I seen reviews in regards to the refund or cancellation policys where people weren't happy. Fortunately for me nothing went wrong in my process for booking my flights. I don't need to cancel or refund... See more
Company replied
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Review summary
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The process took around 10 minutes to be completed but no extra costs were added or anything wrong. Just the name and middle name were not separated in the flight tickets, same as my 2 last names.... See more
Company replied
Cheaper than all other platforms if you’re not selecting any extras or seats. Process was quick and easy
Company replied
Booking is smooth and easy. But to say the transactions are at owner's risk unless customers pay insurance is not good.
Company replied
Company details
Written by the company
BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
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Contact info
4.0
Great
13k reviews
Asks customers to review
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no complicated booking menus
no complicated booking menus, simple platform and quick booking, Impressed
5 July 2026
Reply from BudgetAir.com.au
We are so pleased to hear that you found our platform simple and the booking process quick. Your positive feedback is greatly appreciated!
Reply from BudgetAir.com.au
We are delighted to hear that you experienced such a quick and easy process. Thank you for taking the time to share your positive feedback with us!
Cheapest flight comparing to another…
Cheapest flight comparing to another travel agent’s
1 July 2026
Reply from BudgetAir.com.au
We are so pleased you found our flight prices to be the most competitive. Thank you for your kind words.
Booking process was simple and…
Booking process was simple and straightforward, got significantly cheaper deal on BudgetAir
1 July 2026
Reply from BudgetAir.com.au
We are delighted to hear that you found the booking process simple and straightforward, and that you secured a great deal with us. Thank you for choosing BudgetAir!
Reply from BudgetAir.com.au
Thank you for your wonderful review! We are so pleased to hear that you found our service to be cool, easy to use, and quick. We appreciate your feedback!
IT was good
IT was good, my first time to book from this website. Looking forward for smooth and easy process of my upcoming travel at the AirPort.
4 July 2026
Reply from BudgetAir.com.au
We are so glad you had a good first experience booking with us! We look forward to ensuring a smooth and easy process for your upcoming travel.
I have done my ticket through this
I have done my ticket through this. It's quick easy and simple.
4 July 2026
Reply from BudgetAir.com.au
We're delighted to hear that you found the process of getting your ticket quick, easy, and simple! Thank you for sharing your positive experience with us.
Reply from BudgetAir.com.au
We are so glad you found our pricing competitive and the process quick and simple. We appreciate your feedback!
I paid for the seats but the flight…
I paid for the seats but the flight attendants completely ignored and sadly my 72 year old mother was asked to sit somewhere else. What did I pay for?!
29 May 2026
Reply from BudgetAir.com.au
Hello Prisha,
Thank you for sharing this experience. It is disappointing to hear that the seating arrangement did with your mother not go as planned on the flight.
An investigation into what happened with the airline is already underway to find out why these seats were reassigned. An update regarding this situation and the seat payment will be sent to the email address on file as soon as more information is available.
Kind regards,
Mark | Customer Service
BudgetAir.
Fast n very efficient
3 July 2026
Reply from BudgetAir.com.au
We are so pleased to hear that you found our service to be both quick and effective. Your positive feedback is greatly appreciated!
Reply from BudgetAir.com.au
We are delighted to hear that you found our pricing competitive and your booking experience straightforward. Thank you for sharing your positive feedback!
I always book the flights tickets from…
I always book the flights tickets from to budget direct. The all team members very helpful and honest.
God bless you all
Thanks..
30 June 2026
Reply from BudgetAir.com.au
We're so happy to hear that our team members have consistently provided you with helpful and honest service. We truly appreciate your kind words and continued trust in us for your flight bookings.
LOST MY MONEY ON AN AIR FARE
29 June 2026
Reply from BudgetAir.com.au
Hello Laura,
We're sorry to hear that you didn’t have a smooth experience with us, but thank you for sharing it.
We look forward to finding a possible solution together with you. We’ll attempt to reach you by phone first, followed by an email if we’re unsuccessful.
Kind regards,
Peter
Reply from BudgetAir.com.au
We're so glad to hear that your booking experience was easy and straightforward. We hope you have a wonderful trip!
Reply from BudgetAir.com.au
Hello Marisah,
We are sorry to hear you had trouble reaching our staff. All available support channels, including the direct phone number, email options, and live chat, are listed clearly inside the booking confirmation email.
An advisor from the customer service team will reach out directly within 24 hours to ensure everything is sorted out smoothly.
Kind regards,
Peter
Very efficient and easy to deal with.
3 July 2026
Reply from BudgetAir.com.au
We're so pleased to hear that you found our service efficient and easy to deal with. Thank you for your wonderful feedback!
Reply from BudgetAir.com.au
Hello Noemi,
We're sorry to hear that you didn’t have a smooth experience with us, but thank you for sharing it.
We look forward to finding a possible solution together with you. We’ll attempt to reach you by phone first, followed by an email if we’re unsuccessful.
Kind regards,
Peter
Business Class Seat allocation Rip Off
Charging $22 per flight on four business class flights where seat sllocation is free is not acceptable
30 June 2026
Reply from BudgetAir.com.au
We understand your frustration regarding the seat allocation charges on your business class flights. We are reviewing our policies to ensure a fair and transparent experience for all our valued customers. KInd regards Anne
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