BTJ MORTGAGES Reviews 

793
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful attitude, and clear explanations throughout the entire mortgage journey. People feel genuinely supported, noting that advisors are always available to answer questions promptly and guide them seamlessly from start to finish. Consumers also emphasized the impressive response times and the smooth, efficient handling of all paperwork, which made previously stressful situations feel completely manageable. Reviewers consistently pointed out that working with such a reliable and knowledgeable team successfully turns a complex financial process into a remarkably stress-free experience. Many individuals expressed deep gratitude for the personalized care and dedication they received.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and dedicated throughout the process.... See more

Service

Customers had positive experiences with service, frequently highlighting fast, reliable, and professional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick communication,... See more

User experience

Reviewers mention positive feedback about user experience, noting that everything is explained clearly and... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers receive quick communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are very grateful to Jana for the incredible support throughout the process of buying our home. She was always available, responded quickly to all our questions, and helped us every step of the wa... See more

Company replied

Rated 5 out of 5 stars

Jana and her team were truly amazing! ✨ They made the whole mortgage process feel so easy and completely stress-free. So friendly, always quick to respond, and always there, answering every question w... See more

Company replied

Rated 5 out of 5 stars

Jana and her team have been amazing throughout the whole process! Jana was always there to answer all of our questions, explain everything clearly, and guide us through every step. There wasn't a sin... See more

Company replied

Rated 5 out of 5 stars

Huge respect to BTJmortgages. Professionals with a capital letter. Our case was as complicated as possible, and we were already preparing for the worst. Jana and the team took on all the paperwork, se... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

Mortgage ( Residential, BTL, RTB, Product Transfers, Remortgages, Commercial, Secured Loans) Protection (Life insurance, Critical illness cover, income protection, private medical insurance) General Insurance (Building and contents insurance). For commercial mortgages and secured loans, we act as introducers only. Your property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.


Contact info

5.0

Excellent

TrustScore 5 out of 5

793 reviews

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5.0

All reviews

(793)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Many thanks and all the best for your business!

I had a wonderful experience with Jana and team. The whole process was smooth and fast, and I’m very happy with the service. Team was attentive, helpful, and made everything simple and accessible. Highly recommend their service!

18 September 2025
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you, Nazar!

Rated 5 out of 5 stars

Very exited

Very exited. Process goes smoothly and quickly.

10 September 2025
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you, Irma!

Rated 5 out of 5 stars

Very pleased with the service from our…

Very pleased with the service from our mortgage adviser. Everything was clear, calm, and handled with care. We’re truly grateful for the support and attention throughout the process, and would happily recommend their services to anyone looking for a mortgage.

3 September 2025
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Reply from BTJ MORTGAGES

thank you, Vasyl!

Rated 5 out of 5 stars

Professionals in their field

Professionals in their field, recommended the best way to do it, did everything quickly and on time, I recommend it. Thank you

26 August 2025
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Reply from BTJ MORTGAGES

Thank you Anatol!

Rated 5 out of 5 stars

Fast and Reliable Service

The service was fast and reliable. The team always answered my calls quickly and provided clear, professional answers to all my questions. They guided me through every step of the mortgage process, making everything smooth and stress-free. I truly appreciated their efficiency and support, and would highly recommend them to anyone looking for mortgage services.

19 August 2025
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Reply from BTJ MORTGAGES

Thank you, Iryna!

Rated 5 out of 5 stars

Best mortgage broker

Quick professional decision, great communication, very helpful and informative advise and answers.
Highly recommend!

6 August 2025
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Reply from BTJ MORTGAGES

Thank you, Andriy

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company! They provided excellent support in obtaining our mortgage. Professional, efficient, and friendly service from start to finish. Thank you for making the process smooth and stress-free.

8 August 2025
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Reply from BTJ MORTGAGES

Thank you, Ruslan!

Rated 5 out of 5 stars

Highly recommend.

Jana and her team were brilliant – supportive, responsive, and a pleasure to deal with. Highly recommend.

12 August 2025
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Excellent service!

Jana has worked with us from btjmortgages - she has always answered all of our questions quickly and in detail, as well as giving us the best possible advice and referring us to the correct departments as we continued into our next steps. We HIGHLY recommend them, they made our processes quick and effective from their efficient work!

11 August 2025
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Reply from BTJ MORTGAGES

Thank you Rosen!

Rated 5 out of 5 stars

Smooth Process and Great Support

I'm very happy with the service I received from BTJ Mortgages. From the beginning, they were professional, honest, and always available to answer my questions. They explained everything clearly and helped me find the best mortgage option for my situation. The whole process was smooth and stress-free thanks to their support. I highly recommend them to anyone looking for reliable and friendly mortgage advice.

30 July 2025
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Very professional in their job

Very professional in their job, always happy to help when needed. We had a plessure to work with Jana Chetraru, she consistently demonstrated professionalism and attention to details.
We recommend to use their service!

Galyna Maksymyuk

21 July 2025
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you, Galyna!

Rated 5 out of 5 stars

Thank you!

From day one, Jana and her team were fantastic — professional, kind, and always quick to respond to all our (many!) questions.

Thanks to her experience and clear guidance, everything — from the mortgage application to receiving the keys — went smoothly. We felt supported at every step and knew we were in safe hands.

We’re truly glad we chose to work with Jana and wholeheartedly recommend her to anyone buying a home. Thank you again, Jana!

4 July 2025
Unprompted review
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Reply from BTJ MORTGAGES

Thank you , Dan!!!!

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