BTJ MORTGAGES Reviews 

793
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful attitude, and clear explanations throughout the entire mortgage journey. People feel genuinely supported, noting that advisors are always available to answer questions promptly and guide them seamlessly from start to finish. Consumers also emphasized the impressive response times and the smooth, efficient handling of all paperwork, which made previously stressful situations feel completely manageable. Reviewers consistently pointed out that working with such a reliable and knowledgeable team successfully turns a complex financial process into a remarkably stress-free experience. Many individuals expressed deep gratitude for the personalized care and dedication they received.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and dedicated throughout the process.... See more

Service

Customers had positive experiences with service, frequently highlighting fast, reliable, and professional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick communication,... See more

User experience

Reviewers mention positive feedback about user experience, noting that everything is explained clearly and... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers receive quick communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are very grateful to Jana for the incredible support throughout the process of buying our home. She was always available, responded quickly to all our questions, and helped us every step of the wa... See more

Company replied

Rated 5 out of 5 stars

Jana and her team were truly amazing! ✨ They made the whole mortgage process feel so easy and completely stress-free. So friendly, always quick to respond, and always there, answering every question w... See more

Company replied

Rated 5 out of 5 stars

Jana and her team have been amazing throughout the whole process! Jana was always there to answer all of our questions, explain everything clearly, and guide us through every step. There wasn't a sin... See more

Company replied

Rated 5 out of 5 stars

Huge respect to BTJmortgages. Professionals with a capital letter. Our case was as complicated as possible, and we were already preparing for the worst. Jana and the team took on all the paperwork, se... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

Mortgage ( Residential, BTL, RTB, Product Transfers, Remortgages, Commercial, Secured Loans) Protection (Life insurance, Critical illness cover, income protection, private medical insurance) General Insurance (Building and contents insurance). For commercial mortgages and secured loans, we act as introducers only. Your property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.


Contact info

5.0

Excellent

TrustScore 5 out of 5

793 reviews

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5.0

All reviews

(793)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Best company

Was recommend Jana from a friend and I will 100% recommend to others. Amazing, quick, professional and trustfull service. I couldn't be happier with the service we received BTJ mortgages. Thank you so much for all your help. It was great experience dealing with professionals.

6 May 2026
Unprompted review
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Reply from BTJ MORTGAGES

Thank you, Mantas!

Rated 5 out of 5 stars

Jana and her team were truly amazing

Jana and her team were truly amazing! ✨ They made the whole mortgage process feel so easy and completely stress-free. So friendly, always quick to respond, and always there, answering every question without delay. They made us feel supported, cared for, and truly confident that our dream would come true. We’re so grateful and couldn’t recommend them more! 💛

29 April 2026
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Reply from BTJ MORTGAGES

Thank you, Linda!

Rated 5 out of 5 stars

Huge respect to BTJmortgages

Huge respect to BTJmortgages. Professionals with a capital letter. Our case was as complicated as possible, and we were already preparing for the worst. Jana and the team took on all the paperwork, settled everything and found a solution in a situation that we considered hopeless. This is the case when a person does not just do the job, but really cares about the client's result. We are infinitely grateful!

16 April 2026
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Reply from BTJ MORTGAGES

Thank you, Ivan!

Rated 5 out of 5 stars

Very good team

Very good team. Support at every stage of the process before receiving the keys. Thank you very much for your help in the realisation of our dream. The most sincere recommendations. You are the best.

21 April 2026
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Reply from BTJ MORTGAGES

Thank you, Olesia!

Rated 5 out of 5 stars

An Exceptional Mortgage Experience from Start to Finish

I would like to leave a sincere and detailed review of my experience working with a mortgage broker — it has truly been one of the best financial decisions I’ve ever made.

From the very first interaction, I was impressed by the high level of professionalism and genuine interest in my situation. The broker didn’t just follow a standard process but took the time to fully understand my financial position, future plans, preferences for a property, and even my comfort level with monthly payments. It felt like I was treated as an individual, not just another client.

What stood out the most was how clearly everything was explained. Mortgage terms that once seemed complicated and overwhelming — interest rates, loan types, lender requirements — were broken down into simple, understandable language. The broker was always patient, answering all my questions thoroughly, no matter how small or repetitive they were.

Another major advantage was the amount of time and stress I saved. Instead of contacting multiple banks myself and trying to compare countless offers, I was presented with carefully selected options that genuinely suited my needs. It was obvious that the broker had strong industry knowledge and connections, as the deals offered were highly competitive and tailored to my situation.

The entire application process was smooth and well-managed. I was guided step by step, with clear instructions on documents and timelines. I never felt lost or overwhelmed by paperwork — there was always support and reassurance along the way, which made a huge difference.

On top of everything, I really appreciated the human side of the service. Buying a home can be stressful, but thanks to this experience, I felt confident and supported throughout the entire journey. It was clear that my best interests were always the top priority.

In the end, I didn’t just secure a great mortgage — I gained a positive, stress-free experience that completely changed my perception of the process.

I would highly recommend this broker to anyone looking for professionalism, transparency, and exceptional service. If you want a smooth and confident path to owning your home, this is exactly the kind of expert you need.

15 April 2026
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Reply from BTJ MORTGAGES

Anastasiia!!!! Thank you so much for such a details feedback! We really appreciate it!

Rated 5 out of 5 stars

I have used BTJ Mortgages on multiple…

I have used BTJ Mortgages on multiple occasions for my purchases and re-mortgages, and they are the best. Jana is extremely helpful and always keeps me updated. Everything is explained in detail, and I am guided through the process from start to finish. Highly recommended.

14 April 2026
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Reply from BTJ MORTGAGES

Thank you so much!

Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with this mortgage broker.They explained everything clearly and made the whole process simple and stress free. Communication was great, and they were always quick to respond to my questions.I’d definitely recommend them to anyone looking for help with a mortgage.

30 March 2026
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Reply from BTJ MORTGAGES

Thank you, Nazar!

Rated 5 out of 5 stars

Excellent service

Excellent service - professional and helpful;
I highly recommend them.

1 April 2026
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Reply from BTJ MORTGAGES

Thank you, Svetlana!

Rated 5 out of 5 stars

Great communication and support

BTJ Mortgages has helped us with purchasing our second home. They are very supportive and responsive. Communication was clear and timely. We’ve got everything done quickly.We are grateful for their work!

9 March 2026
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Reply from BTJ MORTGAGES

Thank you, Natalia!

Rated 5 out of 5 stars

We had a great experience working with Jana

Jana was amazing! She guided us through every step of our mortgage process and made everything so easy to understand. She always knew exactly what to advise and when to act. We felt fully supported the whole time. Thank you, Jana!

12 March 2026
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Reply from BTJ MORTGAGES

Thank you, Iryna!

Rated 5 out of 5 stars

Thanks so much!!!

Thank you very much for the work you do. It is invaluable. Thank you for always being in touch with us, for valuable instructions and advice, for supporting us in actions and decisions!!!
We recommend!!!

2 March 2026
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

We honestly can’t thank BTJ Mortgages…

We honestly can’t thank BTJ Mortgages enough. What felt impossible at times was made possible with their support, knowledge, and determination. They guided us through every step of the process, kept us reassured throughout, and worked tirelessly to get everything over the line.

Thanks to them, our mortgage is now sorted and we couldn’t be happier. Highly recommend to anyone looking for someone who truly goes above and beyond!

4 March 2026
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Reply from BTJ MORTGAGES

Thank you, Raminta!

Rated 5 out of 5 stars

I am very pleased with BTJ mortgages…

I am very pleased with BTJ mortgages services especially work of Jana.She is highly professional and efficient, found the right deal for me.I would highly recommend their services.

8 February 2026
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Reply from BTJ MORTGAGES

Thank you, Roman!

Rated 5 out of 5 stars

I highly recommend BTJ Mortgages

I highly recommend BTJ Mortgages. Jana and her team are exceptional—professional, knowledgeable, and truly dedicated to their clients. No matter the situation, they consistently found the best solutions quickly and efficiently.

Jana goes above and beyond to make the entire process smooth and completely stress-free. The team was always available to answer our questions, explained every step clearly, and handled everything with outstanding professionalism and care. The service was fast, reliable, and incredibly supportive from start to finish.

It’s rare to find a team as committed and dependable as BTJ Mortgages. We couldn’t be happier with the service and outcome and would highly recommend them to anyone seeking mortgage advice or support. Thanks a million!

29 January 2026
Unprompted review
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Reply from BTJ MORTGAGES

Thank you Vitalii!!! Such a detailed feedback!

Rated 5 out of 5 stars

I honestly can’t find the right words…

I honestly can’t find the right words to thank BTJ Mortgages for the support I received throughout the entire process. Professional, patient, and genuinely caring from start to finish. I felt supported every step of the way and couldn’t have asked for a better experience. Highly recommended.

27 January 2026
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Reply from BTJ MORTGAGES

Thank you, Dan!

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