I seen reviews in regards to the refund or cancellation policys where people weren't happy. Fortunately for me nothing went wrong in my process for booking my flights. I don't need to cancel or refund... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process took around 10 minutes to be completed but no extra costs were added or anything wrong. Just the name and middle name were not separated in the flight tickets, same as my 2 last names.... See more
Company replied
Cheaper than all other platforms if you’re not selecting any extras or seats. Process was quick and easy
Company replied
Booking is smooth and easy. But to say the transactions are at owner's risk unless customers pay insurance is not good.
Company replied
Company details
Written by the company
BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the company
Contact info
4.0
Great
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst website
Worst website
Unable to change the dates as the prices are double the ticket price
29 June 2026
Reply from BudgetAir.com.au
Hello Sandhya,
Thank you for sharing your feedback. We understand that price differences can be confusing. Ticket prices are set by the airlines and may change at any time due to demand and availability, even within a short period. We appreciate you sharing your experience with us and will gladly take your feedback into account.
Kind regards,
Peter
Reply from BudgetAir.com.au
We're so glad to hear you found our navigation easy and our prices appealing. We appreciate your positive feedback!
Its very easy to book for flights
29 June 2026
Reply from BudgetAir.com.au
We are so happy to hear that you found the booking process to be very easy! Thank you for taking the time to share your positive experience.
Reply from BudgetAir.com.au
Thank you for your wonderful review! We are so pleased to hear that you found our website easy to use, our communication clear, and that you received a fair deal. We appreciate your positive feedback!
Reply from BudgetAir.com.au
We're so glad to hear you found a good price for your ticket! We always strive to offer excellent value to our customers.
very fast and efficient service
22 April 2026
Reply from BudgetAir.com.au
We're so happy to hear that you found our service to be both fast and efficient. Thank you for your wonderful feedback!
No messing around have used tea before …
No messing around have used tea before they are hopeless take your money and then cancel your tickets and other booking on line sites are just as bad we are frequent travellers will always book online with you now thank you
2 July 2026
Reply from BudgetAir.com.au
We are so pleased to hear that your experience with us was a positive one, especially after previous frustrations with other booking sites. We truly value your trust and look forward to assisting you with all your future travel plans. Thank you for your kind words.
Reply from BudgetAir.com.au
We are so pleased to hear that you found our service easy to use and a great value. Thank you for your wonderful feedback!
All the information we needed to book…
All the information we needed to book our flights was provided. The website was easy to negotiate. Have used BudgetAir previously. Happy with the service and product provided.
1 July 2026
Reply from BudgetAir.com.au
We are so pleased to hear that our website provided all the information you needed and was easy to navigate. We truly appreciate your continued trust in our service and product. Thank you for your wonderful feedback!
Not bad - good for the wallet
I seen reviews in regards to the refund or cancellation policys where people weren't happy. Fortunately for me nothing went wrong in my process for booking my flights. I don't need to cancel or refund, everything was correct on my end as well as budget air. Keeping it as is. So I believe my experience with the website has been a positive one. Thanks guys and girls.
1 July 2026
Reply from BudgetAir.com.au
We are genuinely happy to hear that your booking process for flights was a positive and smooth experience. It's wonderful to know that everything was correct and met your expectations. We appreciate you sharing your positive feedback with us.
Reply from BudgetAir.com.au
We are so happy to hear that our quick response and efficient process met your expectations. We truly appreciate your kind words!
Very easy to navigate.
1 July 2026
Reply from BudgetAir.com.au
We're so glad to hear that you found it easy to navigate. Your positive feedback means a lot to us!
Reply from BudgetAir.com.au
We are so pleased to hear that you found our booking process to be easy and straightforward. Thank you for taking the time to share your positive feedback!
Have been using your servces many…
Have been using your servces many times. Very satisfied.
1 July 2026
Reply from BudgetAir.com.au
We are so happy to hear you've been consistently satisfied with our services. We truly appreciate your continued support!
My e ticket was to be sent within 24…
My e ticket was to be sent within 24 hours , still not received one , advise.
JohnRutherford
30 June 2026
Reply from BudgetAir.com.au
We checked and confirm it was send on the same day you made your booking. Sorry you missed it. Please check your mail and spam . You can also get your copy via your budgetair my account. Kind regards Anne
Great! In a short time I booked my flight
Great! In less than 5 minutes I booked my flight. Thanks
1 July 2026
Reply from BudgetAir.com.au
We're so glad you found the booking process quick and easy! We appreciate your positive feedback.
Quick and easy
The website was simple to use and we received confirmation of our booking and the electronic tickets within 24 hours
27 June 2026
Reply from BudgetAir.com.au
We are so pleased to hear that our website was easy to navigate and that you received your booking confirmation and tickets promptly. We appreciate your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.