Always prompt care and service to any assistance. Reliable and a comfort to know there is always someone there. Such a shame that Buddi will soon be discontinued.
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See what reviewers are saying
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... See more
Company replied
I purchased the Buddi System quite a many years ago for my wife who suffered dementia. It provided everything that I, as a carer, needed. My wife has now passed away but I have developed a serious... See more
Company replied
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... See more
Company replied
Company details
- #11 of 14 best companies in Home Help
Written by the company
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Contact info
17 Church Street, WD3 1DE, Rickmansworth, United Kingdom
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great device
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any call-out changes were easy to implement. Device is easy to wear and operate. Most importantly, it does constrain you to the house. It works anywhere, with a mobile signal, and provides that peace of mind.
15 March 2024
Reply from Buddi
Dear Anthony,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a comfort.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
I purchased a Buddi on recommendation…
I purchased a Buddi on recommendation after having a couple of falls. I am elderly & live alone & my family wanted to ensure my safety should I need urgent help. Buddi provides this security. There were a few pitfalls initially, which were soon remedied, and I have been happily wearing mine for about eighteen months. Buddi operators are always on hand should the need arise, & their response is immediate which gives me peace of mind!
16 February 2024
Reply from Buddi
Dear Mrs Moule,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a comfort.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Little buddi a great 'friend.'
I like the buddi as it is nice and small. I wonder how long the strap will last with continous wear. Very comfortable to wear. Am a bit reluctant to wear in the shower yet. Quite easy to set up with 3 heads. Ha ha! Mine is linked to 3 daughters who now feel happier about me living alone. Accidentally set it off a few times. At least we know it works. Great battery life too. Highly recommend.
14 February 2024
Reply from Buddi
Dear Christine,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a comfort.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Buddi people good, device oversensitive at times.
The device arrived promptly. I installed the app and everything worked. I found it very sensitive, sending around 6 to 10 alerts daily, which was going to produce fatigue in my contacts - problem. It alerted once, when I put my key in my door lock (!). Yet it didn't alert when I had a fall. Then it stopped working. You sent a replacement promptly. I had to move sensitivity down to low, in order to reduce the number of daily alerts. That worked. I hope it will detect a real fall, if I have one.
So, altogether, there are some very good features, and you dealt with my problems very well, but my experience is a little marred by its oversensitivity plus one missed fall.
12 February 2024
Helpful and thorough
Helpful and thorough. Exceptional customer service.
The office talked me through every option for changing the wristband which had worn out.
2 November 2023
Reply from Buddi
Dear Tina,
Thank you for your review!
We are so happy that you have found our service a great help, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
The person who spoke to me
The person who spoke to me, Shannon, was very pleasant. She rang me back and talked me through , on the iPhone, and going into settings the problem was solved.
This took place on 16 and 18 January 2024
24 October 2023
Reply from Buddi
Dear Mrs Tarrant,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass on your comment to Shannon!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Alarm failed to notify family
young lady helpful though we were ringing to say the alarm failed to notify family members my mother had had a fall in the middle of the night. Awaiting technical team looking at the problem
9 January 2024
Reliable and supported service
Reliable and supported service. Feel safe and protected.
5 October 2023
Reply from Buddi
Dear Mrs Carol Stevens,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Reply from Buddi
Dear Mrs Virginia Ayling,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Issue resolved quickly
When there was an issue with the Wristbsnd you sorted it immediately, Good service
15 May 2023
Reply from Buddi
Dear Mr Pallister,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
The Buddi I purchased was for my sister…
The Buddi I purchased was for my sister she has parkinsons and has several falls she is so stubborn and independent it has put my mind at rest she can let me know where ever she is if she needs help. I don't think my mind would be at rest without it.
Thank for supplying a wonderful piece if technology
27 September 2023
Reply from Buddi
Dear Margaret,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Everything is running smoothly now…
Everything is running smoothly now after a rocky period
18 September 2023
Reply from Buddi
Dear Paul,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Great alerts
Great alerts, my father fell several times and I was able to respond with immediate assistance.
The only reason we had to cancel it was because my father passed away. Thank you for all your help over the years. Bev
18 September 2023
Reply from Buddi
Dear Bev,
We are sorry to hear the news of your father's passing, please accept our condolences from the whole Buddi team.
We are so happy that you found our service a great help with your father and please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Kind regards,
Ro
The Buddi Team
Excellent customer service
18 September 2023
Reply from Buddi
Dear Jeanette,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
This Dribuddi is a rip off priced at…
This Dribuddi is a rip off priced at £79.00 on the JML website as I bought exactly the same one from Home Bargains at £34.99 excluding delivery. Mine works really well and is economical to run.
27 November 2023
Unprompted review
Reply from Buddi
Dear Denise,
I’m sorry for your frustration with Dribuddi, however we are not the same business.
Our company, Buddi, makes fall alarm devices for seniors - you can find us at www.buddi.co.uk.
We would really appreciate if you could please amend your comment as we do not manufacture, sell or have anything to do with the product you refer to and so can do nothing to help.
Kindest regards,
The Buddi Team
Brilliant
Bought this for my terminally ill mum and it gives great peace of mind that if anything happens they can just reach and press buddi. So easy to use. Charge lasts so long, weeks at a time.
16 August 2023
Reply from Buddi
Dear Lisa,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a great help whilst providing a peace of mind, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
You write that I HAVE recently…
You write that I HAVE recently purchased a Buddi from you. Sorry but this is not the case.I was recently talking to you regarding a new one, but didn't. I was waiting for someone to help me in the purchase, unfortunately no one helped. STILL WAITING. Regards Bryan Wild
31 July 2023
Excellent little gadget.
It wasn’t desperately easy to set up, particularly linking contacts to the system. We are a very ‘techie’ family - less able people would probably struggle.
I turned the sensitivity down to minimum but it still alerts if I clap my hands or catch the band - it is, however, very easy to cancel.
However, what a fantastic bit of kit. It has given me the freedom to go out alone following a severe vertigo attack - I was completely immobile and certainly not able to use my phone to call for help. I have no way of knowing when or if this might recur so being alone leaves me quite vulnerable.
It just looks like a ‘fit bit’ and doesn’t draw attention or shout ‘disability’.
8 August 2023
Reply from Buddi
Dear Joyce,
Thank you for taking the time to review Buddi.
We are sorry for any trouble you had setting up but are so glad to hear it's now working well for you!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
This watch was fine but unfortunately, not suitable fir me
This watch was fine but unfortunately not for me had to return as far too sensitive, bleeped every time I bent over, or bent down to put socks on , when taken off at night the the act of putting down, it bleeped, sorry.
25 July 2023
Reply from Buddi
Dear Aileen,
We are very grateful for the 5 star review - thank you!
We are sorry it wasn't for you and appreciate the feedback.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Not very easy to use
Not very easy to use. The bracelet is good but it was too sensitive to start with.
Sadly I would not buy again.
25 July 2023
Reply from Buddi
Dear Mary,
Thank you for taking the time to review Buddi.
We are sorry for any trouble you have had using the device.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Kind regards,
Ro
The Buddi Team
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