Always prompt care and service to any assistance. Reliable and a comfort to know there is always someone there. Such a shame that Buddi will soon be discontinued.
Company replied
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See what reviewers are saying
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... See more
Company replied
I purchased the Buddi System quite a many years ago for my wife who suffered dementia. It provided everything that I, as a carer, needed. My wife has now passed away but I have developed a serious... See more
Company replied
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... See more
Company replied
Company details
- #11 of 14 best companies in Home Help
Written by the company
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Contact info
17 Church Street, WD3 1DE, Rickmansworth, United Kingdom
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Buddi
Dear Nichole,
Thank you for the 5-star review! ⭐⭐⭐⭐⭐
We are delighted to hear that you appreciate the service provided by Buddi. Your feedback means a lot to us.
If you need any assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help!
Kind regards,
The Buddi Team
The warning system is very finely tuned…
The warning system is very finely tuned to pick up the slightest trip. I find it better to receive a call from the slightest unusual movement rather than being ignored and forgotten.
The only minor problem is helping neighbours who don't pick up calls from unknown phone numbers. This is due to the general marketing by unwanted sales calls.
Buddi are aware that the problem is outside their control. Their team will always stay with you to move to the list, and as a last resort, to a Paramedic for help.
Well worth the investment for peace of mind, and it knows where you are within a square metre
7 August 2025
Reply from Buddi
Dear Tony,
Thank you so much for your review! 🎉
We’re so pleased to hear that our services give you peace of mind.
If you need any further assistance, please don’t hesitate to contact us at support@buddi.co.uk or 0800 978 8800. We are always happy to help!
Kind regards,
The Buddi Team
The staff at Buddi were excellent
The staff at Buddi were excellent. I contacted them to ask for more information to support the decision about choosing a personal safety alarm. The man I spoke with was very helpful and clear.
The person this was for wanted a device that was not too ‘medical’ in appearance - Buddi certainly has a lovely contemporary look, just like many other items of wearable technology.
Unfortunately the device turned out to be unsuitable for our particular situation. However the return process was very straightforward & my money was refunded promptly. I would certainly consider returning to Buddi in the future if the right circumstances arise.
4 August 2025
Reply from Buddi
Dear Deborah,
Thank you so much for your kind review! 😊
We’re delighted to hear that you found our Customer Service Team helpful and clear, and that you appreciate the contemporary look of our Buddi device.
We’re sorry to hear it wasn’t the right fit for your particular situation, but we're glad the return process was smooth.
If you need any further assistance, please don’t hesitate to contact us at support@buddi.co.uk or 0800 978 8800. We’re always here to help!
Kind regards,
The Buddi Team
Reply from Buddi
Hi Carma,
Thank you so much for your 5-star review! 😊
We're pleased to hear that you are satisfied with our service.
If you need any further assistance, please don’t hesitate to contact us. You can email us at support@buddi.co.uk or call 0800 978 8800. We’ll be happy to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
You went to great lengths to help.
You went to great lengths to solve my problem and I was given a replacement buddi. I found your staff very polite and understanding.
5 August 2025
Reply from Buddi
Dear Mr Green,
Thank you for the 5-star review! 🎉
We're glad to hear that you were pleased with our Customer Service Team and the solution we offered you. 😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help!
Kind regards,
The Buddi Team
Your after sales support support on the phone to set up the…
Your support on the phone to set up the system and the replacement of faulty equipment has been excellent
7 July 2025
Reply from Buddi
Hello Richard,
Thank you so much for your 5-star review! 😊
We are delighted to hear that you appreciate the service provided by our Customer Service Team. Your feedback means a lot to us.
If you need any further assistance, please don’t hesitate to contact us. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Excellent product and service.
14 June 2025
Reply from Buddi
Hi Douglas,
Thank you so much for your 5-star review! 🎉
We're happy to hear that you are pleased with our product and service.
If you need any further assistance, please don’t hesitate to contact us. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Like fact it's a watch
Like fact it's a watch, and app works fine most of the time. Surprised by how many false alarms I get, and issues with status being disconnected.
In summary, I think the product fills a niche, but still has scope for improvement.
14 June 2025
Reply from Buddi
Dear David,
Thank you for your 5-star review. 😊
We appreciate your feedback. Please reach out to us so that our team can assist you with the issues you mentioned in your message. You can contact us via email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Expired debit card
Had a problem because my debit card had expired, and although I updated it, the transaction wouldn’t go through. Buddi stepped in and were extremely helpful, reassuring me that they would work with me to resolve the problem. I can’t fault the help that was given, and the courtesy and understanding they showed to this elderly lady. Many thanks.
6 June 2025
Reply from Buddi
Dear Barbara,
Thank you for the 5-star review! 🌹
We are delighted to hear that you appreciate our Customer Service Team. They are remarkable individuals, and it is always wonderful to receive positive feedback from our customers.😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Great service!!
Great service. Quick dispatch. And has made a big difference. Been called out a few times but that's fine.
6 May 2025
Reply from Buddi
Dear Audrey,
Thank you so much for your 5-star review! 🥳
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Excellent and rapid response from the…
Excellent and rapid response from the support team, even over a Bank Holiday weekend.
6 May 2025
Reply from Buddi
Dear Nick,
Thank you so much for your 5-star review!
We're happy to hear that you are pleased with the service you receive from our Support Team. Your feedback means a lot to us.
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Reply from Buddi
Dear Louisa,
Thank you for the 5-star review!
We are pleased to hear that you are happy with our device. 😊
If at any time you have any questions or need assistance with your device, please email support@buddi.co.uk or call us on 0800 978 8800. We're always happy to help.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Reply from Buddi
Dear Alan,
Thank you for the 5-star review! 😊
If at any time you have any questions or need assistance with your device, please email support@buddi.co.uk or call us on 0800 978 8800. We're always happy to help.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Worth having
It arrived without instructions but luckily a friend put me onto you and she helped me set it up.
After a few false alarms it’s working brilliantly.
Have recommended it to others.
11 March 2025
Reply from Buddi
Dear Angela,
Thank you for the 5-star review and for recommending Buddi to others!
We're glad to hear that you are pleased with our product and our Customer Service Team. 😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Affordable simple technology to help…
Affordable simple technology to help keep family safe.
15 February 2025
Reply from Buddi
Dear Customer,
Thank you for the 5-star review! 😊
We are so happy that you have found our service a comfort.
If at any time you have any questions or need assistance with your device, please email support@buddi.co.uk or call us on 0800 978 8800. We're always happy to help.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
I really wish I could give 10 stars!!
I really wish I could give 10 stars!!! Buddi is amazing. I live 2.5 hours from my parents and the peace of mind that Buddi gives me is wonderful. My dad is 82 years old and is still going lots of places. Now he has Buddi I can relax. The staff are amazing, so friendly kind and helpful and because they are in the UK and a nice small team they get to know you. So it is a very personal service.
1 February 2025
Reply from Buddi
Dear Annamarie,
Thank you so much for your lovely review and 5-star rating!
We're delighted to hear that our services and products have given you and your family peace of mind. Thank you for your kind words for our team; they will appreciate them.
If you need any further assistance, please don't hesitate to contact our 24/7 customer service team. You can email us at support@buddi.co.uk or call us on 0800 978 8800. We're here to help.
Kind regards,
The Buddi Team
Excellent customer service
I have been a buddi customer for four years. Great product and great service. Recently had a problem with my wristwatch. Very polite and customer service rep answered within 3 rings and advised me to send the watch to them for investigation. I sent it on a Friday afternoon and it was returned to me in full working order on the following Tuesday. Impressive!
25 February 2025
Unprompted review
Reply from Buddi
Dear Julie,
Thank you for the 5-star review!
We're glad to hear that you are pleased with our product and our Customer Service Team. 😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Reply from Buddi
Dear Ruth,
Thank you so much for your 5-star review!
We're happy to hear that you are pleased with our Customer Service Team. Your feedback means a lot to us.
If you need any further assistance, please don’t hesitate to contact us. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
th biggest problem was the number of…false alarms
the biggest problem was the number of false alarms. even set on low it was still giving false alerts. i was taking it off to make the bed was very careful when turning right while driving the car etc. The many alerts caused my children anxiety and needless concern. Your staff were all wonderful saying as long as l was ok that was all that mattered. Sadly l have now returned the device but your customer service team were excellant
9 January 2025
Reply from Buddi
Dear Janet,
Firstly, I would like to thank you for taking the time to leave this review and for your kind words about the customer service team.
I would like to let you know that although you have cancelled the service, we have continued to investigate what happened and we have been able to find out what was causing the false alerts issue on your device. We value feedback from our customers, it is really important to us as it helps us to improve our services.
We're sorry that your experience was not what we had hoped for, and if you decide to use our services again in the future, we'd love to hear from you.
Kind regards,
The Buddi Team
The alarm watch is easy to wear.The…
The alarm watch is easy to wear.The alarm goes quickly to both my daughters' mobile phones and they can check i'm ok by a text, or a phone call. They are very amused if it has caught on a strap or sleeve! It is no trouble at all and i'm glad to have it as i have mobility issues.
5 December 2024
Reply from Buddi
Dear Susan,
Thank you for the 5-star review 😊
We love to hear that you are happy with your Buddi wristband and that our wristband has helped to give you and your daughters peace of mind.
If at any time you have any questions or need assistance with your device, please email support@buddi.co.uk or call us on 0800 978 8800. We're always happy to help.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
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