Always prompt care and service to any assistance. Reliable and a comfort to know there is always someone there. Such a shame that Buddi will soon be discontinued.
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See what reviewers are saying
This company is excellent. Help is at hand whenever needed and the phone is answered promptly and problem sorted. Just wouldn’t be without it though when I am charging the battery it sometimes goes... See more
Company replied
I purchased the Buddi System quite a many years ago for my wife who suffered dementia. It provided everything that I, as a carer, needed. My wife has now passed away but I have developed a serious... See more
Company replied
Easy to use website. Questions answered by knowledgeable staff, promptly. Equipment arrived quickly. Software easy to install, connect and operate. System tested and staff responded efficiently. Any c... See more
Company replied
Company details
- #11 of 14 best companies in Home Help
Written by the company
Buddi – a go anywhere, personal alarm with automated fall detection sensor and alert service.
Contact info
17 Church Street, WD3 1DE, Rickmansworth, United Kingdom
- 0800 978 8800
- sales@buddi.co.uk
- buddi.co.uk
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looks good but unreliable
Buddi looks good, is easy to set up and is uncomplicated - however do not feel the functionality is very good or reliable. It sends alerts all the time when the wearer is sitting still, but then other times when the wearer is active or drops the watch it doesn’t react. When we tried to speak to someone about it the only advice was to reduce the sensitivity which we have already done.
10 December 2024
Reply from Buddi
Dear Caroline,
Thank you for taking the time to leave this review.
The last entry logged in the system suggests that the issue has been resolved. Additionally, alarms have been triggered and reset by the wearer in recent days and today, indicating that the wristband appears to be functioning as expected. We hope the wearer is fine.
From your review, I understand that you may have experienced further issues since your last communication with us. If that is the case, we would be happy to assist you with anything you need, so please don’t hesitate to get in touch with us.
We sincerely apologise for any inconvenience you may have experienced with our product and hope to help resolve any issues you might be facing.
You can email us at support@buddi.co.uk or call 0800 978 8800. We’re always happy to help. Please quote this reply and the ref. 26581.
Kind regards,
The Buddi Team
This has not a recent purchase
This has not a recent purchase , so I’m not sure why it says that, anyway Buddi is good, does what it needs to. If it gave me better warning of low battery that would be useful .
8 December 2024
Reply from Buddi
Dear Kath,
Thank you for your review and feedback. 😊
In case it's helpful, you can check the exact battery percentage remaining on your wristband at any time with a quick glance at your Buddi app.
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re always happy to help.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Reply from Buddi
Dear David,
Thank you so much for your 5-star review!
We're happy to hear that you are pleased with the service you receive from Buddi. Your feedback means a lot to us.
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can email us at support@buddi.co.uk or call 0800 978 8800. We’re here to help!
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Prompt service, but product can be variable
They are usually very prompt with their service. Constantly changing g the design of the wristband and chargers is proving a problem my my elderly mother
13 September 2024
Reply from Buddi
Dear Joyce,
Thank you for your feedback.
We understand that change can sometimes be challenging, especially for our valued elderly customers. However, we have redesigned our wristband with their needs in mind, creating an even more comfortable, secure, and reliable product. This upgrade reflects our commitment to providing the very best experience for all of our customers.
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We’re always happy to help.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
a very small and delicaa life saver bracelet
a very small and delicate braclet it does everything it should do very please with this proditive
9 September 2024
Reply from Buddi
Dear Christine,
Thank you for the 5-star review 😊
We are happy to hear you are pleased with your Buddi wristband. If you have any questions or need further assistance with your wristbands, please email support@buddi.co.uk or call 0800 978 8800. We’re always happy to help.
Kind regards,
The Buddi Team
Prompt replacement of my wristband
Prompt replacement of my wristband when the two side bbuttons were lost and developing recognition of some of my movements as activity, not a fall. I do have to add that it still registers a fall when I use garden loppers or grass shears.
15 August 2024
Reply from Buddi
Dear Douglas,
Thank you for the 5-star review 😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We’re always happy to help.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Performance The sensitivity was too high and we…
The sensitivity was too high and we were getting several false alarms resulting in my 2 daughters becoming concerned.
5 August 2024
Reply from Buddi
Dear Ian,
Thank you for your review.
I want to inform you that our customer service team has been trying to contact you to offer support with the issues you have described, as we believe we can help improve your experience with our Buddi wristband.
We have attempted to call you twice but were unable to reach you. If you need further assistance, please feel free to contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We’re always happy to help.
Kind regards,
The Buddi Team
Clear Safety Services
All questions answered clearly. Full explanation of products available and how they help, especially at times of emergency. Prices supplied. Reassurance that help would be provided even if I couldn't speak. Good 24 hour backup. All information clear and helpful.
13 August 2024
Reply from Buddi
Dear Beryl,
Thank you for the 5-star review!
We're glad to hear that you were pleased with our Customer Service Team. 😊
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help!
Kind regards,
The Buddi Team
Only a paperwork issue
My contact was in connection with my change of current account and I was asked to resubmit my order
6 August 2024
Reply from Buddi
Dear Linda,
Thank you for your review. 😊
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
I have my buddi incas l fall .luckily I…
I have my buddi incas l fall .luckily I have not had any falls.
15 July 2024
Reply from Buddi
Dear Marie,
Thank you for the 5-star review!
We are so happy that you have found our service a comfort.
If you need any further assistance, please don’t hesitate to contact our Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We’re always here to help.
Thank you for continuing to place your trust in Buddi.
Kind regards,
The Buddi Team
Well seeing as I cancelled my…
Well seeing as I cancelled my subscription within the 14 days and your still taking the direct debit think is pretty disgusting.
15 July 2024
Reply from Buddi
Dear Tracy,
Thank you for your feedback.
I have reviewed our records and can confirm that in May of this year, you contacted us to request the reactivation of your device. Our customer service team sent you an email with a link to pay the reactivation fee. The payment was successfully completed, and you kindly confirmed this via email. After ensuring that everything was reactivated and in order, we closed your request in our system.
Since then, we have not received any further communication from you, so we were surprised by your recent feedback. To address your concerns more effectively, please reach out to our 24/7 Customer Service team via email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to assist you, and if you wish to cancel your subscription, we can help you with that as well.
Kindest regards,
The Buddi Team
Do not rate this device or the dreadful app.
Purchased the Buddy Clip for my Granda who has Dementia. We used a previous GPS Keyring that since ceased operating that was a fraction of the price and worked so much better.
Firstly, within the box there is no instructions or set up guide. You aren’t shown what the buttons do, how to set it up or what the colours mean on the clip. Some of this info is available online on the FAQs but a lot of it is missing. Setting it up online is very clunky and would be hard for someone who doesn’t use technology frequently.
Trying to set up the contacts for alerts is another issue, I’ve added 4 contacts and put SMS alerts on 2 of them, yet got no SMS alert when the panic buttons were pressed. Only an email, which is not ideal.
The biggest complaint I have is the app, this app is pretty much useless for the Buddy Clip. It’s also needlessly complex to set up and there doesn’t seem to be any way to use the location service for the clip. It’s merely to send messages and “buzz” the clip which is pointless for me and my family.
On the basis, this product is £180 upfront including the £21 monthly charge, I would suggest you look for alternate devices.
4 August 2024
Unprompted review
Reply from Buddi
Dear Customer,
We are sorry to hear about the issues you have encountered while setting up your Buddi Clip.
First of all, we want to let you know that we appreciate your feedback and that if you contact us, we can help resolve the challenges you mentioned. For example, our team will be able to explain in detail why some of the alerts are meant to be received directly by our Buddi 24/7 Support team, to ensure we can assist more efficiently, rather than sending an SMS to the contacts.
Unfortunately, we have been unable to locate your account based on the information provided in your review. To address your concerns more effectively, please contact our 24/7 Customer Service team via email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to assist you.
Once again, we apologise for any inconvenience and are dedicated to ensuring that you and your family can make the best use of the Buddi Clip.
Kindest regards,
The Buddi Team
Reply from Buddi
Dear Leonard Thomas,
Thank you very much for your kind review and the 5-star rating! We’re delighted to hear that you’re enjoying our services and that we’ve helped provide you and your daughter with peace of mind.
If you need any further assistance, please don’t hesitate to contact our 24/7 Customer Service Team. You can contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We’re always here to help.
Kind regards,
The Buddi Team
Fantastic support from customer…
Fantastic support from customer services.
Always someone to talk to.
9 May 2024
Reply from Buddi
Dear R Ryan,
Thank you for your kind words and the 5 stars!
We will make sure to share your feedback with our Customer Service Team, who will be happy to know that you are satisfied with our services. If you require any further assistance, please don’t hesitate to reach out. We are always happy to help.
Kind regards,
The Buddi Team
Do we trust it?
The watch disconnects continuously. I have to check the app every few hours to make sure it's connected, if it's not, I need to text my grandma to re-connect to her phone. Which doesn't give me much faith.
The buttons aren't easy for her to press with her arthritis so we just pray it works if she happens to have a fall.
7 May 2024
Reply from Buddi
Dear customer,
We are sorry to hear you are having trouble with your grandma's wristband connecting to her phone. We would like to investigate this further to provide you with the necessary assistance.
Our customer service team would be happy to help you with this issue and any other questions you may have regarding our devices or services.
Many customers have found the Clip & Wristband to be a better fit for their needs. If you would like more information, please mention this to our customer service team, and they will be able to explain the characteristics of this bundle so you can decide if this can be a better option for you.
Please contact us by email at support@buddi.co.uk or by phone at 0800 978 8800. We are here to help.
Kind regards,
The Buddi Team
Reply from Buddi
Hello,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a comfort.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Always working well and a reassurance…
Always working well and a reassurance that help is on hand when needed.
15 April 2024
Reply from Buddi
Dear Jean,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a comfort.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Buddi wristband
Customer service is very good and staff are efficient and knowledgeable.
Wearing the wristband gives me confidence both at home and when I’m out and about. Gave 4 stars as occasionally it is slightly over sensitive
30 April 2024
Reply from Buddi
Dear Jess,
Thank you for your review!
We are so happy that you have found our service a great help, I will be sure to pass this onto our team!
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Reply from Buddi
Dear Barbara,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a comfort.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
Easy to use and gives confidence
Easy to use and gives confidence to leave my wife for a few minutes.
15 March 2024
Reply from Buddi
Dear Phil,
We are very grateful for the 5 star review - thank you!
We are so happy that you have found our service a comfort.
Please feel free to get in touch any time with our 24/7 Customer Service Team should you require help with anything else.
Thank you for continuing to place your trust in Buddi.
Kind regards,
Ro
The Buddi Team
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