanges, especially on-ramp/off-ramp
3 December 2025
Reply from BTC Markets
Hi Robert,
We're glad to hear that you find deposits and withdrawals easy to use. We understand your concern regarding the higher fees, especially for on-ramp and off-ramp transactions. Our team is continuously working to optimize costs while maintaining fast, secure service. Your input is valuable, and we’ll keep striving to improve your overall experience.
Reply from BTC Markets
Hi Adam,
We’re really pleased to hear that you find our service professional and trustworthy, this is exactly what our team works hard to deliver every day.
Long Time User - Positive Experience
I have used BTC markets for investing and occasionally trading for over a decade. This Australian based company makes a genuine effort to provide timely and helpful support to customers and has been very communicative and receptive of my suggestions to improve their software.
While BTC markets offers a limited selection of tokens compared to the big players they also offer some great free tools and you can usually assume that the tokens they offer are genuine projects with real prospects not meme coins or other high risk tokens.
Obviously you'll still need to do reseaech and inform yourself before making any investment decisions but this company has provided consistently excellent service for almost a decade.
I have never had any issue moving funds or tokens into or out of the exchange and the smartphone app offers a quick way to check prices or portfolio when you're away from a desktop.
21 April 2025
Reply from BTC Markets
Hi Rowan Meggs,
Thanks so much for taking the time to share your experience! We really appreciate your decade-long support. It’s great to hear that our customer service, communication, and platform tools have been valuable to you, and that moving funds and using the app has been smooth.
Site works well enough
Site works well enough, exchange has never given me any issues and attempts to push us into the no doubt higher commissions of the "simple trade" option aren't too pushy. Bit quick to hand over all our data to the government for my tastes but that's the "market standard" these days so ho hum. Also the regular emails asking for a review of the site are mildly irritating, hopefully I won't receive any more after providing this review. I'm certainly not reading your guidelines for reviewers either - if you don't trust me to write a review of your site without instructions then don't f#@king ask me (see how I'm thoughtfully self censoring their)!
30 November 2025
Reply from BTC Markets
Thanks for the honest review - we really appreciate you taking the time. Great to hear the platform has been reliable for you. We understand the frustration around verification requirements and review emails; your feedback is noted and we’ll keep working to make the experience smoother and less intrusive.
Reply from BTC Markets
Hi Tony Smith,
Thank you for the great review! We're glad everything was easy and that your withdrawal was handled quickly. We're always here if you need anything.
Quick and simple withdrawal.
5 December 2025
Reply from BTC Markets
Hi Fency Wood Products,
We’re really glad to hear your withdrawal was quick and simple, that’s exactly the experience we aim to provide.
Reply from BTC Markets
Hi Chris,
Thanks so much for your positive review! We’re really glad to hear you received an instant response and that our support team could help you quickly.
Reply from BTC Markets
Thanks for the feedback - we really appreciate it. Our crypto withdrawal fees are set to reflect current network costs. We regularly review these to stay as competitive as possible. If you ever need help understanding fees or limits, our support team is here to assist.
Reply from BTC Markets
Hi Sebastian,
We’re glad to hear our team was able to respond quickly and help protect you. Looking after our customers is always our top priority.
I wanted to purchase another $2000 of…
I wanted to purchase another $2000 of bitcoin so went through the usual process that has always worked for me and have been happy with. A new simple process popped up so I went along and found it more information available about the commodity but prices at time or best price not available. I assumed it would execute at best price, so I bought. The price was around $132400 at the time but when I looked, I payed $134771.33. Why? The price is still at $132760.73 at time of writing, which is the time it has taken me to investigate, try to comprehend and email BTC as well as find somewhere my concerns may get an audience. Not much to some may be unacceptable to others. Never had an issue before this. What is happening here? I have the screenshots.
Your answer dosent explain why your market had sellers at $132760 and the price did not rise any time soon on your market.
2 December 2025
Unprompted review
Reply from BTC Markets
Thanks for taking the time to share this feedback - we’ve already reached out to you directly to go through the details of your trade. Our Simple Buy tool executes instantly at the current available price on our AUD order book, which can differ slightly from what’s shown on third-party charts due to market movement at the moment of purchase. If you have any other questions or want help reviewing your trade, our support team is here to assist anytime.
Highly recommended
1 December 2025
Reply from BTC Markets
Hi Warmonger,
Thank you for the positive review. We appreciate your recommendation and are pleased you’re satisfied with BTC Markets.
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